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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,024 Topics
  • 30,715 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6024 Topics
DustyMC
DustyMCContributor II
asked in Home theater
Using a pair of Five for surround speakers

If using Fives for surround speakers with my Arc, do I stand up hem up vertically or lay them horizontal? Thanks again 

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G
1 year ago
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littlepbbContributor I
asked in Home theater
Sonos Beam 2 but no eArc support + Nintendo Switch. Bad idea?

Hi.  I wanted to buy a soundbar that i would use mostly for nintendo playing and tv watching. I was oriented towards the Beam 2 but I own a 2019 Panasonic TV that only supports normal ARC. I’ve been reading around about the many sound issues between the beam and the switch since the latter supports LPCM 5.1 audio.Around I read that I would have to connect the switch to the soundbar and the soundbar to the tv, but looks like the beam only has 1 HDMI port. Would I be wasting my money? 

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Airgetlam
1 year ago
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Mike_ukContributor I
posted in Home theater
sonos arc/samsung tv/apple tv 4k strange sound issue

Hi, I know there are countless issues with this setup but fortunately I do not suffer from any of the regular problems. The issue I have is a problem mainly with the voices on any app on the Apple TV 4K, the voices especially male voice seem to be distorted almost too deep and slightly slowed down (they sound like Bane) but there are no audio/picture sync problems. If I use the tv ‘s built in apps with the same shows the problem is not there, I can only replicate the problem with the apps on the apple tv. I can solve the problem with changing certain settings on the tv but the solution is not ideal and I lose Dolby digital 5.1 in exchange for Stereo PCM with the appletv even though I still get Atmos.The setup that ends up with distorted voices with the apple tv isSamsung qn95a sound settingsOutput-receiver(HDMI-eARC)HDMI-eARC Mode-AutoDigital Output Audio Format- pass-throughSONOS Arc connected to HDMI eARCAppletv4k- sound settings.Default audio output- Receiver speakersAudio format-Of

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Ken_Griffiths
1 year ago
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mshuggContributor I
asked in Home theater
sub sound delay

My Sonos sub sound is slightly delayed (lags behind the other speaker sound)… maybe less than half a second, but noticeably detracts from the listening quality. My 4 wall speakers and sub are all hard wired into the same Sonos Amp.I have tried to retune using Trueplay, reconnected, and tried the wireless setup, but all without success. Any ideas?

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106rallye
1 year ago
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gavxxxContributor I
asked in Home theater
sonos arc

Hi I’ve turned the TV on this evening and there was no sound from the arc so I have had to disable and use the tv speakers any advice on why it’s not working through the TV it’s working fine when playing music via my iPad thanksGav

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Ken_Griffiths
1 year ago
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mikael1208Contributor I
posted in Home theater
Help to placement of 2 sonos one

Hello everyone,Can you tell me what is the best placement option to put two sonos one high against the wall.I don't know if it's better to install them on the side 1st option like in the picture or 2nd option behind just above the sofa in height.of course they will be tilted for a direction to the listening areaTHANK YOU

64514
M
1 year ago
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G7JogaContributor III
asked in Home theater
Arc and tv playing simultaneously

Hello everybody, up until recently for whatever reason the arc and tv is playing audio together. The hdmi is going into arc of the tv and to the soundbar. I can manually go into the settings of the tv and switch the audio input to ( audio system) to bypass but in the last month It started doing this everytime I turn on the tv. My sources is an Apple TV & a Xbox in case anyone is experiencing this. Any feed back helps 

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1 year ago
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OtellofelixTrending Lyricist I
asked in Home theater
Pop sound from sub two minutes after off

I re-write because the first post gives a “page not found”.My configuration is: two stero Five’s + sub. Five’s are new; sub is a gen 2 refurbished, bought on Sonos website in december ‘21.Sub works correctly, but 2 minutes after turning off music reproduction, you can hear one single  soft “pop”. This happens also if the sub is off (green flashing liight).Is it normal?Diagnostic number is 1879570162.Thanx!

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A
1 year ago
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Daniel9014Contributor I
asked in Home theater
Sonos arc dropping off of wifi

My Sonos arc keeps dropping off from the WiFi and I get a message in the app saying "sonos arc can't connect to your WiFi system, do you want to fix this now?" This happens daily and the only resolution is to power off and back on. I've tried everything to fix it, from moving items around to turning the 5ghz band off on the router. I've even had a replacement soundbar. I previously had issues with the sub dropping out, so I disconnected my philips hue lights as I believe they were causing WiFi interference.  

6394
D
1 year ago
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giuseppe patchTrending Lyricist I
asked in Home theater
Soundskin covers compatible with IR?

Hello, Does anyone have one of these on a Playbar?https://soundskins.com/product/soundskin-playbar-charcoal-black/Everything I’ve read says they are acoustically transparent and allow for use of buttons, but I don’t see anything about IR. Would I still be able to use my remote to control volume?I have my Playbar mounted above my projector screen and I am working on blacking out everything around the screen. The gray part of the Playbar is really popping now  I’m interested in hearing from someone that actually has a Soundskin cover on a Playbar.Thank you  

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buzz
1 year ago
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ajad26Trending Lyricist I
asked in Home theater
Constant audio delay / out of sync from ONE SL surrounds

So I have been trouble shooting this issue since the first week of November 2022.I have had my setup since June 2022, with no issues until the first week of November.I have an ARC sound bad, gen3 Sub and 2 One SL that I use as surrounds. They area all bonded to the arc in the living room. I have gone through multiple trouble shooting sessions via chat and on the phone as well.The issue: There is an audio delay from the One SL surrounds whenever I am watching TV or streaming audio. The audio from the TV to the Arc is perfect, there is a delay coming from the surrounds only. Whenever I start a session, the audio is in sync for the first 10 or so minutes, and then the delay becomes noticeable. When I change the source, or when I turn off the surrounds and turn them back on immediately in the app, they are in sync again, until 10 or so minutes the delay becomes noticeable. The delay gets worse over time past the 10 minute mark.  Since June I had the the whole system connected via wifi with

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Corry P
1 year ago
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scottginscContributor I
asked in Home theater
volume control

Arc volume is not working with cable (spectrum) remote while listening to music only (tv off)

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Belly M
1 year ago
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ozzonContributor I
asked in Home theater
Sonos Arc + Sub Mini. White led flashing on Arc when outputting PCM

Hi,A couple of days ago I bought a Sub Mini to pair with my Arc that I have had for a few month. After I had connected the Sub I noticed the white led started flashing on the Arc a few times every minute. Sometimes just one flash, other times two or three flash. It´s just random, not like every 10 sec or so.It took me some time to figure out that it’s happening when the Arc is receiving PCM audio. When playing Dolby or disconnecting the Sub in the app the flashing stops.So for for example if I set my Xbox Series X to Uncompressed 5.1 or Uncompressed 7.1 the led are flashing. If I set it to Dolby Digital or Dolby Atmos it´s not flashing.And on my Nvidia Shield Pro 2019 it´s flashing if the audio source is PCM if I´m not using Dolby audio processing option in the Shield settings, If I´m using Dolby audio processing the Sonos app will report Dolby digital plus 2.0 instead of PCM 2.0.The Sub works as it should (I think) when using PCM but the flashing is annoying :)The led option is off in

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Ken_Griffiths
1 year ago
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FatOldSunTrending Lyricist I
asked in Home theater
Sound keeps cutting out from One SL's connected to Beam v1

I have a Beam v1 and two One SL’s in surround set up. Recently, the sound has been regularly cutting out on the One SL’s but still plays on the Beam. I’ll try to describe what happens.The sound cuts out from the One SL’s, and there’s a split-second loss of sound from the Beam. After a few seconds there’s another split-second loss of sound from the Beam, and then the One SL sound returns about one second later. This can happen a couple of times per minute, or not happen for several minutes. I’ve tried unplugging them all and also the wi-fi router but haven’t noticed any difference. Any ideas?

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F
1 year ago
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DukdlxContributor I
asked in Home theater
No sound from rear speakers using Apple TV

I have an Arc, Sub and 2 One SL’s for rear speakers. I listen to music using my Apple TV 4th Gen and the Apple Music app. I do not get sound from the rear speakers. However, if I listen to music using the Sonos app on my iPhone I get sound from the rear speakers. Any suggestions.

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Corry P
1 year ago
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DMDJrContributor I
asked in Home theater
Sonos Beam Not Connecting To Sonos App

Sonos app failed to connect to any components my Sonos System (Two Beams - Gen 2  & 1 Move).Followed diagnostic instructions to turn off all 3 speakers, but one of the Beams did not re-connect.  One Beam successfully connected, as did the Move.Best Buy - Geek Squad is returning tomorrow morning to troubleshoot this latest connection failure.I’m beginning to think that this Sonos purchase was a very bad idea.  I cannot trust it to work properly, it has been unstable and not dependable. Every time I open the app, I’m fearful something else will go wrong. Not a very healthy way to live!

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Corry P
1 year ago
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im.djlContributor II
asked in Home theater
Arc + Sub not reconnecting to app.

I have an Arc+Sub and Roam. The Arc+Sub keeps disconnecting from my app - for example, when I leave home and return. The Roam reconnects, but the Arc+Sub don’t. Every. Single. Time.Some suggestions on here include unplugging the routers … but I cannot do that every time, surely?Any help, please?I go into Settings, and click on “Add Product”, but my it does not find my system. It just keeps searching (see pic below), but does not find anything. Am I doing anything wrong? This is fairly recent behavior, and hugely frustrating. I’ve signed out and back in, I’ve reset the app, nothing seems to work.  

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1 year ago
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Koala71Contributor I
asked in Home theater
Symfonisk + Sonos Beam + Sub Mini

Hi everybody, I actually have 2 Symfonisk (gen 2).I plan to replace my TV soundbar with a Sonos Beam (gen 2) + Sonos Sub MiniI would like to know if it possible to make 2 separate listening profile like this :The 2 Symfonisk + Sub Mini to listen to music Sonos Beam + Sub Mini to listen and watch to the TV? In other words, is it possible to share the Sub Mini in 2 separate configuration? Everything is in the same room next to each other.  Thank you very much for your help Regards Olivier   

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Airgetlam
1 year ago
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paulrukContributor I
posted in Home theater
Sonos Amp w/soundbar and subwoofer connections question.

Hey AllI`m considering purchasing a Sonos Amp,Currently i have this arrangement..Currently have a soundbar with wireless sub.I`d like to get a Sonos Amp and Ray soundbar see if i can loose my old soundbar and wireless sub for a wired sub i have.Then have the amp connected to PlayStation 5 and TV, not sure best way to connect the PS5.There are two in wall hdmi cables running to the back of the tv.Also considering future adding a projector and screen which not ideal would be on another wall but am quite happy to just use bookcase speakers and the sub for sound.Just wanted to see if a) this is possible with the Sonos Amp and also b) connecting PS5&Soundbar.Thanks in advance

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jgatie
1 year ago
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airtasTrending Lyricist I
asked in Home theater
Do certain TV audio settings work with beam like volume leveling?

figure widget

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Corry P
1 year ago
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Chris251188Contributor I
asked in Home theater
Faulty Playbase

My playbase suddenly stopped working after 5 years. I had it connected to my wifi, and via optical to the TV. I can find it with my phone, but unable to connect. I have tried to reset it to factory settings, but still have the same issue. Image below shows a message «check nettwork connection».  

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C
1 year ago
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User547377Contributor I
asked in Home theater
Golf Channel Announcers Not Audible

This is a recent issue.  We have a Playbar connected to an older Sony XBR-65850C via optical out.  We also have a Sub and two Play1s configured for surround sound. When watching tournaments on the Golf Channel, we cannot hear the announcers.  We can hear background noise - fans, players talking, etc. - through the Playbar.  I feel like this used to come through the Play1s. Commercial audio is fine. Tournament audio on network channels like CBS and NBC are fine.  If we cast from mobile app or laptop to the Sony, the audio is fine.Ideas?

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Airgetlam
1 year ago
A
Akhilesh.kContributor I
asked in Home theater
Not Connecting over Ruckus Access Point

Equipment available at Client Site - JIO Router, DLink Switch and Ruckus Access Point.  error shows check your internet connecting and try again but other system works fine.Client doesn’t have additional ethernet wiring so can’t connect Sonos ARC to ethernet.  Need help If i get set setting inbetween JIO Router, D Link switch and Ruckus (R350) access Point.  urgent support Required. 

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Airgetlam
1 year ago
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Bmcoll9Contributor I
asked in Home theater
Beam Static Sound

My Sonos Beam, Gen 2, sounds crackled and static when playing TV and when using music streaming apps.  What’s the problem?

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Airgetlam
1 year ago
S
SkovContributor I
asked in Home theater
connection arc and sub and loudspeaker

Helloi have an arc, sup and 2 one sl in my TV room. But I can not get them all to connect together? I want to use the 2 sl for back speakers.  when I connect the sub to sl then it disconnects to the arc. When I connect the arc to the sub the sl disconnect from the sub.hope to get some help 😊  

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S
1 year ago
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