Volume + Mute Control With 2021 Apple TV Remote

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So Apple TV has a new remote, which now thankfully contains a Mute button. But, while the Sonos remote setup (in the Sonos iOS app) recognizes Volume Up and Volume Down, it still does not receive or recognize the Mute button on the new remote. Hopefully a software update can resolve this issue?

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T

thejose

Lyricist III

Hi

Since it’s the LG remote that nixes the mute command that means its a programming issue with the remote and/or the LG. I suggest you you search for a software/firmware update for the LG in settings and/or call LG tech support.

I do have the latest firmware and software.
The LG’s mute button on the magic remote works fine. I just can’t hold down on it for longer than a second since it invokes a shortcut command for accessibility.

Thank you. Looking forward to someone figuring this out.

Corry P

Sonos Staff

Hi @thejose

Sorry - I don’t understand. Why do you need to hold the mute button instead of just press it?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

thejose

Lyricist III

Hi @Corry P

I need to hold it for more than a second otherwise the remote device learning step on the Apple TV will not be completed.
I can do it with volume up and down no problem. It’s just the mute command step that’s giving issues due to what I mentioned above.

thanks.

Corry P

Sonos Staff

Hi @thejose

Ah ok - I understand now, thanks.

I can only recommend you get in touch with Apple or LGsupport about this, though someone in the Community here may know a fix?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

thejose

Lyricist III

Thanks @Corry P

Only other solution I could think of is set the code for the Sonos Playbar (audio) on another universal remote, and use the mute button on it. Haven’t tried it yet, but I think I got an extra universal remote lying around somewhere.

Corry P

Sonos Staff

Hi @thejose

Thanks @Corry P

Only other solution I could think of is set the code for the Sonos Playbar (audio) on another universal remote, and use the mute button on it. Haven’t tried it yet, but I think I got an extra universal remote lying around somewhere.

Excellent out-of-the-box thinking! I don’t see why that won’t work. Good luck!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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