Home theater

Hi. Started to get a crackling sound on loud scenes on my Sonos ARC, which is a few months old.Happened a lot today when watching ‘Journey 2 The Mysterious Island’ on Netflix TV app. Dolby Digital PlusSubmitted a diagnostic whilst it was happening - number 835660432Look forward to your help

I am messing around with my new Beam and decided to try them with a pair of Play3s that I have in my Kitchen.  I added them as surrounds, and set the music playback to “Full”.  It seems like they are both pushing out the same mono signal.  Is this by design or can I make them play in stereo without uncoupling them from the Beam and setting them up as a pair?Thanks people.

The beam is installed and wired to the TV (ARC). But it still says that the ARC-connection still is not set up properly….. I already use the beam to play Spotify from my iPhone but now I want to add the TV.

Hi everyone,  I've recently added two ones to create a suround sound for my television (I already had a beam and sub). First week it's been fine and then last night I settled down to watch The Mandalorian and to my horror only the beam was working. I have tried connecting all my speakers through an ethernet, I get the system working and as soon as I unplug, the other speakers disconnect. This is what I see.  Any suggestions would be welcome!  Thanks  

Hi, I have just purchased and set up a new Sonos Beam to my Samsung smart TV. I have linked the Samsung remote to the Beam and this seems to be working OK. I have also linked my two separate Sonos Ones to the Beam as surround speakers and they are also working OK, but only with the Sonos app.However, the Samsung remote (BN59-01315B) only seems to work with the Beam and has no effect on the One’s at all which stay the same volume, irrespective of whether I increase or decrease the Beam volume?I appreciate the Ones are primarily for a ‘surround’ effect but this means I that either I can’t hear them at all (when the Beam volume is increased), or they remain on when when the Beam volume is muted or turned down.Is there any way to resolve this, either via the Sonos app or via reconfiguring the Samsung remote.Any help much appreciated. Thanks.

Hi! Help! I am starting to loose my mind here.For approx. the last year, I have had the same problem with my surround setup. Every time I try to add the 2 play:1's, it says there were a problem adding the surround speakers, and I need to check my internet connection, and that the products are turned on.But after this message, it seems in the app like it has been paired. But there isn't coming any sound from the rear speakers at all. When I disconnect the rear speakers from the surround setup, they both play music just fine. I have tried this a bunch of times, and it seems to work once in a while, but then the rear speakers stop playing after some weeks.  My setup is the Beam with 2 play:1. My router is in the same room, and the brand is "Tecnicolor".The diagnostic number I created is 1266293371. I hope you can help 😊

Hi,  just picked up a new Arc SL.  I already control my TV and do all my streaming via Amazon Fire TV cube, so didn’t see the need for built in voice assistant.  I got the Arc set up and it works well when I am streaming video via my Fire Cube from Netflix/ Disney/ Hulu.  However, when I try to stream music via my Fire Cube, there is suddenly no sound from the Arc.  I was under the impression that the Sonos Arc would play anything that was was input over the HDMI arc connection (I.e. if it’s on my TV and outputting via HDMI arc, it should be playing on the Sonos). Is this correct, or is the Sonos arc actively determining which input material it will play (I.e. it will play sound for streaming video, but will deny sound from streaming audio).I understand I can play Amazon music via the Sonos app, but want to understand why the Amazon Music which is on my TV is not playing over the Sonos. 

I don’t know when it started to happen but I only started realizing 1-2 months ago that the playbase’s sound is lower than my Samsung TV speaker at max volume by 1 or 2 clicks(using clicks as measurement. Each clicks represents you tapping the volume up or down on the playbase physically). I don’t think my TV is supposed to be louder than my playbase at max volume… can someone please tell me what I should do? I tried AirPlay on my phone too see if it was the TV’s fault and the playbase produced the same level of volume as when I test it through the TV… I am not sure

I have playbar sub and two Sonos one’s. my question is can I add two more Sonos one’s to my setup, and will they be surround or main speakers….

I recently purchased the Sonos Playbar at the Costco Store. I have a question when I click the remote “off” to turn the TV off will it also turn off the Soundbar.

Greetings,Does anyone know if it’s possible to set up a 4.1 system *wirelessly* with a Sonos Connect and a Sonos Amp? To clarify: The Connect would be wired (through a separate amp) to my tower speakers, sub, and TV. The Sonos Amp would be wired to my surrounds only (i.e., not wired to TV). Can the Connect and Amp coordinate surround sound for TV wirelessly in this way? Would be grateful for any guidance.Many thanks,a sonos newbie

Is it possible to setup Beam with Denon receiver wirelessly or bluetooth ?I am looking for options to avoid HDMI connection since the receiver is in different room and I trying to avoid wires running around the hometheater setup.

Do you have a delay?if so how would you resolve the issue?

Hello folks. Just bought and set up my first Sonos (Beam). On my LG tv when I increase or lower the volume all I see is a + or - sign. Can this be changed to numbers or a bar? Thanks

Hello. I have the ARC soundbar and would like to connect it to my Firestick 4K so i can use the remote with my Firestick 4K. Can anyone advise? Thank you!

Hi there  I recently bought a beam and have set it up with my Samsung tv (5 years old). Initially I could get Dolby sound from the tv apps (Netflix, prime etc) but not with sky TVi found a thread on here that recommended a hdmi splitter and doing the following, which I have done.“- HDMI from Sky Q to the "in" port on the splitter- HDMI from "Out" port on the splitter to TV (HDMI ARC)- Optical from Beam into Splitter- Splitter set to "pass" and arc "on"- Sky box set to output Dolby Digital “ initially this didn’t work but if I chose arc ‘off’ on the splitter then sky tv plays in perfect Dolby but I now get no sound from the tv apps. if I switch from sky to say Amazon prime, the audio from sky continues to play any tips on getting it to work on both sky and my tv apps? thanks Im advance  

A couple weeks ago, I installed a new Beam on my mom’s Vizio V505-G9 TV.  Worked great.  Then about 3 days ago, it started acting weird.  At a certain point, the TV screen goes black and audio cuts out for a few seconds.  The video comes back, along with TV audio after a few seconds, then the Beam kicks back in and all is well.  Until about 60-90 seconds later, when the process repeats itself.I’ve replaced HDMI cables, verified that it’s not her Xfinity service (happen while using Roku as well), and disconnected the Beam.  The TV has no issues without the Beam connected.  I’ve powered off everything and back on, which makes it happy for 10-15 minutes, but then the problem resumes.Has anyone else encountered problems where the video gets interrupted as well as sound?  It seemed to me like there was an overload or something on the outputs and it was causing a reset of some kind.

I had the arc first and loved it.  I added the base and the sound is terrible.  Its like the arc itself is doing too much bass too.  No more mid range or highs!  There was a show with song intro with horns and singing (his dark materials) and now i can barely hear the horns and it doesnt sound as good.  Anyone else?  I tried playing with the eq settings, loudness, re tuning.  Should I just return the sub?

This is a popular topic - Connecting Bluetooth Headphones to a SmartTV that is connected to a SONOS Soundbar using HDMI-CEC (Beam, ARC, PlayBar ...).  I have Sony WH-1000XM3 headphones. What works for me is to connect the TV (Samsung SmartTV) to a Bluetooth transmitter using an optical cable.  The analog output (audio jack) from the Samsung TV is not active when the TV is connected to the Beam over HDMI-CEC, however, there is a signal on the optical interface.  This configuration supports simultaneous audio over the headphones and soundbar.  You will need a Bluetooth transmitter that supports an optical input.  After turning on the headphones and successfully pairing with the Bluetooth transmitter, I double tap the right headphone (Sony’s touch sensor control) to “play” the TV’s audio over the Bluetooth transmitter.

Hi, I just bought an Arc, sub gen 3 and two one SL’s for 5.1 surround sound set up with a Samsung 75" Class TU7000 Crystal UHD 4K Smart TV (2020). I cannot get Dolby Atmos to work / show up on the app… atmos is enabled in TV settings, I have the HDMI plugged into eARC and have tried multiple Dolby atmos content on Disney+ and Amazon Prime.Searched the community extensively and can’t seem to find a solution :( please help! 

a greeting to all I wanted to buy the arc soundbar and connect it to my 48 inch tv unfortunately I have no space under the TV but I have a shelf just 10 cm above the TV. there are listening problems leaving it on otherwise as an option I could place it behind the TV but weigh it worse for the sound let me know thanks

Hi,My Sonos Arc keeps cutting out when connected to the TV.  I have checked previous posts and made the necessary checks and adjustments.My diagnostic confirmation number is: 1335738117.Can you please help as this is really disappointing. Regards, Roy

There is no perceptible difference to the sound after adding Sub gen3. I have Beam with 2 One SLs as surrounds. Kneeling in front of sub I can hear very very faint sound. I have set up with true play.how do I set up the system please?

Hello, finally got the hdfury arcana for eArc problem now I'm getting Atmos and very happy with it. However when I play Xbox I'm getting about a half a second delay. Hdfury is connected to my Apple TV 4k so I'm not sure what to do here. Samsung QN65Q7FAM is the tv. And is on Game mode.

I have had Sonos in my home for years with only minor issues.  Over those years I’ve learned how to recognize and remedy the usual network problems that can pop up with Sonos.  For maybe the past 2-3 years,  since I got my new router,  I have all 9 boxes on static IPs and the system has been absolutely rock solid.  Root zone is wired to the router. All others are on Sonosnet.I bought a Beam.  It arrived Sunday and I am now in Sonos hell.  I added it with zero issues. It grabbed an IP address and I reserved that in the router like all the other Sonos devices. I converted my stereo pair of Play 3s to surrounds. Now it appears I have an issue. My app (S1 on iOS) takes anywhere from 10 seconds to up to a minute to display my devices, sometimes displaying just the root zone. I’m also getting other wacky behavior - streams dropping out, zones not responding to volume adjustments, zones continuing to play after I mute them.  I’ve killed power to all Sonos boxes,  rebooted the router, added th