Arc+ sub+2 one

Original post:

Hello,

In my living room, I have an arc+sub+2 one for surround.

I realise that the sub no longer works (it is well connected to the living room system and coupled, in function..., it is well turned on, the app sees it but it does not work physically so it does not vibrate).

I thought it was broken and so I have it verse with my beam which is in another room and there, it works.

Can you help me because I'm drying?

In advance, thank you.

Nice day.

Response:

If you think your SUB is not working, and you’re normally watching something that isn’t in stereo, but at least Dolby Digital ( a 5.1 signal), you probably should call Sonos Support directly to discuss it. 

That being said, if the Arc is only receiving a stereo signal, there is likely something else going on, and this community may be able to help. One thing I would try is a power cycle of the TV, by unplugging it from the wall for two minutes. 

Apple Translate:

Si vous pensez que votre SUB ne fonctionne pas et que vous regardez normalement quelque chose qui n'est pas en stéréo, mais au moins Dolby Digital (un signal 5.1), vous devriez probablement appeler directement le support Sonos pour en discuter.

Cela dit, si l'Arc ne reçoit qu'un signal stéréo, il se passe probablement quelque chose d'autre, et cette communauté pourrait être en mesure d'aider. Une chose que j'essaierais, c'est un cycle d'alimentation du téléviseur, en le débranchant du mur pendant deux minutes.

The problem is the wifi not connected in the arc. Thank you for your help