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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28946 Topics
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alarae17Contributor I
posted in Speakers
Error 1101 Sonos One SL and Sonos Roam Correlated and FIXED

I have spent hours, tried EVERYTHING suggested to fix the 1101, 1000, and 30 error codes when adding a new Sonos One SL speaker to my system. I have tried the solutions repeatedly, and nothing worked …. UNTIL - i went to my router settings; i checked the list of devices on my wi-fi and found the problem - the Sonos Roam that i had added months before was stuck on the list as a ‘paused’ device on a 2.4ghz frequency. I set it up using 5ghz and it worked fine; the problem was when i tried to add a new speaker (One SL) it would not update no matter what i did i could not register it - until i unpaused this old install remnant roam device that i didnt even know was listed on my network (all were unplugged, this was still there). When i unpaused the phantom device on my network and tried to register the new device for the millionth time again, it worked! I had powered on just the roam and one sl, all other speakers were unplugged; i had rebooted the network; i had unpaused the non-existant d

311
Corry P
1 month ago
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MarkArpeContributor I
asked in Home theater
tv sound level

I use a Sonos Beam and notice significant differences in volume when switching between channels. Is there a way to set a general output level to avoid these variations?

362
Corry P
1 month ago
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AraliyaContributor I
posted in Controllers and Music services
Changer de réseau wifi sur Connect Amp 1

Bonjour,Je souhaite changer le réseau wifi sur mes 2 amplis Connect Amp 1.Sur l'appli, le nouveau réseau apparait, mais on me propose uniquement de l'effacer, pas de s'y connecter à la place du réseau actuel que je souhaite changer. Merci de votre aide

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A
1 month ago
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PatrickLouisContributor I
asked in Speakers
dédommagement

BonjourJe suis passé de sonos S1 à S2   Les Sonos 5 ne fonctionnent plus   vous avez prévu un dédommagement   merci de me préciser les modalités Moderator Edit: Google Translate- Good morningI went from sonos S1 to S2   Sonos 5 no longer work   you have provided compensation   please tell me the terms

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Corry P
1 month ago
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givemepizzaContributor I
asked in Controllers and Music services
Hearing ADS with Pandora Premium

In my restaurant we have Sonos Era 100 speakers set up. We pay for premium Pandora and somehow still get ads after every couple songs. Its extremely irritating. How can I fix this? We have reinstalled Pandora multiple times and reconnected it to the premium account. No idea what to do next. 

302
Corry P
1 month ago
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AtlaskgTrending Lyricist I
asked in Controllers and Music services
Will Playlists Ever Work Properly Again?

I’m really frustrated with the ongoing issues with playlists on Sonos. They started "working" for a brief period, but now it’s back to constant problems.Sometimes the playlists just don’t appear in the app at all. Other times, only two playlists show up, and the rest are completely missing. I can’t even add any new music to my playlists, which is beyond annoying.To make things worse, the playlists seem to be fine on the Windows app, so it’s clearly an issue with the mobile app.I’ve had to deal with so many bugs and glitches over the past few months, and it’s getting really frustrating. Is there any chance this will be fixed properly, or are we stuck with this unreliable service?Anyone else having these problems? It would be good to know if Sonos is even working on a solution, or if we’re just left hanging.Thanks in advance for any help or updates!

912
Corry P
1 month ago
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CscoContributor I
posted in Controllers and Music services
Sonos app Android has a mind of it's own.

Some days I can't access my music library.  It's on a Synology 8 bay storage array. Other days I can't access one or both of my connects.  Then I'll try to use my play 5 and it doesn't show up.  Today I can't control the volume or eq of either one of my connects. Yet othe times the whole system is working flawlessly.  Using version s2 80.12.02.  Since the new app came out there's been nothing but problems. Lots of folks here are also complaining about the same and other issues.  Can we go back until you guys figure it out or is there a fix coming soon?  I'm really ready to build a system using another product. 

301
Stanley_4
1 month ago
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windycitycyContributor I
asked in Home theater
Arc Ultra Bass with Sub(s) is NOT good

Bass with Arc Ultra, ERA300, and any combination of Sub3 and Sub 4 is very poor.  Originally, I hooked up the Ultra and ERA300s in the exact locations of my previous Beam2 and Ones with only the Sub3 (exact location as well).  I ran True Play with an iPhone and ran some tests.  The bass wasn’t good.  I then ran the basic True Play with a Samsung Android phone and the bass was still not good.  So I ordered the Sub4 and now have both Sub3 and Sub4 in the system.  The bass does NOT seem any better with 2 subs.  In fact I could probably remove 1 or both and get similar results.Looking for suggestions on what to do.  Turning True Play off doesn’t really seem to help all that much either. Not sure if something maybe got cached from the prior True Play attempts.

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W
1 month ago
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GoodmdContributor I
asked in Speakers
sonos play 1 connectivity

Hi - I have two pairs of speakers…Sonos Play 1…and a pair of Sonos One. I am having a problem getting sound out of the Play 1 even though I have added it properly. I can only get music out of the pair of Sonos One speakers. Even if I tick the box to play from the Sonos Play, nothing comes out. The light on the Sonos Play is solid white. can anyone help? 

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G
1 month ago
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Ying-Jie.LeeContributor I
asked in Controllers and Music services
Sonos App, No option to setup new system on windows desktop app

Hi, I have Sonos SL one speaker and downloaded the Sonos windows desktop app but not getting an option to setup new system as only getting pop up with two options. Connect to existing system  Learn how to setup which takes me to online sonos website to download app again.  

571
Ken_Griffiths
1 month ago
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Co1961Contributor II
asked in Speakers
Speaker stops playing intermittently

I have a pair of 2012 S5s and one will drop offline for 30 seconds or so. Any ideas about this? Thanks 

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C
1 month ago
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MUFC_DOWNUNDERTrending Lyricist I
posted in Home theater
Pair existing amp rears to new arc

I originally had a Sonos amp connected to my TVs eARC, and then the amp was wired into two ceiling speakers….. that setup all worked fine.But now I have the Sonos arc, What I did was plug the arc into the TV eARC (The HDMI connection previously used by the amp), and left the amp just powered on with the speaker connections only.However, ever since I was able to get the arc going, I’ve lost all connection and control to the amp and subsequently the speakers which I want to use as rears. I’ve tried disconnecting and resetting, but still no luck.Any advice to fix would be very much appreciated?

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M
1 month ago
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rstovalljrContributor I
asked in Home theater
Arc Home Theater Unusable

I've spent over 8 hours trying to get my sub and one's reconnected to my Arc. I have an Arc, Sub, and two One's which ALL worked previously until I changed my network. I'm able to find the devices and add them to the Arc. I get a confirmation in the app that they've been added but then they all immediately show as offline within the app immediately after. I've confirmed that they're not playing so it's not just a visualization probpem. I've tried adding a new system, both Android and IOS apps, different wifi networks, and have also plugged the Arc directly into my router. I've factory reset each item multiple times and I have the same issue every time. I'm able to play music directly to the devices, but once I bond them to the Arc they're bricks. I don't know what else I can try here. I've about had it with Sonos. My last purchase, a Roam, completely died on me, and now thousands of dollars of home entertainment equipment is essentially useless. 

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J
1 month ago
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JbylundContributor I
posted in Home theater
surround sound

Just purchased three arc sound bar with sub. Also 2 era 300's. Sounds great. I went through each speaker setup which was quite easy. The era 300's are only putting out background sounds. I was hoping because our room is quite large that they would help in hearing the words/voices of the movie. Did I configure them wrong? I did have each one run the "tuning". Any help would be great. Thanks

485
MoPac
1 month ago
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AburwallContributor I
posted in Home theater
Inputs when using surrounds

This topic falls somewhere between a conversation and a question. When there is need for a multi-solution sound system with limited funds Sonos might not be the optimal choice, but with what I assume to be simple means it could be a better choice. Speaking from personal experience: I’ve previously bought 2 Era 100s and use them as TV-speakers awaiting an upgrade on the Arc to later use them as surrounds. Meanwhile I own a turntable which I’m looking to hook up to the same system (disclaimer; I am well aware that it’s sub-optimal and that there are better ways to enjoy your vinyls, though for the sake of convinience, this would be my personal preference).It is common knowledge that when the era 100s, or 300s for that matter, loses its capability to use the line-in function when used as surround speakers. Something to do with optimizing their primary use as surround speakers. However, browsing the web there seems to be a fair few who would like a function to easily switch between surroun

858
Airgetlam
1 month ago
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ganesbContributor I
posted in Portable speakers
Battery Percentage in the Sonos App

Hello. It looks like the Sonos App for iOS has lost its capability to provide the numerical battery percentage information. I am on the latest version (version 80.11.51). I see the percentages on the Sonos App for Android. Therefore this problem seems to be unique to the iOS app. The percentages used to be displayed even couple of weeks back, so it seems to be a bug added to the code in the latest iteration. I guess it keeps the developers busy :) Anyone else seen this issue? If yes, is there a fix in work?

18715
MoPac
1 month ago
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ProggerContributor I
posted in Speakers
Sonos S5

I have the Sonos S5. It is utterly useless as a speaker or streaming device. But, I still would like to use it and heard it can be daisy chained with a Sonos product that still has the ability to stream, etc.. What are the Sonos products that I can purchase which then could be use and enable my S5 to work? Thanks in advance.

373
controlav
1 month ago
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nolds34Contributor II
asked in Home theater
Sonos Playbar volume control with Samsumg Frame Remote

Hi - I recently upgraded my TV to Samsung Frame. I have a playbar connected via optical with two surrounds. Sound coming out of speakers but unable to control volume with Samsung remote. I have followed direction within community  I setup TV output to Sonos. When toggling volume, TV will display “Sonos (optical) “ but volume won’t adjust This doesn’t work as ‘use with home theater’ is not an option via apphttps://support.sonos.com/en-us/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers Any thoughts/suggestions?

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1 month ago
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Paul.RContributor I
asked in Speakers
internet connection was lost

I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?

513
Airgetlam
1 month ago
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Music HouseContributor I
posted in Controllers and Music services
New Sonos App Messages

Anyone know how to remedy the “No Products Found” and/or “There are no connected products” messages?  They show up for a few seconds and then clear out.  But after my phone goes to sleep they show up again when I access the app.  There’ no interruption in music but it’s annoying.  The app just isn’t stable.Thanks  

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M
1 month ago
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NicB74Contributor I
posted in Controllers and Music services
Apple Music not an option when trying to add it as a service on my app

Hi, I’m in the UK and have recently joined Apple Music. I’ve tried to add it as a service to my Sonos app but comes up ‘no results for Apple Music’ any ideas? 

375
N
1 month ago
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Esje2424Contributor I
asked in Speakers
Connection play 1 to wifi network problem

I tried to reconnect my play 1 to the wifi network. Router fritz box7583 LD. Nothing changed at the network. Just suddenly Sonos app don't work. I deleted all the other connections like  in my Google home. Restart router. I did everything. The play is recognized by the Sonos app but cannot find de play 1 in my network. Anybody a solution or similar problem? Checked also my router, seems okay, but can also not add Sonos to my router. 

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Mr. T
1 month ago
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JMartContributor I
posted in Controllers and Music services
System Sometimes Detected

I have a network where there is a wireless router in my house, and then a backyard office on the same network, hard wired between the house and office, and then a wireless access point in the office. a number of weeks ago my Sonos system stopped detecting my Sonos system in the entire house and office when in my living room. At the same time, when in the office I could see the whole sypstem except my Living Room (Beam Gen 1, One SL’s, Sub Gen 2).  There have been no changes in my router settings and I do have the latest version of the app.I tried re-adding my Living Room, but soft reboots weren’t doing anything. I tried connecting my Beam via Ethernet, and that  didn’t do anything.i tried a hard reboot with my beam and it was added, but it still could not detect any other devices or rooms, even when trying to add other devices in my living room. I then went to the backyard office and I could see the entire system except the Living Room Beam I just added. When going back to the house, i

211
buzz
1 month ago
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SpeckyContributor I
asked in Portable speakers
Sonos Roam won’t connect with other speakers

Same as problem previously closed, neither of my 2 Roams will connect with other speakers, though I can connect them to SONOS alone.  My app is apparently up to date.  Any ideas please ?

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N
1 month ago
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Jorgen NielsenContributor I
asked in Controllers and Music services
Is Sonos stopped working?

Problems running Sonos for Android for almost a year. Need to logout/login, reboot etc. to get it working. Now it has stopped executing orders like play, choose music etc.Am I the only one???? Most unsatisfiing - thinking of droping Sonos. How can Sonos spend almost a year fixing a problen after the update early spring this year???

131
Airgetlam
1 month ago
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