Contributor I

New sonos Arc and Alexa not working to play music.

7 replies
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I recently installed a Sonos Arc and registered the device with Amazon. Skills are enabled in the Alexa App. Everytime I ask Alexa to play it says I mus enable the skills. Turned them on and off several times, still not working.

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AjTrek1

Where did you; as you say, register the Arc with Alexa?

Together Everyone Achieves More = T.E.A.M.

M

mjtaberAuthor

Contributor I

I registered it with my Amazon account.

M

mjtaberAuthor

Contributor I

I have a recording of the response I get back from Alexa. However this does not allow media attachments.

AjTrek1

Try the following if you haven’t done so….

In the Sonos app > Settings > System > Room/Zone with Arc > Voice > Amazon Alexa > make sure Alexa is enabled.

Let us know what happens.

Together Everyone Achieves More = T.E.A.M.

M

mjtaberAuthor

Contributor I

I don't see the option Room/Zone with Arc when I go to System settings in the Sonos App.

AjTrek1

Room/Zone isn’t an option. LOL.

Just look for your Arc. It’s the room or zone where the Arc is located. (i.e. Living, den etc).

Let us know what happens 🙂

Together Everyone Achieves More = T.E.A.M.

M

mjtaberAuthor

Contributor I

I see the ARC in the living room. It has Amazon Alexa set up as voice control. When I go into the Alexa App I have enabled both Pandora and SiriusXM. I set this up with my Sonos Move in my other home back in January and I had no problems. Everytime I ask Alexa to play Pandora it responds “To do that first enable the skill in the Alexa App, then ask me to discover devices”

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