Home theater

My Sonos Arc Utra disconects after 10 minutes from my Hisense 100U70N TV and switches back to the TV speakers. Does anyone have a solution for this? I have talked to tech support for both companies with no success.

I have  a Beam and two ERA 100’s and sub-woofer in my system.  For any audio source other than TV everything is great.  But for TV the ERAs have either no sound of a very weak distorted sound  

HiI have a TV with one slot of HDMI connectori wanted to connect my Sonos Beam 2 to the TV and wanted to check which connector is ideally suited  thanks 

Both of my sono’s beams that I own have stopped appearing on my sonos 2 app. Looks like they were transferred to my legacy sonos 1 app that is disabled. How can get them back on my sonos 2 app “current app” to control?

I have an arc 2- 300s and cannot true play my system am I missing something?

The ArC SL is producing echoesi,occasionally when watching movies, and also during commercial breaks specifically when watching the Peacock streaming network. I have two 1’s and a sub connected to the system. Even when I turn off the 1’s and sub I still hear the echo from the soundbar. 

I’m experiencing a problem with Sonos Arc Ultra soundbar and judging from the posts I found on the internet I’m not the only one.  There have been others experiencing the same or very similar issue with their Samsung, Sony and LG tv’s.My TV is Samsung QN90A.   The problem is that that Sonos does not let my TV switch away to TV speakers or other connected bluetooth earset.  After the switch is made, it temporarily succeeds and then again the sound is routed to Sonos after a few seconds.    I’m connecting over HDMI eArc output from my TV.  I have tried using Sonos cable, my own Anker high speed cable and the same thing happens.  With my Sennheiser Ambeo Plus soundbar, no such problem exists.  I can succesfully toggle between the different sound outputs on my TV.  What’s even more upseting, is that Sonos provides no power button.  So the only options are either to turn it off from the outlet or turn off CEC in the TV menu to accomplish this.

Hi, I have a sonos system S2 playbar, amp, two play 1s as stereo - all running ok. I do also recently was able to get my hands on S2 Connect Amp and I would like to use it to get my two ceiling speakers be utilized. On top of that would like to add play 3 S2 to the system. A lot of speakers but not connected they’re just not utilized, would like to put them to use. Anyone know how ? I did manage to add play 3 to the system and it allows me to group it can’t get it to stay grouped. I haven’t messed around with the connect amp. 

I have had surround set up for years. It’s stopped working however. I have reset all speakers but it will not allow me to reset up surround, I have a beam, One SL and One in the living room (although only two shown in picture). I cannot add them all to living room to create a surround again. The app is also not showing the kitchen speaker even moments after completing setup.  

Sonos Arc won't connect to my Samsung TV.  Has been working perfectly for years.  Just quit working.  I have replaced the HDMI cable running from TV to Arc HDMI connection.  Have gone into setup mode to connect the Arc to TV but when it tests the connection, it says not connected.  My Samsung TV does not have an area in sound settings to set for Arc.  It never did and I never had to do this previously.  Hoping someone can help.  I literally have spent hours trying to figure this out.

I tested this setup with this youtube video (25 - 150 Hz Audio Sweep):  When I toggle off the sub in the app, I can hear the bass ramp up from 40 Hz.When I use the sub then I can hear it from 25 Hz, but at 65-75 it gets quiet. Not using the sub in this range produces more bass than when using the sub.Is this a bug with the sub or what is the reason for this? Will it be fixed? Sub level 0, bass -1, treble -2 and no speech enhancement. Tested with and without trueplay.Also, I saw some comments online stating that when toggling off the sub in the app, it’s as if you are still using it, except it doesn’t produce sound. This does not seem to be true. Seems to me that in that case the arc ultra is using all its bass, since I could hear the bass from 40 Hz when toggling the sub off, and when having it on at -15 the bass had low volume until about 75 Hz, as opposed to when having it

Hi allEvery time I start to watch something the volume is always set to mute. This only started happening a few months ago. Every time, there’s no sound. So I have to press volume up, then the green light displays, indicating it’s on mute, and I have to increase the volume to the desired level. When I’m navigating Plex finding a film, I don’t get the interface audio clicks. It’s so irritating, it makes me feel like things are broken. Does anyone know why this is happening?Any help is appreciated!

Hi allI have a Samsung UE55AU8000 TV, which is connected a Ray via optical cable. I use the Plex app on the TV to watch my movies, which are stored on my Synology DS224+ NAS. My movie collection is encoded with HEVC. I like a lot of old films from the 40s and 50s and many of these have AAC Mono audio. When I play one, there is no sound from the Ray :( To get sound, I have to go in to the TV Settings > Sound > Expert Settings, and change Digital Output Audio Format from ‘Auto’ to ‘PCM’ and I’m getting really fed up of having to do this.  Can someone explain:The reason for this; I’d expect mono to be a fairly simple thing to deal with, and regardless of how many speakers there are, they should all simply play the same mono signal. Would that not be a better solution? If my solution is the correct one, if not, is there another way of dealing with this? I have ordered an Apple TV 4Kand intend to use the Plex a

I recently jumped on the Sonos bandwagon with the Arc Ultra, Sub-4, and a couple of Era-300 (happy happy happy).But I just noticed that Google Assistant is not listed as an assistant I can install from the app.Is this just because it is new or something?

The manual says to turn the collar counter clockwise in order to swivel but is it so tight I don’t want to break it. Anyone have the same issue?? I searched on YouTube and no one else seems to have this issue..

I don’t see a way to turn off music overnight.  I’ve left music on outside before and my neighbors didn’t appreciate it. The best idea i have is to plug my Sonos amp into a timed outlet.  This will force the zone to be off during established quiet hours.   is there a better way to do this?

Hi all! I listen to a lot of music with my Arc Ultra, Era 300s, and Sub Gen 2. While I felt like the system doesn’t fully reach its potential due to the nerfed Era 300s, I was still quite happy with how it handles music overall (coming from the OG Arc + Symfonisk Bookshelf Speakers). That said, I was never a big fan of setting Music Playback to "Full" in the Surround Settings. To me, it always sounded a bit muffled and echoey, whereas "Ambient" had a much better, more balanced sound.Over the past few months, I’ve done multiple Trueplay tunings, and after the latest update, I decided to do it again. And then, just for a moment, I disabled Trueplay while having Music Playback set to "Full"—and wow! The difference was huge. The sound was clearer, more open, and way more enjoyable than with trueplay "on" or ambient.So I switched back to "Ambient", which, in my opinion, clearly sounds better with Trueplay ON. Then I tested some Atmos Music, and again, Truepl

Had two Era 100 Pro’s installed today but the installer and I cannot figure out how to get them working properly for surround sound. Can I use a PoE switch w/o the uplink OR do I have to use PoE Injectors and a switch combo to get the Pros into wireless mode? The installed had a 65W 5-Port GB switch with 802.3af/at PoE+ ports, 30W max per Port 65W total for all PoE+ ports. Thanks 

Hi Sonos Community,I’m having an issue with my Sonos Arc when streaming Dolby Atmos content via my Apple TV 4K. The audio intermittently drops out for 1-2 seconds during playback, especially on Netflix and Disney+.Setup Details:Soundbar: Sonos Arc Streaming Device: Apple TV 4K (2nd Gen) TV: LG CX OLED Connection: eARC enabled with HDMI 2.1 cable Network: Strong Wi-Fi connection with no noticeable interruptionsTroubleshooting Steps Tried:Ensured all devices are running the latest firmware and software versions. Replaced the HDMI cable with a certified Ultra High-Speed cable. Adjusted Apple TV audio settings between “Auto” and “PCM” modes. Reset both the Sonos Arc and Apple TV, but the issue persists.Questions:Is this a known issue with the Sonos Arc

Hello! I use my Arc Ultra connected to my eARC BenQ TK710 dolby atmos capable projector. I use an ATV4K 2022 edition. Very often whenever I want to stream Atmos content on any platform I get no audio at all! The Sonos app shows no audio! If I force the ATV4K to play DD5.1 then it works again! Or If I leave it on Auto, Atmos on then the 5.1 content reads Stereo PCM on the Sonos app. Is this happening to you? I have changed cables..I am using Ruipro 8K fiber optic cables 25 ft the green ones and still the same issue. I have to disconnect the Arc from power and plug it back in for it to work again with Atmos.

I am looking to potentially connect  2 beam sound bars to one TV is there a viable way to do it?I was going to use an HDMI splitter into the Earc and told that may or may not work.Any feedback is welcome as it’s not my area of expertise.thank you

Just upgraded from an Arc and Sub Gen 3 to Arc Ultra and Sub 4.Both devices are connected via ethernet cable.I am able to disable WiFi for the Arc Ultra.But for Sub 4, there is no option to disable WiFi - is this normal for Sub 4?

I have a large living room.  Home Theater is amazing!  But blasting music sucks.I have an Arc, full size Sub, 2xOnes (back).   I would LOVE to add another full Sub (which I see I CAN to the Theater system) and I would love to add LEAST 2 x Era 300s (front pair) or even more.    BUT… from everything I’m reading I can’t play music with those speakers even if I drop out the ARC.  I can’t select a group/room that includes all those where most of those speakers are also in the group/room/home theater system.Is there a way to expand my existing home theater system to include Era 300s? Or is there a way to easily toggle between home theater as is and Era 300s but include the subs and ones without manually dropping and adding speakers every time I want to play music?Any other ideas?How do people that have big living rooms and like to rock the house set up sonos systems?Thank you!!

No change in devices but no longer see Atmos in Now Playing on the Sonos app. I can get Multichannel PCM but no Atmos. My Apple TV 4K device used to see a separate Living Area set of speakers as an audio choice. Now I only see the Apple TV. When I select that option all I get is AirPlay, no Atmos. Apple told me to contact Sonos. Sonos chat support no help. Recommendations?

Hey everyone - I have a pretty old Samsung TV (UA46C7000) that doesn’t support eArc, it does have an Arc port but it only outputs PCM.I’ve been using the Xiaomi MI Box Gen 2 and I’ve connected it to the Sonos Beam usingand optical cable. This give pretty bad results as the sound is metallic at times and is in stereo.I’ve seen loads of good reviews on the Arcana being able to convey Dolby Atmos to the Beam. Does anyone have any experience with this specific setup? (Mi box → Arcana → Beam).Will it work seemlessly? Perhaps there’s a cheaper solution that’s I’m not aware of?Many thanks!