One-week-old Sonos Arc Ultra makes a noticeable popping sound when navigating in/out of content. It’s not the loud pop reported earlier this year, but still audible and annoying. Factory reset twice with no change. Happens with all content types (stereo, 5.1, Atmos, YouTube, Netflix, etc.).
Setup: Apple TV 4K, LG C1, bitstream input, passthrough output, eARC, Sonos HDMI cable. No speech enhancement enabled.
What are my options/next steps?
Example captured on video:
Could this be a setting on your TV or the Apple TV?
I’m having the exact same issue (although your pop sounds louder than mine) and using the exact same setup as you (Apple TV 4K, LG C1, same setup, but have actually tried this with like, 8 different HDMI cords at this point, just to prove I wasn’t crazy!).
I’m about to call Sonos support since their chat wasn’t able to rectify it; about ready to bring it back to the store and swap for a new one. Only other thing I can think of is this is an LG C1 issue, because I had none of these issues when I had the original Arc.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.