Home theater

Hello, I have 2 Sonos Play 1 speakers which work perfectly on the Wifi. I’ve just bought a One SL and this one can’t be linked on the wifi. First it tries to connect, then ask me name of wifi + password but doesn’t work. On ethernet it’s ok however I couldn’t place it where I want. How can I fix this wifi issue? I already tried 10 times to reboot the One SL + the router…bestyann

I’ve owned a number of Sonos products over the last 5 years and my subwoofer just stopped working the other day.Tried to do a factory reset however the light just stays solid white (no flashing orange/white light)Contacted Sonos who have said there is an issue and can offer me an RMA, without saying what is actually wrong.Has anyone else come across this issue before?  Looks like I’ll need to spending another hefty amount for a new product, very annoyed.

Hello, Just purchased an Arc, currently in the phase of finding best settings with my set up and just wondering if anyone else has the same setup and can share their settings?I have a Sony X900F which supports ARC but not eARC, an Xbox Series X and of course the Sonos Arc. So far I have found the following:On the TV Sound menu:ClearAudio+ turned off.Sound Mode: StandardAdvanced Sound Settings:Dolby Dynamic Range: StandardDolby Digital Plus output: Dolby Digital PlusSettings on the Xbox Series X:Speaker audio: 5.1 uncompressed (though as far as I can gather my TV does not support LPCM multichannel so it shows up as Stereo PCM on the Sonos app)I experimented with Bitstream - Dolby Digital which was louder and seemed to have a little more spacing in the audio however it introduced an extra ~100ms audio lag (up to 300ms) and was noticeable. This was measured through auto calibration on Rock Band 4, rather than any professional tool by the way.I guess I'm really asking will I lose any chann

HiI currently use my arc set up with Sky broadband with no problems but am thinking of changing to virgin for Broadband and just wanted to see if anyone uses this and if it works OK over WiFi or if they have 1 speaker wired ? Thanks in advance. 

Hi thereI have 2 Play1s setup as surround speakers with a Playbar but unfortunately I am getting no sound out of them. It used to work fine but has recently stopped and I am tearing my hair out trying to fix it.  I have tried removing them and adding them but to no avail.They are connected to the system, as pressing the button on them pauses the music ok.  The only clue I have is that when I go into the “about my system” it says that my wireless network will not support the use of surrounds with my playbar. However I don’t know what to do next to resolve this (and it used to work ok…?)Any help welcome!thanks

Have had a beam for 18 months / set up no issues - using sonos app on mobile and connected to TV to use as sound bar - Bought Sopnos Move 6 moths ago again no problems set up and use via Sonos app on mobile.1 month ago changed broadband from Sky to BP and updated Iphone to new hand set - since then had nothing but problems ? maybe related or maybe not ? Move has connected and works - however beam will not connect to broadband and wont play TV soundeither - have followed all instructions ( turn off beam turn it back on / Turn off WIFI turn it back on / take it back to factory settings - all done and still wont connect) When its connected through ethernet cable to modem it works but once back near tv and not hard wired wont connect wirelesslyAny suggestions gratefully received    

I have a Sonos beam speaker connected to my hi DEF projector when I connect my other Sonos speakers to the beam I have a constant drop outs of sound. I have two sets of Sonos one speakers and one set of Sonos play one speakers all on my Apple extreme network. I also have a satellite Wi-Fi router that I am not using the network but it is active. What can I do to stop these cut outs? I’ve already change the channel on the Apple extreme router twice. Thank you

We have had three Sonos products on one system but recently the Sonos One SL disappeared from the system for no apparent reason. We have tried to re-add it to the system by resetting the factory settings. The app says it recognizes the product and has added it to our system; it also says that the product may not appear initially and, if so, to un-plug the product then turn it back on again to complete set up. I have done that several times but the product is still not appearing on the system with the other products. I have also rebooted my wi-fi but that has made no difference.What can I do?

Just added 2 one sl to Arc. As suround.The sound from tv is heared only through arc. Playing music through my cellphone the sound is great.Why...??

How to make the grouping of Room Grouping option stay as chosen?Eg: Beam connected to TV (Group 1) + One pair (group 2-stereo pair) = New group (Group1 + Group 2)When i ON the speakers and TV, by default the sound coming out from the TV only goes to the Beam and not the ONE pair. I need to use the Sonos App and choose the “New group” everytime i restart them in order to get sound from the One pair. Any solution ?

I use my neighbors wifi, so ethernet isn't realistic. I have been trying to get my speaker to connect to my phone, and it won't connect.  Any help?

I have had many problems with my Sonos system since I bought it two months ago. Almost daily for the last month all of my devices cannot connect to my system. Typically I can reconnect by power cycling some combination of the router, the modem, and the devices. But now my arc can’t connect. I can get the app to find it, but it loses connection while setting it up. This is ridiculous.  I have an arc connected to my TV, sub Gen 3 and two Sonos one SLs pairs as stereo. I have a Sonos One in another room. It is always something. Thinking about returning if I can. 

I was thinking of installing acoustic panels on the walls to dampen some of the reverb in the room, but I’m afraid this will ruin the Dolby Atmos experience, given the Sonos Arc relies on being able to bounce sound off the walls and ceiling. Would this be the case? Any guidance on this would be appreciated.I have a Sons Arc, a Sub and in ceiling speakers as surrounds.

Hi,Have had a Sonos Beam, Sub (Gen 2) and Play:1s as surrounds for a couple of years. A couple of weeks ago I bought a Sonos Arc to replace the Beam.I have a 2016 Samsung UN65KS800DFXZA, with the following set up:HDMI1: Connected to DirecTV HDMI2: Commented to a Bluray player but honestly, its really not used HDMI3: Connected to Apple TV 4K HDMI4 (ARC): Connected to the Sonos Arc.On my DirecTV box I have the following set:Settings → Audio Settings → Dolby Audio → ON On the Samsung UN65KS800DFXZA I have the following set:Sound → Select Speaker → Receiver (HDMI) Sound → Expert Settings → HDMI Audio Format → BITSTREAM Sound → Expert Settings → Audio Format → Dolby DigitalThe DirecTV sound works fine..it’s awesome.Now on the Apple TV 4K I have the audio format set to:Change Format: OFF, so this sends LPCM to Sonos. I have also tried turning this to ON and then selecting Dolby 5.1.For certain Apps like Apple TV+, iTunes, Disney+ I don't have any issues….the Tv settings still reflect Bitstre

Dear support, I have LG OLED 55CXLRA, having a problem changing output from tv to anything other than Stereo PCM 2.0. My tv supports arc and hdmi is plugged into the correct socket. I’ve tried changing output type to Dolby digital, by default after initial setup it Dolby digital plus, however in the app it only shows PCM Stereo 2.0, after closing and reopenning the app or even re-connecting my tv. Please help!

Been there done that with everything I have read with other people submitting the same issue.  Newer top of the line router, speakers are 5 to 20 feet from Mesh router.  Still same, cutting in and out randomly. Have power cycled, removed the sub and added back in, have reset router (Power Cycle), always seems to come back.  Sometimes will go weeks or days with out the cut in/out.  But of course it always happens when you have friends over..lolI’ve read others with direct wiring with Ethernet cable and shutting off wifi to each speaker, and the issue is still there. Diagnostic report# 1676228203

I have a Philips Tv connected via hdmi to the sonos arc.  Works fine until the TV goes into standby then when it’s switched back on they forget to talk to each other. I have to turn off the TV and back on again to establish connection again. I’ve been through every setting on the TV and Sonos, however I’ve not found a fix. 

I just installed a Sonos system. It took me a while to get the Arc soundbar (with sub) and the two One SL speakers all connected. Once I turned the TV off and turned it on again, the One SL surround speakers are not producing any sound. The Sonos phone app is seeing them all together in TV Room and the lights on the One SL speakers are white. Any ideas?

I am using a sonos beam with two Ones for surround and a sub connected to my PC’s optical for 5.1. Anyway, the beam sits on my desk (elevated by a speaker stand). Sometimes I’m sitting down when I play games/listen to music, sometimes I put my desk into standing mode. So that means the beam can be either lower to the ground, like when I’m sitting, or higher up, like when I’m standing. Does it matter if I tune trueplay in either position? Would one be more optimal than the other? Should I maybe instead like set the desk height to be in between both for an average?  Also, I’m a bit loathe to walk around the room waving my iPhone. My floors creak. Also I’m never listening anywhere besides either my chair or standing up. Should I still wander the room even though the floors will creak and I won’t be listening at any other position? Thanks.

Here is one problem I noticed with my Arc + Sub + One system. The Arc connects with my LG C8 via HDMI cable to ARC. Every time I power on the TV, the sound switch back to “internal speaker + optical” audio option. I have to manually switch it back to ARC . However, after I am done this, the Netflix won’t show Atoms instead of showing 5.1 (the sonos app shows DDP 5.1). Then I will need to switch between internal speaker and ARC couple time, switch on and off for Dolby Atomos setting for internal speaker, reload Netflix couple time to get the Atomos sign back for Netflix and sonos app. Can I get some help with this issue? 

I have seen several posts of BEAM using HDMI ARC (in my case with a Samsung TV).Sound works for little bit and then cuts off.Fixes I usually see are unplug TV and Sonos and replug and try again. That does not fix it for me. I did see something about and update...but my BEAM is updated. I love Sonos...but this is killing me. I wonder if I am still within my return period.

Amazon music not working on Sonos Arc

I have two Sonos 5s, a Sonos one and a Beam. They are set up in a system.  The Beam is also connected to a TV. The Wi-fi system delivers a fast system … up to 200 mbps.  The Beam is very close to the router (within a foot)Every so often the beam drops out and the sound reverts to the tvAny thoughts or suggestions? 

Hi,I have 3 rooms with Sonos downstairs in my house (1 x Beam + 2 x One, 1 x One, 1 x Roam). The system itself always works fine, never had any drop out and Alexa always works. The app however constantly loses connection to the system and reconnects intermittently.I did discover recently however that if I go to the furthest corner upstairs the app connects instantly and is stable.I have tried the standard off/on again on my router and every Sonos device, but no difference. I also tried the app on IOS and android devices and it is the same on both.I don’t have anything obvious that would be interfering with the signal downstairs, and as it’s the app not the Sonos system that is cutting out I’m at a loss! It does seem to have got worse since I purchased the Roam.Any suggestions appreciated! Cheers.

Hi there.Quick question with regards to the Beam wall mount… once the Beam has been attached is it flush to the wall, or is there a gap so as to allow cables/trunking to run behind?I’ve searched as there’s nothing obvious, so apologies in-advance if this has already been asked and answered.Many thanks, Mark :-)