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russellkelly
Contributor I
August 20, 2018

Volume on TV/Beam always resets to zero when TV turned off/on.

I have the new Beam, play1s and a sub working with the LG TV. All generally works well, but I have found recently that if I turn off the TV, or if it goes into sleep mode, that the volume is set to zero on the beam (surround sound system) and needs to be manually turned up again using the TV remote. I am actually using an Apple TV in the setup, but the Sonos beam is connected to the HDMI ARC port. Like I said all works well, except this little niggle.. Anyone else seen this? Any ideas Sonos support team? thanks
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    Ken_Griffiths
    Ken_Griffiths
    August 16, 2021

    Having the same issue. Beam connected via HDMI cable to a Samsung TV. Diagnostic number is 1696086. Please can you help?

    This is quite an old(ish) thread, but there are a number of suggestions in the posts here that appeared to fix the issue, albeit that was 3 months ago - have you perhaps tried the various fixes that are mentioned here?

    Mark1988
    Lyricist I
    August 16, 2021

    @Ken_Griffiths yes turning TV Autoplay seem to have fixed this issue. Manny thanks

      Bradschulman
      Lyricist II
      April 26, 2022

      I had same issue with my Arc and LG oled cx (connected via earc) every time I turned tv on arc volume was at zero. I fixed this issue as follows…..

       

      opened my Sonos app

      Select App Preferences

      Unchecked Hardware Volume Control

       

      Set volume with tv remote then turned tv off. Turned tv back on and volume on Arc

      was where I left it before. 

      I’ve read through many pages of posts (sonos website, Reddit, etc.) and this advice WORKED PERFECTLY to solve my issue whereby when I turn TV on and start YouTubeTV via Roku, the Sonos volume on the Playbar, Sun and play1 SL surround sound is ZERO or muted.  
       

      worked the next time I turned on my TV, as well as 1 day after!

       

      TY “TheTinMan”!!!

      Dawjod
      Lyricist I
      September 13, 2022

      Hi, I am having this same issue with a sonos sound bar and LG tv. Are there any solutions? **EDIT** scrap that, just read solution from The Tin Man and it’s worked! Thank you!

        Airgetlam
        Airgetlam
        September 13, 2022

        Two years ago, there was a post from a Sonos employee that suggested submitting a diagnostic, and calling in to Sonos. See the post from Paul A. above.

        Bruce
        Bobinnl
        Contributor I
        December 2, 2022

        Here's how I fixed mine:

        1 opened app

        2 select system

        3 select your device (beam in my case)

        4 turn on TV Autoplay

        Yes. Thanks for this, as it also worked for me. Since initial installation of the beam it has worked until we lost power on the Beam ( a cleaning even :-)). Maybe this power loss resets TV autoplay setting in the app.

        Anyway, thanks for posting this. 

        Robert

        Bob in the Netherlands
          mjoned0823
          Lyricist I
          March 22, 2023

          I had same issue with my Arc and LG oled cx (connected via earc) every time I turned tv on arc volume was at zero. I fixed this issue as follows…..

           

          opened my Sonos app

          Select App Preferences

          Unchecked Hardware Volume Control

           

          Set volume with tv remote then turned tv off. Turned tv back on and volume on Arc

          was where I left it before. 

          This worked for me thx

          danbeanfield
          Lyricist I
          August 29, 2023

          Also having this problem - New Sonos amp, Sony TV, HDMI Arc - whenever I turn the TV on the volume is set to zero.  I see this thread is old, but I’ve seen no actual resolution or solution to this problem….

          Clarification:  I checked “TV Autoplay” and now if I turn the TV off and on, the volume comes back which is great, however if I am playing around source through the Sonos, then come back later and turn the TV on, the volume is still zero. 

          Diederik Kok
          Lyricist I
          December 10, 2023

          Source: 

          I understand that the TheTinMan solution doesn’t work for Apple users since ‘Hardware Volume Control’ is not listed in the App Preferences.

          It is only possible for Android users.

          correct?

          Ken_Griffiths
          Ken_Griffiths
          December 10, 2023

          Source: 

          I understand that the TheTinMan solution doesn’t work for Apple users since ‘Hardware Volume Control’ is not listed in the App Preferences.

          It is only possible for Android users.

          correct?

          Apple devices only work to control volume now when playing audio through their own products. So it works if using Airplay to play to your Sonos devices, for example.

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