I have tried running through the setup several times. It will find the unit and goes through the setup, after entering the wifi password it comes back with the message that the unit may need to be reboot to show up in system. After that it never sees the unit. I can see the Sonos on the network it has an ip address and I can see port 1443 is open. However the App never finds it on the network. I have read that it does not handle SSID’s that are dual 2.4G and 5G so I do have an SSID for 2.4G only. On both SSID’s I see the unit acquires an ip address (same ip), yet is not found. I see comments on rebooting the router, which in my case will not make any difference as mine is a true pfsense router and have several AP’s throughout my network. I can see the Sonos on the network so is communicating with the network just fine and the AP can ping the unit. This is more the app not finding the unit on the network.
Best answer by nahchetay
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