Contributor II

Sonos ARC bot contexting with TV

Forum|Forum|2 years ago
February 7, 2024
8 replies
71 views

My ARC has worked perfectly, then most recently along with many others, it stopped connecting to my TV. It is also effecting the rest of my Sonos “rooms” because when I unplug the arc everything works.

spent over 4 hours on back to back days with Sonos and troubleshooting. That is literally a day of work.

Now they sent a refurbished replacement which had the same issue prior to being refurbished. Can’t have a conversation with anyone about this, just emails back and forth every couple days.

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UKMedia

Please see my post here which may help with this issue.

Remember: Sometimes Red Wine helps :)

EquuasAuthor

Contributor II

I have read yours thank you. I have tried everything you did PLUS 2 days of 4 hours of sonos tech support. Now I’m waiting to see the response I get as to why the refurbished one is acting the same way.

EquuasAuthor

Contributor II

When you state, “reboot your Sonos device(s)” is that unplugging it for a few minutes then plugged it back in?

everything in my house is working seamlessly, except when the arc is connected. This is my theater room so each sonos speaker is connected by Ethernet. This time with the refurbished replacement, I am not going to hardline them.

UKMedia

When you state, “reboot your Sonos device(s)” is that unplugging it for a few minutes then plugged it back in?

Yes.

everything in my house is working seamlessly, except when the arc is connected. This is my theater room so each sonos speaker is connected by Ethernet. This time with the refurbished replacement, I am not going to hardline them.

When you say hardline, do you mean hard wire? Have you by any chance turned Wi-Fi OFF on any of your devices?

Remember: Sometimes Red Wine helps :)

EquuasAuthor

Contributor II

Hardline, hardwire = Ethernet cable

yes I reset everything I had in my house. Twice on my own and then twice while on the phone with Sonos support for 8 hours.

EquuasAuthor

Contributor II

No “enable WiFi” has always still been selected. Nothing changed with my system until their last update.

UKMedia

Sorry I wasn’t clear with my question. In the Sonos App>Settings>System>Arc is ‘Enable Wi-Fi’ selected?

Remember: Sometimes Red Wine helps :)

EquuasAuthor

Contributor II

Yes it is and always have been enabled

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