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I have just purchased a Sonos Ray. When I set the output of my tv to audio system, trying to adjust the volume the onscreen display increases or decreases the number but the sound level doesn’t change when using my tv remote. What am I not doing?

Have you done the remote control setup within the app?

https://support.sonos.com/en-us/article/control-sonos-home-theater-with-your-tv-remote


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