Home theater

Our soundbar stopped picking up our 5G WiFi  

Hi allI have a very simple setup:Samsung UE65JS9500L Apple TV (Gen 4) Sonos ARCI typically only use the Apple TV remote to switch on and off my Apple TV and control it. I only use the Apple TV to watch things.Now, seldomly my TV switches on when I turn on the Apple TV. But, my TV *always* turns off when I turn of the Apple TV.So somewhere something is not correct. Any ideas?Thanks!

I’ve got an Arc, Sub, and two One SLs set up in a surround system. They’re hooked up to a Samsung Frame. Initially when I paused and then unpaused the TV, the sound wouldn’t resume for a second or two. It was annoying, but not unbearable. Lately, however, the sound will randomly drop for lengthy periods--30 seconds to a couple of minutes. Sometimes I’ll have to back out of whatever app I’m using entirely to get it working again. There’s no discernable pattern to this that I can find. It happens whether I’m using the native apps on the TV, Nvidia Shield, or Google TV with Chromecast. Everything is hooked up to WiFi; the system is strong (the video, which is also hooked up via wifi, is never pixelated when this happens). Any ideas? Thanks!

My Smart TV is about 120 feet from my rack of Sonos Amps. I only need to send audio from the TV back to the Sonos AMP.  I have Cat 7 lines run from the TV to the rack. I have two speakers at the TV connected to the Sonos Amp.My question is what it the best method to get sound from the TV to the Sonos Amp knowing I will need an extender between the Cat 7 of some sort:eARC HDMI extenderARC HDMI extenderDigital Coax extender

Current setup:Sonos ArcSonos Era 300 x2 SurroundSonos Sub x2Arc is Ethernet, everything else is wirelessNvidia Shield → LG C1 Port 3 (dolby processing is off, match content is on)Sonos Arc → LG C1 Port 2 eArc enabled and passthrough bitstreamATT Fiber Router in Passthrough mode to Asus RT-AX88U and a PiHole.The system has been flawless for about 2 years now and even after the purchase of the Era 300s (used to have SL Ones) it was working fine. About 2 months ago the issue has started popping up.The issue: Randomly throughout the day (if watching for 2-3 hours, maybe occurs once) there is a full sound cutout on all my sonos devices for about 5-10 seconds. When this happens I tend to look at the status light. I see it be that standard dim white for those 5-10 seconds then it’ll turn a bright green for about 1 second then the sound comes back on all devices. This has become frustrating since sometimes its right in the middle

Had to trawl this forum last week setting up a Ray to work with a 2022 model LG TV but pieced together a solution from people who shared theirs.Tonight I added the TV box remote as a second remote via the app which works instantly. However, now the TV remote no longer controls the volume.  I’ve reset everything on the TV. The Sonos mobile app says the remote is already paired.  Is there a way to select and unpair remote via the app?  Losing my mind and so much time with this. Poor documentation from Sonos and poor product design by LG. 

As title suggests, I am experiencing the video being ahead of the sound with my Beam 2 and LG OLED C3. I’ve been through all the various settings/pass through etc on the TV, and if I run eg a YouTube av synch video, the audio is approx 75ms ahead of the video. (And to be clear, the sound through the TVs speakers is in sync, and it occurs with all sources eg Apple TV, the TV apps, and Sky Q - which is actually worse, so that I think is a separate issue). The TV dialog sync only allows delay.  I might be answering my own question in that it may not be technically possible to ‘advance’ the sound on the soundbar, but is there an ARC compatibility problem with LG TVs that is creating this issue?  I am not the only person experiencing this according to forums. 

Hi,I own the set mentioned above (not sure about the model of a TV but I know it can support 5.1 and Atmos as well, the TV is pretty new-a year or two max three old). I had it working for the past year.Something probably changed in my setup and 5.1 no longer works correctly, when streaming Netflix, or using any other app with 5.1/Atmos. I don’t know what or why.When using not 5.1 apps, like YouTube, I used to be able to get all surrounds to play on the same volume as my main Beam, now I am not able to do it, even though I play with volumes and settings in the app.Now my surrounds make broken sound, similiar to what is supposed to play and it’s much quieter (like 90% queiter) than Beam.Surrounds work as supposed, when playing Xbox on the same TV (with 5.1 as well). TV set to pass through all the time, Google Chromecast as well. Something is off and I can’t find what.Many thanks for your help.

Hello, I’ve been reading and it sounds like this is possible, but I want to double-check. In a condo where living and dining rooms are essentially one large space, I have a Beam wired to my Samsung smart TV in the “Living Room” and two new Era 100’s in a stereo pair assigned to the “Dining Room” in Sonos.I can stream music via AirPlay to the Living Room or Dining Room and group them. But now I’d like to try adding the Era 100’s to the Beam as surrounds.Is this dual purpose setup possible? (From what I’ve read it should be.) Will the surrounds introduce delay to the TV audio? Is it better to keep them separate and use different speakers as surrounds?I also have a Sonos One gen 2 and Sonos One SL stereo pair in the bedroom, but that’s a separate room.

When are you going to enable the front speaker for the ERA 300 when used as surrounds?

I am connected to sonos beam gen 2 and two sonos one speakers as surround. All works fine untill I turn off the TV and on again and then I don't get sound from my sonos. Only from my TV speakers. ARC is turned on on my TV settings and after diagnostics my TV can't find issues with the HDMI cable connect to sonos beam. When I change sources I can see sonos images on the TV but my remote control change the TV volumn not the sonos. Also on the mobile app i am changing to TV input and i am changing the volume up and down but it is not showing this changes on the TV screen and TV still play from it's speakers. After turn off beam gen 2 from power cable and connect again it connects automatically and all works fine untill I switch off the TV again. That happen when no other devices are connected to other HDMI ports. Any solutions? I changed 3 new HDMI cables so far and no difference  

Good evening,  I'm in the process of having a media wall installed and I have purchased 2 x era100, 1 x mini sub and 1 x 2nd gen  beam. Now my question is, is there an optimal way to set these up? bearing in mind my room or the layout to use better term will be offset. Let me add some texture.  Double doors central lead in to a long narrow-ish room. (6mtr x 3mtr). Straight in front of these double doors will be the centre of the media wall. The media wall will be 2.4mtr in width. Here comes the issue (Or hopefully no issue if you kind folk can advise me). I have an L shaped sofa to the left of the double doors facing the media wall. Then a snuggle chair to the right of the doors facing media wall. My natural first instinct is to wall mount the era100 to either side of the double doors with the beam under the tv

I have an Arc connected to my tv, along with a Sub and 2 Era 100s. The sound is very good when I’m playing music over AirPlay, through all of the speakers. When I’m playing tv sound, the only speaker playing sound is the Arc. Nothing from the Era 100s. What did I do wrong?

I just got the Arc installed in my 16’ x 17’ media room. I’m happy with the purchase but it’s not as full a sound as I was hoping for. Trying to decide whether to add the Sub … or try (2) Era 100 speakers for surround sound.Curious if others have tried Arc + 2 Era 100 without the Sub in a TV room and what your thoughts are on sound depth/fullness for TV and movies.

…i contacted Sonos Support regarding my Sonos Beam Gen2 not putting out sound when hooked up to my TV Earc via HDMI.Sonos said this is an ongoing issue with Sonos and Samsung TVs, and that the Sonos Tech Dept is working, or has been working on this ongoing issue.Has anybody else been experiencing this issue, and if so, how long has this been going on for ?(rep had no info on this question)Thanks Sonos Fam! 

Hello.I have recently bought a new TV Philips 55pus8818 the one  2023.I have previously connected my Sonos Arc+2 One SL+ mini sub audio home theater to my old Philips television that did not have eARC without any problem.Right now with my new television I get the following message:“Your HDMI audio system supports eARC, we recommend that you use ultra high speed cable to play high bit rate audio via HDMI 2 (eARC) output.” Is the ultra high speed hdmi cable supplied by Sonos with Arc ?Assuming it's only high speed If I change this cable for an ultra high speed one, Will I have better audio apart from not getting this message anymore?Thank you. 

Hey GuysI recently bought the FeinTech VAX04101 bridge to connect my ATV to the Sonos Arc to enjoy Dolby Atmos. Now the problem is, after starting a movie it plays the sound for around 30 seconds. After this time the movie continue to play but without sound. I tried this on AppleTV, Netflix, Disney+ and Apple Music. The funny thing is, its just when the playback is set to Atmos. When its e.g. PCM 5.1 there is no problem with the playback. I already reset my whole Sonos system and also my ATV. I already changed all HDMI cables with new ones but still no effect on it. Somebody has maybe any advice what i could do or check? My setup: LG HU85LS Beamer (only ARC HDMI supported) , Apple TV, Feintech VAX04101, Sonos Arc, 2x Sonos ONE SL and a Sonos Sub.

I recently purchased a Sonos S2 speaker with a new Samsung TV and I can’t get it to hook up to Bluetooth. Any explanation or solutions? Thanks!

I read many post about Sonos Arc dialogue levels low VS Music and Action very high. I turned off loudness and speech enhancement on. Did trueplay multiple times. I have to continuously keep changing volume + for dialogue and - or other action / music scenes. Any idea how to fix it and level (balance) the overall volume.  Still not enjoying the overall stage like Boss, wish i had return it during the return time frame.

HiI Just connected my beam g2 to my tv and paired my TCL remote to control the volume. But now my tv remote cant do anything other than turn off/on and volume on the speaker. Ive tried to recconect the remote to my tv but nothing changes. Was wondering if removing the remote from sonos could solve the issue but i dont know how.

Sonos beam and Sonos arc sound bars should be able to have two customizable EQ settings. One for when listening to music, and one for when watching TV.  Two to four times a day I have to change my  Beam and Arc Soundbar EQ.  I enjoy bass 0, treble +6 when watching TV. And bass +8, treble +9 when listening to music.  my wife gets so frustrated when I forget to change the settings back to our tv eq settings after listening to music,  that she wants me to remove the Sonos sound bars altogether.  this should be a relatively easy feature, as it appears like the app already knows if the Soundbar is being used for TV or music based on the audio input source.  Please like and upvote this and let’s get this feature added. 

Beam worked fine on previous LG, this was replaced when the LG started losing pixels.LG OLED55C34 took several attempts for Arc HDMI to connect, after a few days Beam sound lost. The mute icon showed on the screen. TV sound was fine. Changed cables with no impact, disconnected everything, connected Arc cable and used the smart TV Netflix still no sound. After much fiddling it finally connected. Al good for a few days then Beam lost again and connection couldnt be revived.I then tried the tv Optical connection with the Sonos adapter, connected immediately. Me thinks therefore that it may be a TV problem ? 

Hi,  I have beam gen2 with two play 1s as rears hooked up to an lg c2 TV via earc with a good hdmi cables.  When watching uhd discs via a Panasonic player the sound drops for approx 1 second at various intervals.  I have just submitted a diagnostic under 1287652598.  I have tried with and without the play 1s powered and the issue remains.  TV and Panasonic player are all set too pass through.  I don't notice any drops when watching content via my 4k fire stick .. On the Sonos app it shows pcm 5.1 is being used Any pointers appreciated 

I am having trouble with the sound of my new TV hooked up to an Apple TV. I am using the TV speakers and all the apps are at different volumes. Does Sonos offer something that would help out for this problem?

Hi, I have a Beam 2 soundbar with two Sonos One connected to a LG C2 tv and the tv connected to my PC. My problem is that every couple of minutes (sometimes more sometimes less) the sound stops working for a few seconds.Has anyone had a similar problem?I have tried various things like using the pc in 5.1, 7.1, dolby atmos mode. But the problem continues. The PC has a RTX 3080 and I'm using a HDMI 2.1 cable. The Beam 2 is connected to the HDMI eARC and the TV is in pass through mode.Thanks for help