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russellkelly
Contributor I
August 20, 2018

Volume on TV/Beam always resets to zero when TV turned off/on.

I have the new Beam, play1s and a sub working with the LG TV. All generally works well, but I have found recently that if I turn off the TV, or if it goes into sleep mode, that the volume is set to zero on the beam (surround sound system) and needs to be manually turned up again using the TV remote. I am actually using an Apple TV in the setup, but the Sonos beam is connected to the HDMI ARC port. Like I said all works well, except this little niggle.. Anyone else seen this? Any ideas Sonos support team? thanks
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    TheTinMan
    Lyricist I
    October 27, 2020

    I had same issue with my Arc and LG oled cx (connected via earc) every time I turned tv on arc volume was at zero. I fixed this issue as follows…..

     

    opened my Sonos app

    Select App Preferences

    Unchecked Hardware Volume Control

     

    Set volume with tv remote then turned tv off. Turned tv back on and volume on Arc

    was where I left it before. 

      Cronchy
      Trending Lyricist I
      October 28, 2020

      I had same issue with my Arc and LG oled cx (connected via earc) every time I turned tv on arc volume was at zero. I fixed this issue as follows…..

       

      opened my Sonos app

      Select App Preferences

      Unchecked Hardware Volume Control

       

      Set volume with tv remote then turned tv off. Turned tv back on and volume on Arc

      was where I left it before. 

      I think this has solved my same problem!

       

        Clem81
        Lyricist I
        November 23, 2020

        Here's how I fixed mine:

        1 opened app

        2 select system

        3 select your device (beam in my case)

        4 turn on TV Autoplay

          Jimmy C
          Prominent Collaborator II
          March 12, 2021

          I had same issue with my Arc and LG oled cx (connected via earc) every time I turned tv on arc volume was at zero. I fixed this issue as follows…..

           

          opened my Sonos app

          Select App Preferences

          Unchecked Hardware Volume Control

           

          Set volume with tv remote then turned tv off. Turned tv back on and volume on Arc

          was where I left it before. 


          This seems to have done the trick for me as well. Thanks TTM.

          I am using a Sony X800M2 blu-ray player, Sony A8H and Sonos Arc connected to my tv via e-arc.

          HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
          Jimmy C
          Prominent Collaborator II
          March 13, 2021

          I had same issue with my Arc and LG oled cx (connected via earc) every time I turned tv on arc volume was at zero. I fixed this issue as follows…..

           

          opened my Sonos app

          Select App Preferences

          Unchecked Hardware Volume Control

           

          Set volume with tv remote then turned tv off. Turned tv back on and volume on Arc

          was where I left it before. 


          This seems to have done the trick for me as well. Thanks TTM.

          I am using a Sony X800M2 blu-ray player, Sony A8H and Sonos Arc connected to my tv via e-arc.

           

          After further testing, it fixed the zero volume level when I switch between sources.  But the volume will still revert to zero when I restart a blu-ray that has been paused for several minutes.

          HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
          Jimmy C
          Prominent Collaborator II
          March 21, 2021

          Here's how I fixed mine:

          1 opened app

          2 select system

          3 select your device (beam in my case)

          4 turn on TV Autoplay


          My Arc volume kept reverting back to zero even though Autoplay had already been enabled.  I disabled it, re-enabled it, and now it seems to have solved the issue.

          HT: Arc + Era 300s + Subs (G3/G2) + Sony A80L + Sony UBP-X800M2
          Grim reaper
          Lyricist I
          April 16, 2021

          Go into sonos app and reset the volume limit once you do that turn tv off and then on and you should have sound. It worked for me.

          Zannerx
          Lyricist I
          May 14, 2021

          I had this exact problem on both an Arc and a Beam connected to Sony TVs. I was using Ethernet for both of them when I was having this problem. Removed Ethernet and resumed using WiFi for both of them - problem went away. Mind blown.

          Zannerx
          Lyricist I
          May 15, 2021

          I lied this didn’t solve the issue

          Mark1988
          Lyricist I
          August 16, 2021

          Having the same issue. Beam connected via HDMI cable to a Samsung TV. Diagnostic number is 1696086. Please can you help?

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