Home theater

So I spent the last 1hour and 27mins on the line with a rep named “***” who clearly had no clue about Canadian Modems because she said they don’t have wi-fi!  I had to ask her if she was familiar because we don’t use routers here it’s just the modem that are FULLY WI-FI!  Long story short she never rectified a thing and once it got close to closing time all of a sudden her phone stopped working and she basically ended the call!  What a waste of my time!  So before I go on social media and start blasting “***” for this someone who has better experience with Play 1 not connecting please call me!!!!    Moderator Note: Modified in accordance with the Community Code of Conduct.

When playing music nothing comes out of the sub mini?

Hi, I bought the Beam Gen2 shortly after it came out. Ever since it has periodically lost connection to my WiFi for no apparent reason. I can’t get the system to connect again now at all.It’s not right that a premium product like this requires a factory reset every month or so. Has anyone else experienced this and do you have any hints or tips to make the system more stable?

I can’t control the volume with the tv remote when playing music on Spotify. Works great when watching tv

Hi everybody with  arc HDMI connection on my sonos Arc I can no longer have sound on the tv speakers even by forcing the setting on the tv, the sound systematically comes out of the sound bar, do you have a solution? rdgs

I have a Playbar connected to my Sony TV via optical cable. I have a Roku Express, Humax freeview box and Sony DVD player connected via HDMI to the TV. I can get 5.1 sound going through the TV from each device but experience choppy audio (drop outs for a fraction of a second every few seconds).  As it happens with all devices (and not when the optical lead is plugged straight into the freeview box or DVD player) it seems like the TV is the problem. The Roku is an issue as it doesn’t have an optical connection. I have tried a HDMI/optical splitter but it seems the 5.1 signal doesn’t get passed through from the Roku and I end up with stereo (because it doesn’t go through the TV?). I’m not allowed a new TV so would welcome any other ideas to try and fix the problem? Thanks

My Sonos Beam Gen 1 can’t connect with my Samsung TV from time to time. I had re-setup the Tv again then the next day, the connection is lost when I turn on the TV.  I have Mi-Box (Android TV) to connect the same Samsung TV.

I just bought a new Sonos Arc.  How do I connect both TV and Receiver toit without running the TV through the receiver?  New Sony TV has an HDMI eArc port.

I recently moved house and set my Sonos Arc up under one account and inadvertently set the sub up under another. How do I get them both under the one account?Thanks

Any way to get the ones rear speakers to play same content as beam gen2 whist watching normal TV stereo 2.0.  

I got Sonos Arc and I just bought an IKEA Symfonisk lamp. I want to purchase the IKEA Symfonisk frame and wonder if I Can pair the Lamp and the Frame to crest a stereo mode, or do I need the two to be the same product?

I have an AMP, ARC, and one SUB. How to connect/configure them so that they can work together for my TV/Stream?

Hi. I have not encountered this problem before.Amazon music works but there is no sound coming from the TV.Fortunately I don't have many problems with my Arc soundbar but when I do I usually get no sound at all not some sound depending on what source is selected! Any idea why this is happening? Before anyone says, no the mute isn't on 😋 Cheers 🍻 

I have had the Sonos Arc for the better part of a year. I recently purchased 2 One SL speakers to get a better surround sound feel. I connected all 3 of the devices, but the One SL speakers put out very minimal sound. I went through the forum to increase the volume, but it did not work. Does anyone in the community know how to get the volume on these 2 speakers to increase?Thanks!

Bonjour j ai un soucis avec mon installation , d'un coup le son se mets a fond et en saturation sans raison et je suis obligé de le débrancher pour que sa revienne a la normale merci pour vos réponses 

If I take my Pioneer VSX-21 Elite Optical output, to the Sonos optical adapter, to arc adapter and plug into the sonos arc soundbar I should be able to switch inputs on my receiver and have that audio stream so i can then pair either a couple of play ones and a sub? Simple question but nobody at Sonos can give an answer.  

hello,i am formally requesting to add separate SUB level control for music and TV. The sub volume for TV is great but way too low for music! everytime i listen to music i have to increase sub, then reduce when i watch TV. please add individual sub control, i dont see a down side to this. i’m requesting the same implementation as the surrounds currently have. 

Will be using in theater room that is 12 feet wide by 25 feet deep with 7 foot drop ceiling. Hooked up to 98 incg TCL tv. What would be best setup: Arc theater in a box with 2sl’sorArc, the sub and 2 5’s? or a different one? I am looking for the absolute best setup for movies/sports/tv. Not for music as I have other setups for that. 

Hi folks, Here is my Sonos setup : Beeam Gen2 / Sub mini / 2 x OneSL  When i disable surround Audio, Sonos One SL are flashing green (slowly), not pleasant during the night... So I want to simply disable all status light , when i do that wih iOS app in the piece , Sons One Sl remains illuminated… (Beeam & Sonos Sub are OK off), Can you help me ? Best regards,

Bonjour, j’ai un retard de son entre la video et mon systeme SONOS (beam gen2 + Mini sub). J’ai essayé de mettre le projecteur en muet, ce qui ameliore un peu, mais j’ai toujours un decalage significatif. Si quelqu’un a eu le meme probleme et a une solution a proposer. Merci d’avance… 

I have a Sony Bravia tv linked to a Sonos Beam Gen 2 vis HDMI Arc. Most tv channels are ok but some show Stereo PCM where the sound volume is very low and poor quality. I have to double the volume setting to make it audible.Is there a solution for this? 

Hello I I had a Sonos surround with an arc/ sub/ on, so -2 pcs.And everything was excellent!I have a Samsung tv and an apple tv last generation.recently I upgraded my one so to Sonos five.One now I have a delay in the sound when I watch tv.It's only when I watch one of the regular channels.When I watch movies and tv serials, there are no delays.Is there something to do about it?Thank you 🙏

I recently purchased a Beam Gen 2 and finished setting it up. My tv is an LG UH6500 which supports Dolby Digital Plus (LG 43UH6500 | ▤ Full Specifications & Reviews (productz.com)  I am connected via the HDMI ARC port, but when I stream a movie in Netflix/Disney Plus  (“All Quiet on The Western Front” “Starwars Episode 3”) The Sonos app only lists “Dolby Digital 5.1” instead of “Dolby Digital Plus 5.1”Is there any troubleshooting for this? My understanding is that Netflix and other streaming services should stream in Dolby Digital + if the beam is connected through ARC, not standard 5.1 

How do I set up an Arc without having an Arc HDMI?

I have a Samsung NeoQLED (QE65QN85B) connected to my Sonos Playbar with the optical cable.What do I have to do so that I can adjust the Sonos volume via the Samsung remote control. Unfortunately, this does not work. Thanks for an idea.