Home theater

Hi… We have 6 Sonos Sl ...3 in the living room and 3 in the basement….They are alle set up to our wifi routerin the livingroom..But the sound keeps on dropping out in the basement…?I have bought a TP Link RE 450 extender to place in the basement..My question are :Is Sonos linked to my main router (it seems that way).?How can I connect my 3 Sonos in the Basement to the 450 extender..? and still playing the same musicas in the livingroom where the 3 other Sonos are connected to the main wifi router Kind RegardsNadeem

I have a new Sonos Beam.  I’m using Wifi with as Asus RT-AC88U Router.  On the router I have mapped an IP to the Sonos MAC so I always get the same IP.(this issue happened before I did this as well).  I’m generally using Tidal to play music. In the routers diagram webpage it shows the beam is connected with 5 bars tx54/rx24, the devices are about 5 feet from each other.Using Airplay via my iPad/iPhone seems to work consistently.(my understanding this is direct and bypasses my router) If the Beam has not been used for a few hours and I open up the Sonos app it will never detect the system.  One of the following scenarios happens. #1. Ping the device successfully from router system tools pageIf I ping the device and it responds successfully it seems to maybe wake it up? If I force kill the app on my iOS device it will usually show Sonos connected after 1-2 minutes. #2. Ping doesn’t respondif impress play on the beam it will start playing music from tidal immediately, if I wait 1-2 minute

Hello,I have the same problem described in the two links below. A surround system with one Beam and two One SL. When no sound is coming to any of the two One SL (either because of no source or low volume) I can hear a humming noise.Any idea what the solution could be?Thanks,Rudolf https://en.community.sonos.com/troubleshooting-228999/sonos-one-humming-6818353 https://en.community.sonos.com/troubleshooting-228999/sonos-one-speakers-humming-noise-6847593

I have a playbase with a Sonos One and a One SL as surrounds. The Playbase is connected directly to my router.If I am playing audio from Spotify, Sonos radio or my own music library the One SL keeps cutting out sound intermittently. I have swapped the SL with another Sonos One from elsewhere in the house and have found that its only the SL that has the problem.I have removed it from the surround setup as a standalone and the audio is fine however when I put the surround back together the issue comes back.I have been through the motions. Wifi channel. Sonos Channel etc. I have also tried to connect it to the router by cable and the problem still exists which rules out a WiFi issue I think.I have hit a wall guys. Anyone have any suggestions?

Good Morning Im looking for some advice I recently bought a optical switch for my Sonos Beam so I could hardwire my devices straight to beam as was getting really bad lip sync problems on my Sky Q. The switch has worked for Lip Sync issues & everything is in sync now, though I am getting really bad electrical interference when viewing now. Examples when lighting gas hobs on cooker, boiler kicking in, light switches turning on. Is cutting the sound out though it is only for a small amount of time becoming really frustrating.  I have tried bypassing the switch & the electrical interference stops. Has anyone got any ideas how to stop interference if using switch or how to sort lip sync issue out so I don’t need to use switch.  My set upSonos Beam connected to router via Ether.Lg Tv Sky QPS4Nintendo Switch 

I have Beam and 2 ONE SL's for suround speakers. Have trouble with the sonos app on my phone "S10". Trying to set up home theater and I can't get pass the pop-up screen that states select the speaker on the screen that it making the chime. For only thing on the screen is the pop-up message.

Hello All,I bought a 2020 Samsung TU8000 with eARC. The manual and Samsung support said that it supports multichannel PCM, but upon trying it with both the PS4 and Nintendo Switch, all I get is Stereo 2.0 PCM. I’ve heard there will be an update on Samsung’s end via a couple of forums, but will this be updating all 2020 Samsung TVs? Also, is this definitely something wrong on Samsung’s end or is it, in fact, a Sonos/Samsung compatibility issue?Thanks for your help!

This Sonos Beam was working perfectly fine until a couple of days ago. I’ve moved to a new home / new Wifi, so I reset all the speakers and started fresh. After the updates, all speakers seem to be OK, but the Beam has lost its staus LED light. Nothing happens if I toggle the “Status light” setting on and off in the S2 app. I have tried powering it on and off, and nothing. I have tried resetting it again, but it’s hard to follow the procedure, because when trying to follow the steps I don’t get any lights at all on the LED. The speaker seems to work OK otherwise, except that I’ve also found out that neither voice assistant (Alexa/Google) works anymore. I used Google Assistant on this same device before, so I wonder if this is related. Touch controls seem to work, and I get sound feedback when I touch them. If I touch on the “mic” button after setting up Google Assistant, I hear the voice saying “the mic is off” and “the mic’s back on”, but the speaker doesn’t respond to any commands or

Hi everyone, hope all is well,is anyone is still able to tune speaker with trueplay with ? 12.2 (61182310) all my speaker now saying I am not walking enough in my room? Thanks,

Hello!I have a Beam and two 3s. They are combined and appear as Living Room. They sound great.Sometimes, though, I might want to stream music through one of the 3s on its own. Can I do that? Can I define it as its own entity and leave it as part of the group?Thanks!Nik

I have recently moved, set up new 5G connection, tv, phones etc all work. I have Play1, 2xPlay3 and Playbar…. all of these are working, however, the Sonos App won’t show my accounts, settings or speakers, even though they are working and being used as a surround sound for my tv.I have spent about 6 hours trying to figure this out, I’m losing patients and getting increasingly annoyed.

I purchased a pre-owned Playbase that is associated with the previous owner’s email address and account.  How do I delete the ‘former owner’s info’ and connect with my Sonus account.

Hi all can anyone help me? I have purchased a Sonos  beam and am having difficulties getting it to send anything other than a Stereo 2.0 my tv is  Panasonic 3D Plasma TX-P42ST60B. The tv doesn’t seem to give me the audio options I need to resolve the issue. I’ve considered buying a new tv but this seems a drastic and expensive solution. I need some advise. 

Hi team Ever since I changed my 2.4Ghz radio to channel 13 (Yes it is legal in where I live) across all my APs. The Sonos Beam has been unable to associate to to the SSID and de-registered itself from the app…After a factory reset the beam still can’t see the SSID at all during the setup process. As soon as I changed the channel to channel 6. It started working again. My question is - does the Beam support channel 13? If not, Why it doesn’t and is it on the roadmap? Does Sonos radios aware of wireless regulatory domains and will auto geo-comply? Btw channel 13 is a vast more cleaner channel to use. Bonus question - is it normal for the product to deregister itself after offline for a while? This is bad design? Setting it up all over again is not cool.

2004288332 diagnostics number My sub isn't playing bassWhen I set music playback to full I do NOT great music from my treat speakersEverything was working happilyI rebooted the sub and it briefly plays bass when it reconnects then it stopsThe rest speakers were playing surround sound on the movie I was watching fine until it all stopped 

Buenos días amigos conocedores de sonos. Tengo una SONOS HAY ¿puedo ponerla en modo estereo con una SONOS ONE SL?

I have had to reset my playbar and setup the new app version on my phone.  My system will not find the sub no matter what...I have factory reset it, plugged into router, NOTHING works.  I’m so frustrated I want to throw this shit in the street as it doesn’t work 80% of the time...any help????

I’ve got a question about the audio output from my Sonos Arc.  Currently, I have my Apple TV 4K connected to a HD Fury Arcana, which in turn is connected to my Sonos Arc for audio output and Vizio P75-F1 for video output.  Ever since I hooked up the Arcana back in September, I’ve been able to experience audio outputs from the Apple TV 4K ranging from Dolby Atmos to Dolby Digital 5.1 to Stereo 2.0, as confirmed in the About My System section of the Sonos app.  However, tonight I noticed in the Sonos app that Dolby Digital 5.1 is now listed as Multichannel PCM 5.1 and Stereo 2.0 is listed as Stereo PCM 2.0.  Does anyone know what might’ve changed in my A/V setup? I’m assuming one of these components had a recent software update which lead to these differences. More importantly, can someone clarify for me if Dolby Digital 5.1 and Multichannel PCM 5.1 are the same audio output? Sonos OS: S2 Sonos Arc: version 12.2Apple TV 4K: tvOS 14.2

Hi,I have recently purchased a Sonos Arc and Sub (Gen 3).  I notice that the volume level is significantly different between services (TV, Netflix, Youtube).  For example:When watching TV, I need to have the volume very high (60% - 70%) to hear it well.  the volume level through on the native TV is much louder than through the Arc.  When I turn on the TV the volume jumps up to a good level for a second then drops to the level that I’m talking about.  It’s like it tried to set at the right level then something happens.When watching Netflix, the volume level still need to be Approx 50% but is louder than the TVWhen watching YouTube, volume is very loud (what I expect) and only need to have it at 10% - 20%.  No need to have it anywhere near half as it fills the room.  This is the kind of performance I’m expecting with the new Arc and comparable to my old Bose soundbar which was consistently loud and high quality across all services.I am connected via eARC from a new, 2020 LG OLED 65inch C

When I play audio on the sonos arc through the app, or ask Alexa to play a song, it plays through the arc for a few seconds and then switches back to the TV Audio In status in the app.  My TV is off, so TV sound is not actually coming through the Sonos. Set upI am using Xfinity X1 box, which is connected to an HD Furry Arcana eArc adapter, which then connects to both the TV and the Sonos.  Wondering if this is my issue? Any ideas? 

Weird issue… just got a Sonos Move… plays fine for all music sources as a group… but the Sonos Move singularly won’t play TV sound but beam and all other (P1 and P3) play fine

Which is the better set up with the Beam, stereo or surround sound 

I want to change my TV and get a projector instead. I am using apple TV as the input to the projector. my Sonos playbar however will be at the other end of my livingroom in front of the screen. whats the best way to connect the playbar to the apple tv or te projector beside crossing an optical cable across my living room?

Hi All, I connected a new Sonos Sub to the beam in my room and the sync went well until I turned on the sub from my app. The buffer is not playing any music, any idea why? Is it related to a defect on the product or my wifi connection?Any help is greatly appreciated. 

Hi,We’ve setup a Samsung Frame 2020 TV and connected eARC with the Sonos ARC. Worked fine till the latest Sonos Update. When starting up TV, the ARC outputs sound, then 2 seconds nothing, then 1 sec sound, then nothing ,… etc. This is quite annoying for a 3K setup… it has nothing to do with cables, only solution which works so far is turning off electricity for 10 seconds… i can still return the ARC to the store but rather have a solution or fix instead.