Home theater

I have a Beam, 2 Play Ones and a Sub Gen 3 set up and am experiencing sound dropouts when watching live TV only. The sounds drops out for a split second and then comes back in. I do not experience any dropouts of audio when watching recordings on my Sky Q box or when watching Netflix or Prime through the apps on the Q box. I had a HDMI cable running from the Sky Q box to tv HDMI port 1 and the Beam connected to port 2 (Arc). In an attempt to resolve the audio dropouts I have tried:1) Unplugged all other HDMI cables apart from Sky Q and Beam2) Changed the HDMI cable from Sky Q box to TV to 4k cable3) Tried optical adaptor supplied with Beam4) Played about with LG TV settings as suggested in other posts (PCM, HDMI control off etc)I am still experiencing the audio dropouts. My diagnostics code is 633986811. Thanks.

So I'm considering ditching my Sonos Sub. Without TruePlay it sounds like mud in my room (thank you Sonos for not facilitating TruePlay on Sub without a soundbar, more money down the drain).I'll probably get a high quality, 12 inch subwoofer and connect to the Amp's subwoofer out.If I do this, what kind of control will I have in the app as compared to Sonos Sub? Will I still have crossover setting? Sub volume? 

I’ve just bought a Sonos arc to replace a Sonos Beam. Pretty underwhelmed as I’m find it hard to tell the difference between the Arc and the Beam. Is there any way to check if all the speakers on the arc are working?

I have an arc and bonded amp surround speakers. Works well for movies but I would prefer to only have the amp surround speakers playing full music. I don’t like the way the arc sounds with music. Can Sonos please add an option to disable arc during music playback so the amp can be the only speakers for music? Otherwise the system works well with TV.

I have an LG Oled TV → 55”, 18 kilo heavy, 1228 x 749 x 220 and it’s resting on it’s own foot (is that the correct English term for it?). It’s not mounted on a wall. LG seems to make tv’s with a very low mount, so if I put a soundbar before it, the soundbar will actually be slightly infront of the TV. This is what is currently keeping my from pressing the buy option for a Sonos Arc. I’ve looked a bit, but aside from finding reddit topics where people put tv’s on books, construct their own solutions and one person even putting the soundbar behind the tv (eeh..) I didn’t find much in terms of a solution. yet I cannot be the only person with a non-wall mounted LG tv that wants to use a soundbar I think? Does anybody know of any good solutions? Esp. for such a heavy TV. Preferably something that also is not bad to look..  

Hi, I just got off the phone with a Sonos Support rep who insisted that Trueplay will not compensate for distance (L/R balance), even in a home theatre system. Is this really the case? I have an Arc/one:SL/Sub3 5.1 system in which the right surround speaker is slightly closer to the listening position than the left, which makes it sound louder. I've tried tuning with Trueplay multiple times but it does not improve. Curiously enough the "speaker distance" settings with Trueplay off does not seem to make any difference to balance either.  I must say that it seems very weird to me if Trueplay does not compensate for speaker distance and there is no manual way of doing it.

So I just bought the ARC and it is something I’ve wanted for a while. I go through the Sonos app set up process and after adding my WiFi password I get the following message: I am at a loss that it won’t come up and I can’t play music etc with the arc. I have a another Sonos device that works just fine no problems at all. I have followed the prompts per the app but still the same issue.

I have been trying to set up my Sonos Arc with my TV which does not have an ARC port.  This has proved to be exceptionally frustrating, and pretty much every part of the system owns a piece of the blame.  The TV, as I said, does not have ARC.  Streaming services only seem to offer Dolby Digital Plus, which doesn’t work over optical audio, and cannot down-convert to Dolby Digital (not plus).  It seems there is only one (the HDFury Arcana) box that can split an ARC signal off of a normal HDMI. Although this all comes together to create a perfect storm of incompatibility, I wan’t to ask here about the design of the Sonos Arc.  From what I can tell, most home theater setups have an HDMI input coming into a receiver, which passes sound to all the speakers, and video on to the TV through an HDMI.  It seems like the Arc reverses this setup, going backwards from the TV into the Arc, which is effectively acting as the receiver.  Why was this design choice made, and why is there no HDMI pass thr

There is a thread on this specific to LG televisions.  When using a Panasonic 4K player and outputting DTS as LPCM, Arc only plays in stereo.I do not want an Arcana, I’m looking for the simplest possible setup.I want an 85 or 86” TV.  Are any Arc users having success with another brand of TV that successfully passes multichannel surround LPCM from the Panasonic to their Arc?  (Dolby Vision is a plus, but that knocks out Samsung)thanks!

Hi, When my I change the channel on my Sky Q box from one broadcasting in DD2.0 to one broadcasting in DD5.1, the Beam goes completely silent. The only way to bring the audio back is the turn the Sky Q box off and on, or to reset the input of the Beam to TV. I’d hope that this could be fixed as its really annoying.The beam is attached via ARC to my LG 43 UM7500PLA with hdmi-arc set to pass through, I’ve also got 2 ikea simfonisks connected as surrounds. This same “bug” occurs when connected via optical, leading me to think the issue is with the beam rather than with my tv or Sky Q box. I’m willing and open to being corrected.Once I’ve power cycled my Sky Q box or reconfirmed the TV input to the beam, when going back to a DD2.0 broadcast the beam from the DD5.1 broadcast the beam behaves just fine. Diagnostics number 1069721209Any help would be great, thanks very much. 

I can not add anymore my two standalone Play:1 speakers to my Playbase as surround speakers. My Playbase is connected via Ethernet. My Play:1 are WiFi connected. After the surround wizard the app shows me an error than not all speakers could be added and I can do a retry. But if I just swipe down the error msg it shows me both Play:1 speakers as added. In fact only one is added to my Playbase and the other not. In Trueplay calibration wizard only one Play:1 Speaker and Playbase is playing the test sound. The ohter is quiet.Even after a full factory reset of all speakers. Same behavior.But my two Play:1 speakers can be used as Stereo Speakers, this works fine.What is wrong here?Diagnostic # 1265119658

I have an arc, sub and 2 one sl’s. I am planning to upgrade to a new Tv.   The Panasonic 50HX820B looks good with Dolby Atmos which should, in theory, make the most of my set-up when streaming Netflix or Amazon Prime via the Tv. However it seems to output Arc, not eArc.  Will that make a difference to my sound experience?  

Hey all, Here’s the setup - I have a very extensive Sonos system...multiple products, multiple upgrades, etc. etc.In my living room I have a 5.1 setup with in-wall speakers for TV/movies, all driven by an Anthem receiver, which is fed by multiple HDMI inputs (AppleTV, Roku, etc.).In my rec room I have a TV with a Sonos Arc and Subwoofer In another room I have a TV connected to a Sonos BeamIn both of the above rooms I can play the sound from the TV to multiple other rooms. It’s really good for sports and news. But I can’t do that from the living room because the Anthem receiver is in the path.I’d like to be able to do two things:Feed the TV audio from my living room to the Sonos network I tried using the audio outputs from the receiver into a Sonos Port, but the receiver only does that for analog ports. I tried using the second HDMI from the receiver out as an input into a Sonos Amp, but that HDMI output doesn’t appear to carry the audio signal. Automatically (i.e., without having to

Hello,I  have been trying to select TV audio but my Sony X9500H keeps automatically switches back to Sonos Arc system sound.I am considering to by a Facebook TV portal which requires a connection to the TV speakers (to avoid echo). However, if I cannot find an easy way to switch back the audio from Arc to TV speaker, the Facebook Portal will be useless.ThanksHP 

Want to use amp (older white version) with sub for music and arc for tv, can the sub connect to both devices, so when watching tv the sub is controlled by arc, and when listening to music it’s controlled by amp. 

If I add two play 3’s paired with my Sonos amp running Rogers LS55 floor standing speakers. Will that setup work as surround sound?

O.P.Hi folks,I have an LG  CX 65" OLED TV for which I just bought a Sonos Arc. My problem is that, if I plug it in to the eARC HDMI port as recommended, I don't seem to be able to select any other sound output channel. Now you may wonder why I would want to do this and I have an answer.I often need to be able to use headphones when watching TV late at night or when with my wife – I'm partially deaf and this allows me to enjoy watching without driving her to deafness too. However, choosing "wired headphones" or "wired headphones + internal speakers" in the audio output menu doesn't stick. It just switches back to "HDMI ARC" after a few seconds.I have gone through every setting I can find in the iOS app from Sonos and didn't find anything helpful. I managed to make it work only by unplugging the HDMI cable from the Sonos. I haven't tried other options such as using another HDMI input – perhaps that would help?If anyone can point me at what idiotic thing I'm doing wrong I’d be very gratef

Has anyone used the rear speakers in stereo mode to channel dialogue to the rear. I'm having issues understanding dialogue through my Playbar 

Hi,I've tried searching, but everything is linked to getting a Nvidia shield or Roku box...Can I use the Sonos Arc (without hdfury arcana) direct from a smart TV without eARC?I know it won't be lossless Dolby Atmos, but will it be 'OK'? Or is the Sonos Arc a waste of money without eARC?Or shall I just invest in an Nvidia shield (even though it doesn't do anything different to my smart TV - other than eARC support)Appreciate the advice!

Hi,I have a playbar that i would like to connect together with my Sonos Amp that powers 2x3’rd party speaker and a 3’rd party subwoofer. My goal was to get 2 front speakers, 1 “center”-speaker(playbar) and the sub. is this possible? - if yes…. Then how? :-)

Hello,I would like to have your thoughts using a pair of Sonance/Sonos architectural wall speakers in a pair of DIY wooden speaker box specifically prepared for these speakers (instead of putting them in the wall).Would it be possible? How would be the quality of the sound?I don’t want to make halls in my walls, and to be able to benefit from Trueplay feature in a Dolby Digital 4.1 setting using my Sonos Amp, Sonos Sub Gen 2, and a pair of Play 3s as surrounds.Thank you very much in advance for your responses.

2018 Vizio TV connected to new Sonos Beam. Every couple of minutes the audio cuts out for a few seconds. Similar experience to all the others that have posted here under same title. Diagnostic confirmation number: 1230383811. Please help. Beam was a gift from my girlfriend and she is really upset.

Having an issue with my Beam where the bass sounds like your in a cheap car trying to play songs the sound system can’t handle - unsure if clipping is an accurate description of this. I can only use the volume at low levels so this doesn’t happen. Bought the Beam in October and have never gone overdrive with the volume. It occurs when I’m listening to music, watching TV, playing games, the whole lot. Connected with HDMI 2.1 to an LG CX and connected via Ethernet cable.  Diagnostic number is 485750751. Thanks 

I’ve recently noticed my Sonos Arc is slightly curved – if looking down from above. I wanted to ask if this is a part of the design, or a defect? I don’t have mine mounted, but if I did, the bracket on the back would NOT be flush with the wall.Has anyone else noticed this?

Hi - I currently have my Arc set up using HDMI with Apple TV HD, and 2 One SL’s set up over the Wi-fi. I’d like to set that as the default for all types of media from the Apple TV - this seems to be a gap, however, falling down between Apple and Sonos.  any guidance most appreciated!