Home theater

I have a Sonos Arc Ultra connected via the HDMI Earc cable to a 2021 Sony XR-65A80J tv.  I’m using the Sony remote that comes with the TV.  When adjusting the volume there is 1) a delay in the volume response at the TV and soundbar, and 2) when adjusting the volume by multiple steps, it misses the input unless you press the button, wait, then press the button again.Can this be corrected with the tv settings? Or is this a common problem across Sonos soundbars and Sony TVs that is still unresolved? 

Just got an Arc Ultra and have it with a TCL R646. I can't get Dolby Atmos to work (the tv does support it). I've tried all the settings on the tv but the best I can get is Dolby Digital Plus 5.1. I've tried Netflix, Disney, Prime and Paramount+. Any ideas?

I have a system with  Arc Ultra 300 era surround Sub gen 3sub gen 4 When i run the trueplay on the Ultra with my Android it finishes without a problem, but it doesnt seen to activate. There is no trueplay toggle button appearing and i can still change distances of surround. (All eq settings reset though) I tried with 2 different Android units and get the same result. When i Ran the normal trueplay on my girlfriends iPhone it saved. But I want to use Android trueplay because of the bass issue with subs in Ultra and trueplay 

Hi, I have Sonos beam gen 2 connected to my sony X80J. Audio volume is good for youtube, TV feedback sound, etc. However, whenever I play a video from streaming services or USB, volume is very low.So everytime I am trying to watch something from streaming services or off my USB, I will need to boost sound to 40-50. Youtube or TV feedback sound is already loud enough when it is 10-15.I tried to troubleshoot following the instructions found on this community but none of them solved the issue.

I had one Ray and one era 100.  When I play TV or movies I can hear the sound go in and out of the era 100.   But when playing pandora or Sonos music it plays fine. So I went out and got another era 100 and put it all on one system.  Now when I play like tv,  music videos or youtube tv, I can hear parts of what I am watching get louder on the eras 100’s speakers for a few sec then back to norm.How can I fix this.  This is in a 500sf office and everything has direct line of sight and less then 15ft away from the TV.   Again, pandora or Sonos radio has no issues.If I bluetooth from my cell to the Era 100 directly no issues in playing videos.WIFI is 200mb and just my laptop and tv use it.I just want stereo sound not surround sound as I use it for watching youtube videos.Thank you! 

Where is the best place to install beam? On wall with Tv or on a Tv stand unit?thanks

Hello, I heard that some sound bars allow to add TV speakers as additional to the system.My Sonos Arc bar is connected to LG G4 TV .Is  it possible to? thx

I have an Arc, 2 Play 1’s and a Sub Gen 2.  I am upgrading to Arc Ultra and Era 300’s and keeping the Sub.  I have the Era 300’s now but I’m waiting on the Arc Ultra.  What is the procedure to replace the old components?  Thanks.

Does the Sonos sub 4 have the same power cable as the Sonos gen 3 ?

Just installed a sub mini to my system (sounds amazing). I’ve noticed the sub audio level keeps resetting to 0 (zero) and I have to reset it to it’s onrigial level (8). Any solution for this?

We have recently bought a new Samsung tv. It does not have digital optical so we purchased an hdmi to optical converter from sonos. However after plugging this into hdmi arc slot on tv and connecting to optical port on playbar, it still does not recognise the playbar. Any ideas on what we can do?

I'm trying to set up a new sonos system and adding a ray to it. It finds the ray just fin and connects to it. But when I need it to connect to my wifi it fails. Have two wifi networks non of them working. And the same when trying to connect it via the Ethernet cable after the 3 failed attempt. Even more strange if I connect it via Ethernet before powering it on then when getting to the wifi setup it can't find any networks. If I enter the network name my self it still fails amd doesn't even give me the chance to use the Ethernet 

I’ve had the Sonos Playbase since it came out in 2017 and the sound is amazing; the best soundbar I’ve ever heard. The sound was even better after I paired it with two Play 1s. However, as many have noted, an issue with choppy playback started happening about a year ago when playing music through AirPlay. Sonos hasn't come up with a solution to this (I really wish they would) and I haven't had this issue with any other Sonos product, so I assume it's a chip issue and not something that can be solved with a software update. As a result, I decided to test an upgrade:I bought two Era 100s to replace my two Play 1s, and I got a Beam Gen 2 + Sub Mini to replace my my Playbase. Then I compared. First with music. The Playbase sounded significantly better than the Beam Gen 2 (with and without surrounds). Not a big surprise as the Beam really isn't meant to be match something as powerful as the Playbase, but I thought maybe the Era 100s would outperform the Play 1s. What was s

The TV remote with my TV is an IR remote but also connects to the TV with Bluetooth which is used for voice search and updates. I've been trying to connect it to the Ray so we can control the sound without relying on the app but everytime I attempt to press Vol up 3 times it keeps saying it didn't detect a signal from the TV remote. I've tried disabling Bluetooth on the TV, I've tried turning off the lights in the room, turning off the TV and the lights, got a couple meters away and been right up close. Nothing seems to work. The manual for the TV says it's an IR remote which apparently means Sonos is compatible but nothing working. Does anyone know of a way to get them to connect that ideally doesn't involve buying a different TV remote. Might have to return this if we have to rely on only the app. 

I have Sonos arc sub and era300. I want to use as a home theatre system.but my era 300s cannot connect with as a surround sounds. Message always come era’s Bluetooth and Line-in unavailable. but Bluetooth already connected and . Waste hours and dates to fixing this. but still same. Please advise me how to fix this? Thanks.

I have two subs, can I run a 3rd? Best buy said I can only run two. 

Is there any reason a Connect:Amp could not be used as a standalone third party sub output using the sub Pre-out? I understand the limitation with the sub output being disabled while the C:A is configured as a rear surround amp, but more specifically why could the software not be updated to allow the .1 channel be utilized by a standalone C:A? I don't have any desire to purchase Sonos subwoofers when I already have very nice servo controlled powered subs. I already have two spare C:A gen 2 amps. The lack of this ability to integrate third party subs is the main factor dissuading me from buying Sonos soundbars. As far as I know this configuration is also not possible presently with the Sonos Amp as well? Is this a massive feature oversight, or a thinly veiled attempt at selling subs in the Sonos ecosystem? 

My Sonos Arc Ultra is connected to my LG OLED G3 via eARC.I also have an Apple TV connected to the TV, and I can control the soundbar's volume from it.However, when I power off the Apple TV, the TV shuts down, but the soundbar does not.Previously, when I had an AV amplifier connected via eARC to the TV, I could power on/off all devices using the Apple TV.Is there a way to achieve the same with the soundbar setup?Thank you in advance,Kévin

I have an arc + 2 subs + 2 One SL’sConsidering going to the era 300’s to enhance the movie experience with the collection I have. But I also play a lot of music off spotify usually, stream netflix/hulu...etc.Currently with my set up I am able to hear sound/music come off of all the speakers.If I upgrade to Era 300’s (as surrounds), it seems like nothing will play on those spekaers at all unless it’s atmos only content? Is that correct? Just going through the reviews and forums.I understand the front driver won’t fire when it’s set up as surrounds which is fine, but to not get any music/sound out of it at all when my One SL’s do is a little crazy. Hope I’m wrong. Can someone tell me what’s up?

When I try to Connect my arc to my New LG tv, it fails every time. I put the tv in arc mode, and try connecting, but it goes back to tv speaker mode. the Two units do not speak with eachother

How can I connect my Arc wirelessly to my TV?

hello I would like to connect my TV to the sonos amp but I can only use an optical cable already installed (sheath in the walls) is there a possibility to connect it via an adapter?thanks

Hi,I set up my arc ultra, sub 4 and era 300 surrounds today. The system is great except for one issue. My surrounds are way too loud. I have set the era 300’s on 80cm high stands (so they are ant ear height) and placed them 1.5 meters away from me to the side, slightly behind with them pointing towards my ears.  I ran full trueplay with my iPhone but the surrounds are very loud, in a “shouty” kind of way. I’ve used the app to lower surround volume but it only goes to -15 but I think I need -30! The issue is with both surrounds so it is unlikely there is a fault with the system. I also tried turning down height in case this was the problem but it made little difference.  The volume of the arc is perfect but when the same sound (while gaming) comes from the era’s is mega loud and very uncomfortable. The same issue occurs on my 4k blu ray player and Apple TV. It occurs in anything Dolby Atmos as far as I can tell. I tried turning everything off and on a

My current set up is Arc Gen1, Sub Gen 2, and two Sonos Ones… I want the Arc Ultra but will it be compatible with the Sonos Ones and Gen 2 Sub? Thank you. 

I’ve setup Sonos arc with LG G4when I change volume, I see on my TV only +/-Is there a way to show a number associated with volume? TIA