Home theater

I have factory reset my Sonos devices & can't seem to get them to connect to the new router, the app can see them but can't seem to connect to the wifi & it's driving me nuts, the system is about 6 years old & hasn't been used as a surround sound set up in some time but really want it going asap, any help would be greatly appreciated. Cheers 

My set up includes a Beam gen2, Sub gen3 and 2 One’s. When attempting to play a movie on a streaming service, Netflix, Disney Plus, there is no sound from the surround speakers.  But when watching network tv, the surround speakers work.  In both instances, under the Beam, its showing Dolby 5.1.   Please help  

I Have A Sonos Amp 4.1 Set up with MA passive speakers + Sonos 1s surrounds. I am really happy, however I feel frustrated not being able to play Atmos music, recently I found a way I wanted to share, in despite than in my opinion most Atmos mixes are not worthy for me to ditch my current set up. I would like to hear from others which other ways you have used to achieve this. I recently listened the new Atmos version of “The Dark Side of The Moon” on Amazon Music and it is impressive, it was worthy to turn on the TV just to listen to this Album.Anyway I will start a list of hardware proven to achieve Atmos downmix to 5.1:My case : Fire TV 4K, Sony TV AF9 and Amazon Music HD feeding Sonos Amp. Amazon Music settings, Ultra HD off, Spatial Audio on; Fire TV set to Surround Sound Best Available. With this combination the Sonos app recognises DD 5.1 as feed from Atmos songs. I use the TV menu to turn off the screen as the Amazon Music app doesn't trigger the screen protector.Previously I fou

Hello, I have a house full of Sonos gear including a Move for times on the go.  Currently looking to outfit a covered but open air structure with 3 mounted TVs.  Dimensions are 70 ft X 36 ft, metal room is 18 at peak w/ TVs and speakers to be mounted at the break at 12 ft.  There are no walls but speakers will be protected from direct sun and rain/weather.  Central Texas so temps will stay above 100 in the summer but rarely stay below freezing for more then a couple of days.would Fives and ARC handle that environment? would 4 Fives installed at each corner (well inside the edges to avoid direct exposure to sun/rain) and an ARC under the main TV in the middle fill that much space?   Is there a formula or calculation to predict volume ?  The space is mix use, TV watching and music playing/dancing.  Like to hear any thoughts or suggestions.  Any considerations I haven’t listed here?   For context, I had initially ruled out Sonos as an option due to exposure to the elements and producing e

What are the recommended steps to remove account data and factory reset the Arc and in what sequence?

I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?

hi all,I own a gen1 system composed of a playbar and a sub and a few play 1 speakers.I would like to upgrade my playbar to a Beam Gen2will it work with the rest of my setup?thanks mucho  

Sonos ARC S19 connected with HDMI cable, not Fiber Optic. HDMI 3 Arc on TV connected to HDMI on Sonos. I have rebooted both TV and Sonos. I have switched HDMI cables. When I press Settings on TV controller, scroll to Audio output, and scroll down to select Audio system, it says, “Switching audio to external speakers.” Ten seconds later it says, “Audio system is unavailable. Switching to TV speakers.” When I disconnect TV and Sonos from power for 2 minutes, and plug them back in, it says, “Switching audio to external speakers.” Ten seconds later it says, “Audio system is unavailable. Switching to TV speakers.” In the Sonos app on my iPhone, when I go to Home Theater > TV Setup, it says, “Let’s get your Sonos connected to your TV.” After the required steps it says, “Audio System not connected.” The four tiny white LEDs on the Sonos sound bar indicate it is working properly. When I go into External inputs > Manage inputs, all four HDMI ports are set up properly. When I go into Exter

there is not any reset switch please help me

Since Trueplay does its best to measure the acoustic space I was wondering if it could report on a best effort reverb / RT60 measurement to help with understanding echo and reverb in a room.  it would have to expose some sort of report after tuning a room - something like the room could benefit from a bass trap or reverb is highest in these frequencies and maxes between 1 and 2 seconds or all frequencies tested except X are below 50 ms etc  

I've just connected the Sonos Arc to my LG 65EF9500 TV via HDMI ARC (eARC not available on the LG). When using my Amazon Fire Stick with a movie encoded with Dolby audio, the Sonos app shows Dolby Digital 5.1, which is all I expect without eARC on the LG TV.However, I also have an Oppo Blu-ray player (UDP-203) connected to my Denon receiver (AVR S920W) via HDMI, and the Denon is connected to the LG TV also via HDMI.I have the Denon receiver set to “pass through” for HDMI so that the the Oppo signal goes to the LG even with the Denon switched off. (I have also taken it out of “pass through” mode and played a Blu-ray disc with the receiver on - same results noted below.)When I watch a Blu-ray disc encoded with Dolby surround audio on the Oppo, I cannot get the Sonos Arc to recognize the audio properly, and the app shows Stereo PCM 2.0. How do I get it to recognize Dolby Digital 5.1 like it does with the Fire Stick as noted above?Is there a setting on the Oppo or the Denon I need to chang

Has anybody used the HDFury Arcana to successfully pair the Sonos arc with a Samsung TV with an Earc HDMI port, and a Direct TV receiver? Since it costs $299 I would rather not buy one if it isn’t going to fix the issue. I posted elsewhere (as have others) about my new 2023 model Samsung TV not recognizing or ‘handshaking’ with my Sonos arc. At the moment I’m using an optical input between the two, but I don’t think I’m getting Dolby Atmos or the best out of my Sonos surround system. 

Please can we get a schedule for night mode. Its such an easy thing to do. It only changes the phone app! Its been asked to be added for years. Yes we can do a work around. What a faff that is. This request has been asked for for so long. Are your software engineers asleep? 

Do you really need 2 of the same devices for surround sound and why is that. I have 7 speakers collected over the years and all are differnt models do I really need another to use as surround sound. I was hoping to connect a Sonos bean and Era 300 together.  ThanksH

Hi all,I and hoping to get some clarification on the set up of the Sonos sounds system in the living room as I am building a new house.the living room is around 10m by 7m with 3m height.there will be a TV on one of the walls. I am hoping that I could have a TV connected to Sonos amp via HDMI. Then a single Sonos Amp can be connected to 4 in ceiling speakers. It looks to me that as long as each speaker is at most 8 Ohms, it is ok.the purpose of sound system is to listen to music and watch some TV. I am not after some elaborate home theatre set up I am also hoping NOT to use any sound bar including ARC my questions are;I intend to use four Sonos in ceiling speakers , which I understand is 8ohm. Can someone confirm that it is, hence, ok to connect 4 such speakers to a single Sonos amp? In Sonos website, it looks like you can connect such speakers in parallel to the two channels. See this link .(https://support.sonos.com/en-au/article/connect-four-speakers-to-your-amp-or-connect-amp). It s

I have several Sonos products in the house.  I have wired 2 Amps...1 connected to 4 Sonance speakers inside and 1 connected to 4 Sonance speakers outside.  I have 3 other wired sound bars...2 Beams and 1 Arc.Only the Amps and each associated room appear on my Sonos app.  I was able to add the 3 soundbars, but they immediately “disappeared” from the app.  I’m not so worried with the soundbars being visible on the app...I only use them for use with the TV.  Although, I bought a Gen 3 Sub to pair with my Arc for the beginning of a surround sound in one room.  The app recognizes the Sub isn’t paired to anything, but the only option is to connect it to one of the 2 Amps, which I don’t want to do.Everything is wired, except the Sub.Since the Arc doesn’t appear on the app, I can’t connect it to the Sub.  Is this only an issue because the Arc isn’t available on the app?  Or is this a different issue?Update:  I read some other threads about the disappearing rooms.  So, I rebooted my App, and th

Hi there,I’m new here and I’m really hoping someone can help. I have a Sonos Ray which is working perfectly as a speaker over wifi but whenever I try to connect it to my TV it fails. My TV is a Panasonic LED TV, model TX-49FX555B.I’ve used two different Optical digital cables, including the one provided (with the little plastic covers taken off) and the app keeps telling me that no signal is detected. I use an Apple TV but I’m obviously connecting  directly into the TV (I’ve tried unplugging the Apple TV in case that was an issue) but the optical connection is just not working. Everything else is ok, the Ray recognises the remote (the light on the ray is working).Any advice would be greatly appreciated - I’ve been faffing around with it for ages!Thank you in advance, Tim. 

Hi everyone, Was wondering if anyone had similar issues?I bought refurbed Arc 2 months ago and it was perfect, was very impressed with the sound.Few days ago I noticed the volume level was lower and the sound especially bass was very tiny. That’s on all sources Tv, AirPlay, Apple Music etc. The Arc volume level is much lower now compared to other grouped speakers in the house. It sounds more like TV speakers than the Arc it used to. I am not sure if it happed after one of the updates. Tried to reset but even the sound when the Arc starts is much lower now and when I did last true play the test sounds were much lower as well. I also remember at the beginning the two side firing drivers used to produce quite a lot of bass but not anymore, it’s like they are just playing ambient sound now. Any thoughts? Thank you

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

I’m considering ditching my 5.1 surround sound system for Sonos (I love the system now, but HDMIs buried in the wall need replacing, necessitating serious construction to make things work). My TV is mounted above a fireplace, and is tilting down to compensate for the less-than-ideal mounting situation. If I put the Sonos Arc on the mantel below the TV, I there wouldn’t be a direct line of site to the ceiling (I’m guessing altering acoustics).  If I mount the Arc to the TV mount (so as to hide cables), the speaker would be angled down.Does anybody have this same situation?  Would acoustics be drastically affected? Also: when it comes to the surrounds: there isn’t any space behind the couch.  Currently my surrounds are mounted to the left and the right of the main-viewer’s seat on the couch (most of the promo images show the surrounds located behind the listeners…)

Is it possible to use the subwoofer output from a connect:amp as the “Sub” in a HT setup with the Beam?  I have my connect:amp connected to an active 3rd party sub but when I “add Sub” to the beam it isn't discovered. Thanks

Hi! I am having issues connecting my Sonos Amp (Black) to my Klipsch SW-311 10-Inch Subwoofer (or vice-versa). I currently have two Klipsch speakers and the Klipsch Subwoofer connected to the Sonos Amp. Both speakers play but I am getting no sound from the subwoofer. The subwoofer is connected to the sub port on the Sonos Amp and the LFE port on the sub. The sub plays when connected to my Yamaha system but doesn't play when connected to the Sonos Amp. Is my sub's connection wrong? Will a sub with a built-in amp not work with the Sonos Amp? What am I doing wrong? Help please... Jale01

Hi! The verizon fios remote cannot adjust the tv volume. It works OK on the app.

I just bought a Sonos Arc to replace the Playbar. My current set up is Arc, Sub, Sonos 1 & One SL as surround speakers. After switching over to the ARC I can't really tell a huge difference from the Playbar. It sounds good, but so did my Playbar. I've tried some Atmos movies through my 4k firestick. When playing  atmos movie my Sonos 2 app is telling me it's playing Atmos (movies through HBO Max). I changed a setting on my tv which allowed the Atmos designation to show up on my Sonos 2 app. The fire stick also is set for best sound available.  I’ve moved the ARC so it's about 4” below the tv and in front. It's about 5 feet from the ceiling (flat). ARC is about head level when sitting on couch which is about 8’ away or so. I tried true tuning. I've even played with the Highs setting for the Arc and never noticed anything by doing that.  Do I need to unpair my rear speakers and just do speaker and sub?  I’m not sure if im missing something here. Im disappointed that the sound quality

Bonjour j'ai dans la même grande pièce une barre de son beam 2 et une enceinte era 300 groupée avec celle ci. Comment éviter ou annuler le décalage audio de la télé qui provoque un écho des dialogues ? Y a t il un réglage précis à faire ? Merci pour vos réponses.