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Hi! I have a playbase and a new house. I have a router and I first connected the playbase to the network generated by the router. Then I installed a mesh network in the house because the router did not cover the whole thing. Now I am resetting the playbase to set it up with the mesh network. However, in the setup it only offers to connect the playbase to the old network generatesd by the router. The app offers to connect to another network and it shows the neighbours networkw but not my mesh network.

i first had this problem with my other sonos products (one and symfonisk) but then they connected to my mesh network. I can only use the mesh network because it is the only one covering the whole house and I have sonos «all over». How can I connect the playbase? Also tried to type in the mesh network name and enter password manually but no luck.

When setting up mesh networks and you create a different WIFI network, it is recommended that you put your ISPs router into bridge or passthrough mode, so that it does not doo any routing duties.

This way you don't have two networks interfering with each other.

Have you set your mesh network to support the older wifi protocols the Playbase needs?

Search the Sonos support FAQ for wifi and you should find the list.

Thank you! It put me on track.. turned out the problem was that the mesh network was set in 5ghz while Sonos seems to need 2,4ghz. Sonos playbase recognized the network when I put it in 2,4ghz. Don’t know why the othet products seemed to handle 5ghz . Thanks!

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