Hi Sonos community, I sometimes get my Arc on green when switching from TV to Amazon Prime or once I’ve lowered the volume to zero
Today, it’s not changing and it’s not muted.. I can’t hear my TV nor Amazon Prime - yet, Alexa and Apple Music display sounds
Could you please help me and advise - Report 712585842
Thank you!
Cheers
A solid green light just means the Arc has been muted or the volume has been turned all the way down.
Try unplugging the Arc and TV from power for about a minute.
Thanks
Somehow now worked
I’m having the same issue again, and I’ve already tried the above steps and nothing.. could you please help
Disconnect the Arc from the TV and unplug both from power for about a minute. Plug the TV and Arc back in but keep the Arc disconnected from the TV. Turn on the TV and be sure CEC is enabled. Run the TV Setup process in the Sonos app and connect the Arc to the TV’s HDMI ARC port when the app instructs you to.
You should add Magician to your Nickname - it worked! Thank you so much much for your prompt response and support
The Sonos TV Setup said another HDMI/Cable/Surround was interrupting the connection, so I unplugged the Cable’s port HDMI from the TV and it worked. Don’t understand this, in the past it has always been plugged in (Cable TV HDMI + Sonos HDMI on the eARC port) and was able to hear the TV through my Arc..
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