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Hello, I have followed the troubleshooting notes from Sonos, and my new TV remote is not being detected by Sonos Ray. Help please!

TCL Google TV 2023 + new Sonos Ray.

Does the tv remote use IR or other signal?
 

https://support.sonos.com/en-us/search?q=Tv+remote


The remote uses combination of Bluetooth and IR. I disabled Bluetooth on the TV, then verified remote was using IR by placing my hand in front of the remote to block signal, then removed my hand for successful use, then ran Sonos set up, remote using IR would not connect. Was prompted to press volume up three times, nothing connected. Thanks for your help!


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