Get help and assistance with your Sonos system

I would like to use two non-Sonos speakers for my rear surround. Please recommend me suitable products to be used for rear speakers,compatible with my Sonos arc.

I purchased the Sonos Era 300 for Dolby Atmos and Spatial Audio with Apple Music — a flagship feature marketed prominently by Sonos. After 8-9+ months, this functionality is still broken: tracks play in Atmos for a few songs, then degrade to stereo with no fix in sight. Sonos support confirmed this is a known issue, but there’s been zero communication, acknowledgement, or roadmap update. This needs urgent attention from engineering leadership — not Tier 1 support loops. So frustrating not to be able to use these speakers for their MAIN SELLING POINT, and no communication or action apparent from Sonos despite acknowledging it’s a known issue

I was finally able to get my Sonos One onto the network with my new router, after calling Sonos Support.I have added Amazon Music and SiriusXM as Content Services. When I ask Alexa to play Channel 31 on SiriusXM, Alexa says “playing Channel 31 on SiriusXM,” but doesn’t play anything. Similarly it tells me playing (selection name) on Amazon music, and plays nothing. If I use the Sonos app to select a song from Sirius or Amazon, the speaker Does play it.Also when waking Alexa, the Sonos One does not chime, the white light just flashes, which is unusual. How to fix these glitches?

I have two Play:1 speakers that generally work well and play across the various services I have. However, one of them won’t allow me to play a specific radio station via TuneIn (nor Sonos Radio) -- WPFW, a public station in Washington, D.C.Speaker details:A:  Play:1 Version: 17.1.1 (build 85066270) Hardware Version: 1.20.1.6-1.2 Series ID: A200 B: Play:1 Version: 17.1.1 (build 85066270) Hardware Version: 1.8.3.7-1.0 Series ID: A101 If I try to start listening to WPFW on Speaker A, it looks like it’s initiating but then just returns to Stop.  If I start it on Speaker B, it works fine.  If I start it on B then group it with A, both play it. If I then upgroup B, it will stop on A.  In short, the only way to listen to it on A is to have it grouped.I don’t seem to have this issue with any other radio station, although I guess it’s definitely possible given the number. Anyone h

I have a Sonos One and recently upgraded to a TP-Link_278 router. When I tap Update network in the Sonos app, it says Update the network settings for your products so they can connect to you wifi. Result is “unable to update these products, to add to network factory reset them. Tap continue and it says Unable to update, factory reset. I do that and get the green flashing light that the instructions call for, but when I then tap the Update network setting I get the same result (Unable to update). 

Hi there,Our Amazon Firestick is controlling the Sonos Beam2 Soundbar and TV which is great but we cannot see the physical volume number when we adjust the volume.ie, cannot see a number such as 10, 11, 12 etc. line we do with our other TV’s with soundbars and Firestick connected. I feel like we have tried everything with no luck.Anyone else have this issue?

Every time I need to switch by arc (wired via ethernet)  and wireless connection to twp Play 3s from Music to the audio from a projector / appletv I have so many problems. Usually have to unplug all cables and power and reset.  any ideas?  I am running the earc signal through a Cable Matters extractor with earc.  

Is it already on the list of future enhancements to allow the «volume limit» setting to be changed through the api? This is something I would really like to see….. 😀

So, another one of my ROAM dies. Not the first Orange light I have had - gratefully replaced by Richer Sounds under extended guarantee. This one is not so lucky - it will be consigned to the recycling centre small electronics bin.My advice, for computers/desks: BUY WIRED! I’m fed up replacing these when used as a stereo pair. They dont last the test of time. Simple as that.

I’ve just finished work on a new house and could use some advice on placing speakers. I’ve got an Arc Ultra for video, and that’s more than adequate for our TV needs, so I don’t need to connect anything more to it. But for music, I want more – both for casual listening throughout the combined kitchen, dining room and living room, and for somewhat more focused listening (or at least the best and loudest sound) in the kitchen itself.  My working assumption has been six Era 100s mounted high on the walls, plus a sub, as shown below.  But is this optimal? Should I be going in a different direction? Thank you! 

I have just returned to Sonos after a few years of no Sonos gear. I got 3 era 100s.  I remember that when running trueplay the tones were quite loud. But when tuning the era 100s the tones were quite quiet. I’ve done some playing around and I’ve realised that trueplay sets the volume of the tones to whatever volume the speaker was set to prior to activating trueplay. This is advanced trueplay with iPhone.  I am not altering the volume once trueplay starts. I thought trueplay defaults to a preset volume? Just in case someone asked here is a diagnostic ********* any ideas?  Moderator Note: Diagnostic recorded and removed. Modified in accordance with the Community Code of Conduct. 

I had a very strange Sonos problem today, but it now seems to be fixed. Today I received an Era 100, which I was adding to a system consisting of four older Sonos speakers in different room. I installed the Era 100 and it was able to play from streaming sources but could not play material from my music library, which is contained on a USB memory stick plugged into my router.Interestingly, I could get the Era 100 to play material from the music library by grouping it with any of the other speakers in the system if I initiated the playback from the other speaker. I called Sonos about the problem and spent a long time on the phone with a technician. He ultimately escalated the issue to Level 2 Support. The Level 2 technician revealed that the problem has been around since November 2024 and affects not only the Era 100 but also the Era 300 and some other recent speakers. The original technician stated that there was a potential solution that he could implement by remotel

In my entertainment room for music listening only, I have across the length of the large room:One end - 1 x Era 300 + Sub miniOpposite end - 2x Era 300s + Sub Gen 3I used to have the 2 eras paired in stereo with the Sub Gen 3, but recently I’ve been playing around with the system.i unpaired all to run as individual units, then paired the sub mini with the one era 300 and on the other side I paired one era 300 with the Sub Gen 3.so technically I have 3 rooms grouped:era 300 + sub miniera 300 + sub Gen 3era 300NB. I have not run trueplay as yet.i noticed when playing the group, the Sub Gen 3 bass cuts out, but not the sub mini. If I turn the sub mini off, the sub Gen 3 kicks in in play.any idea why this happens?Thanks,V

My Sonos is saying Not Connected.  Support told me to factory reset, but I have a huge number of playlists.  I just can’t lose them. I restarted wi-fi, but no luck. What will happen if I connect the speaker to my router with an Ethernet cord?

My son bar has been paired with my sub outwith the sonos app for two years. Now it does not work.Why does sonos punish the older systems. I had binned my sonos threes and ones as they were too difficult to use. The sub and the sound bar worked but now nothing on the sub. Two years without the sonos app now I'm punished by sonos agsin for not purchasing new equipment. A sad sad company

Sonos will be working fine and then the app can’t find my speakers and prompts me to update my network. Which means I need to re-add my Sonos products. I set it up and a day or two later, same thing. It’s getting really time consuming and frustrating. Any suggestions?

I’ve connected Symfomisk satellite speakers to my Arc and the app shows them connected, but no sound is coming out. I’ve turned music onto full in the surround audio setting but still get nothing from the satellites.  I’ve removed them and reinstalled, this did do a software check/update, but not fixed.  things I’ve checked are the WiFi network and strength. Speakers are in the same room. White status lights are on the satellites. i did previously have the satellites connected to a Beam in the same room and they worked great!  help!!

Hi can anyone help I’m struggling to connect my Sonos play 5 to my new router (wireless) . I can connect through Ethernet but than can’t move my speaker around the house ? Many thanks 

Setup & EquipmentSonos Beam Gen 1 (main speaker) Sonos Sub Gen 3 2x Sonos One (surround speakers) Router: Zyxel AX7501-B1 (Firmware: V5.17(ABWW.7)F0) Network: Fiber optic internet, 2.4GHz and 5GHz WiFi enabled, DHCP enabled, no guest WiFiThe ProblemAfter switching internet providers and getting a new router, my Sonos Sub will not produce any sound/bass when it's connected to the router via Ethernet cable, even though this connection is necessary for my surround speakers to work properly.System Info:Sonos OS: S2, Build 80.23.9-release+20250617.f568353 Sub LED: Steady white (normal operation indicator) Ethernet cable: ~1 meter standard cable (came with router)Current SituationRouter connections showing:Sub: Connected via LA

Hi everyone,I’m interested to set up a basic wireless speaker system in a small apartment—mainly for podcasts. I’ve heard about Sonos and I’m curious what a good starting setup might look like for a smaller space.Would one or two speakers be enough to get a rich sound? Are there specific models that work better in tight rooms or near walls? I’m also wondering how well they integrate with streaming apps and voice assistants.Would love to hear your recommendations or lessons learned from your own setups!Thanks!

Hi Team,I am facing random connection drop issues between Sonos app on iPhone and the speaker system. Here is the situation. Everything was working as expected for the past three years but since almost a week, Sonos app on my iPhone dies with the error - No Sonos system found. Opening play.sonos.com on a computer also shows the same error. Randomly after closing the app and relaunching it for a few times, the system shows up again. But it is mostly hit and try.Have been using Sonos Arc + Siub Gen 3 + Sonos Roam for the past 3+ years without any issue. Nothing has changed in terms of SSID, router, placement of the system etc. Sonos Arc, Sonos Sub Gen 3, Sonos Roam are all connected to the router (wirelessly), and the internet is working. All systems are up and running as expected. All Sonos devices are working as expected.  The iPhone with Sonos app (and computer with play.sonos.com open) is on the same network as the So

Hello everyone,I've been experiencing an error on my system for a few weeks now. The error is called error 1.066. I don't know how to fix it. 

Trying to create a Sonos account fails saying check Internet connection 

i have a bat cave or den and have two fives  and a mini sub ....can u  add a sonos beam or ray by using the sonons 5 as tweeters...giving me two sonos 5s as tweeters a mini sub and a mini sub all integrated and not grouped is this possible 

I just got 3 era 100 speakers. Returning to Sonos after a few years away. I remember trueplay tones being quite loud on previous speakers.  But on the era 100s it’s pretty quiet. Then I noticed that whatever I set the volume to on the speakers before trueplay is what the tones would play at. That’s not normal right? I’m not touching the volume after initiating the trueplay process. It’s not same for both quick and advanced trueplay, quick is louder.   what is the volume setting equivalent for trueplay so that I can be sure it runs at the correct volume?  thanks