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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27786 Topics
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SDouberlyContributor I
asked in Controllers and Music services
Error 913 on a MAC

A problem with the last update, lost my music library (error code 913) using a MAC computer. I have read the posts from other users in the community and tried multiple work arounds. I called Sonos support, waited for an hour. The tech took control of my computer and could not fix the issue. I was told by Sonos tech support to call Apple to help fix my issue that Sonos created.  That was my tech support experience. I did get a case number with no solution. When is Sonos app update that is going to fix this issue be announced? When is the company going to address the issue and give updates to the solution? 

138339
Corry P
1 month ago
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JosephCarrere65Contributor I
asked in Speakers
Probleme connexion play 1 au WIFI

Bonjour,J'ai installé une box HUAWEI B628_265  4G récemment mais lorsque je veux connecter mon plat 1 au réseau wifi on me demande de rentrer le mot de passe WIFI ce que je fais, mais il me met :" Nous n'avons pas pu nous connecter au réseau WIFI "". Vérifiez que vous utiliser le bon réseau WIFI et le bon mot de passe"  J'utilise bien le bon wifi et mdpJ'ai essayé de rentrer le wifi manuellement mais ça ne marche toujours pas.Merci de vos conseils…*Moderator edit: Google translation - Good morning,I installed a HUAWEI B628_265 4G box recently but when I want to connect my dish 1 to the wifi network I am asked to enter the WIFI password which I do, but it says:"We could not connect to the WIFI network". Check that you are using the correct WIFI network and the correct password. I use the good wifi and mdpI tried to turn on wifi manually but it still doesn't work.Thank you for your advice…

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J
1 month ago
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Maureenis58Contributor I
posted in Controllers and Music services
sound quality only great with sonos music

The quality of the sound is unbelievably amazing when I use the sonos music, but everything else is pale compared to that. Anyone else found that to be the case? Any solutions?

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melvimbe
1 month ago
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VeryFrustratedSunosTrending Lyricist I
posted in Speakers
Sonos web controller

My web controller (windows 11) just stopped working yesterday. Says it can’t find my system, but the app on the phone is working fine. Anyone else having this issue. Have rebooted everything.

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V
1 month ago
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Trod1Contributor I
asked in Speakers
play 5 gen 1

Can my gen 1 play 5 be used with the new app?

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UKMedia
1 month ago
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ChamDeezerContributor I
posted in Controllers and Music services
Sonos alarms | Spotify playlists

I use Spotify playlists as my alarm music instead default Sonos Chime. My issue is, Alarm plays the same music from the playlist in list order.  I don’t have any option to shuffle it. Is there a way to achieve this ?

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K
1 month ago
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jbblunckContributor I
posted in Controllers and Music services
Move stuttering on Airplay odd solution

Here’s a weird one.I have a variety of Sonos speakers and other Airplay 2 devices. I generally play to my speakers via Airplay 2 using iPhones, iPad, Macs, or AppleTVs. All is well, even with the vilified new Sonos app.Except…Airplay playback from Apple Music or Radio Paradise to my Sonos Move stuttered. Unlistenable, and only to the Move. Curiously, Sonos Music via the Sonos app was fine. This perhaps because of the Sonos wireless backchannel?So, in a fit of system-beating pique, I added Apple Music and Radio Paradise as connected services within the Sonos app. They both play fine if used from within the Sonos app. Hmm. Gets better. After playing Apple Music thru Sonos app, I can return to the Apple Music app and play directly and flawlessly from there.The playback remains fine until the speaker turns itself off. After restart, the stuttering returns, but a quick play thru the Sonos app restores things. Any ideas what’s happening?

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J
1 month ago
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S500MONTrending Lyricist I
posted in Controllers and Music services
Alarms Not Working (Again)!

Not changed anything but for the past few days my alarms have stopped working again.Please don’t tell me the latest update has broken them again…

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Iain59
1 month ago
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Mark_225Contributor II
posted in Headphones
Ace TV Swap w/Beam (Gen 1) - Default Volume Settings?

I’m enjoying the TV audio swap feature - but when I swap back and forth - the volume on both the headphones and the Beam always reset to some sort of predeterminded default volume setting - 60 for Ace, 15 for Beam.  There doesn’t appear to be an app setting to control this, and they don’t stick to the previous settings. Am I mising something?   I hope they update the app to support this someday.-Mark

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Z
1 month ago
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Sylvain70Contributor I
asked in Components and Architectural
first time sonos boost connected

the sonos do not succed to connect appli sonos.

11011
Airgetlam
1 month ago
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Job07Contributor I
asked in Home theater
No sound Dolby Digital Plus on Amazon Prime on Sonos Beam (Gen 2)

This one is a bit complicated. I have a LG UR8000 TV, Google Chromecast 4K, and Sonos Beam (Gen 2). This week I tried playing the new Lord of the Rings episode and I had no sound. I finally figured out there was a slider to disable Dolby Digital Plus. Once doing that the audio was working, with surround sound, but the Sonos app said PCM Stereo. Before turning off Dolby Digital Plus there was no audio showing on the Sonos app. I never had to turn off Dolby Digital Plus before, thought maybe Dolby Digital Plus is a new option.I am using passthrough bitstream eARC on the LG TV with the Chromecast 4K. I am casting the show from my mobile phone. The Chromecast 4K shows in the settings Dolby Digital Plus is compatible and enabled. PC connected on another HDMI port plays Atmos videos without any audio issues.Prime Video settings are set for Best quality and unlimited data. Also have the Ad-Free tier subscription.Updated Sonos speakers to 80.1-56190 and the issue still persists. TV is up to da

900
J
1 month ago
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SkirgeContributor I
posted in Controllers and Music services
Sonos forcing update

Just tried to use my system through voice and nothing would work. So, I opened the app (last Android version of the old app) and it won't allow me to do anything until I upgrade to their new app.I guess that means they've fixed everything, riiiight?!?! 🙄

81420
Stanley_4
1 month ago
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EzwebbyContributor I
asked in Controllers and Music services
Is the Android S2 app working now?

I’ve had to uninstall the S2 app on my 2021 Motorola G phone as it just didnt work. This was a few months ago. I was thinking, ok Sonos developers screwed it up a bit, I’ll wait and try in a year. So should I try and see if it works now? Have they fixed it? Your thoughts? 

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Airgetlam
1 month ago
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lutwychefitstopContributor I
asked in Controllers and Music services
Sonos Radio - Reauthorization issues

Sonos Radio is requesting we reauthorize our account, however when we go to do so, nothing happens and the issue still persists - it still says our account access has expired.Can anyone please assist, or has had this problem before?

871
Airgetlam
1 month ago
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CTruaxContributor II
posted in Controllers and Music services
Changing Networks and MyTuner Radio stops working

I have recently moved into a new apartment.  As a result I now have a new WiFi network.  I use a pixel 8 pro with the latest software updates.1) Manage Networks, of course, doesn't work;2) As a result I had to factory reset all my devices:   - Arc   - Sub gen 3   - SL 1   - SL   - Roam 1All devices came back online, however, not so my services:   - Spotify would not connect;    - MyTuner Radio would not connect;   - My music library and all my playlists disappeared I started the Spotify app on my phone and then connected my Sonos Livingroom and then Spotify would work correctly via the Sonos app.I was able to re-add my music library however my playlists are still gone.I have not been able to get MyTuner Radio working.  Removing the service fails so I can't re-add it.Sonos radio works with all it's advertising! Any assistance would be appreciated. Thank you. Charles Truax 

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1 month ago
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bigears_berlinContributor I
asked in Components and Architectural
Random muting of Amp and connected speakers

My Sonos Amp (connected to an LG TV using HDMI ARC) appears to randomly mute the sound output without any user intervention.It usually mutes about 8-10 min into playing:The sound cuts out, the Amp’s green light comes on for about a second, immediately turns off again, and the sound comes back. This whole spiel repeats about 5 min later.Yes, everything is on the latest software, there are no neighbours having fun with my setup, no apps are interfering. It appears to happen just by itself. And only just started about two weeks ago out of the blue.Any solutions?

746
buzz
1 month ago
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il gattoAvid Contributor I
asked in Portable speakers
Adattatore cavo ottico

È possibile usare adattatore cavo ottico per collegare Move2 al tv Samsung del 2024  Moderator edit:Google Translate-You can use optical cable adapter to connect Move2 to 2024 Samsung TV

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Airgetlam
1 month ago
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SilverGreyEnthusiast I
asked in Controllers and Music services
Tidal and Gapless Playback

I’m listening to a gapless album on Tidal yet there are pauses between tracks. I know the album plays fine on my other streaming devices.  Has this always been the case or a recent bug? When can a fix be expected?

712
F
1 month ago
controlav
controlavMaestro
posted in Advanced setups
Turns out you *can* downgrade firmware versions...

… but only once.I got a refurbed Amp today, and out of the box it was running 57.5-87010, which is a newer S1 than the current S1 version (which is 57.21-51190).Once I added it to my S1 system, the app “updated” it back to 57.21 like all my other S1 gear.So it IS possible to go backwards, if the app lets you.

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controlav
1 month ago
A
Andre17Contributor I
posted in Headphones
Sonos Ace - Mic issues with Slack

Hi everyone,Got my Ace headphones last week and really like them.A big issue I’m having is with the microphone, specifically with Slack (I don’t seem to have this issue with teams, google meets, phone calls, etc.).During slack calls, within a few minutes the Ace microphone seems to stop picking up audio. I’ve had several calls now where other people in the call suddenly stop being able to hear me. If I disconnect and reconnect to the call, that will usually buy me another few minutes before it happens all over again.I’ve checked all of my macbook audio/slack audio settings, and everything is how it should be.Wondering if anyone else has experienced this and/or found a way to fix it.

88132
D
1 month ago
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mscoelhoContributor I
asked in Controllers and Music services
Can't add Sonos Play 5 Gen 1 to 2nd iPhone

After not being able to use my older Play 5 Gen 1 for a long time, I bit the bullet and started slogging through forums and other sources. I was able to factory reset the Play 5 Gen 1 and reset the Sonos S1 app on my iPhone and then setup a new system with only the Play 5 Gen1. I added music services and it works. My newer Sonos speakers are all on the new “S2” app. So far so good. I then tried to add the Play 5 Gen 1 to my wife’s phone with no success. I reset her app, selected added to existing system and put the speaker into pairing mode (flashing orange light). It will not find the speaker. The Play 5 Gen 1 still works from my phone, but I cannot add it to my wife’s phone. Please help.

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M
1 month ago
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ASHobbinsContributor I
posted in Controllers and Music services
Auto-logged out and can not access my system when I have no access to the Internet ON MY BOAT.

I have a large SONOS system of Ports, Playbars, Amps, Subs etc on my boat which have all worked well until the latest App and F/W debacle.However this is to report that when I take my boat off-shore and lose Internet access, I get logged out of the system and can not control it from the phone App. I have had installed on board for 5 years a File Server containing all of my purchased music for this situation, which has worked well. I also do not appear to be able to access my Playlists associated with the music on my File Server without access to the Internet.It appears that the current developers have not imagined having full use the system (even with a locally attached Music Library) without access to the Internet in order to stay logged into the Sonos system.Although I have previously logged in whilst I have Internet access, I seem to get automatically logged out after loosing the Internet and if I attempt to log back in I get the following error message:     “A server with the speci

712
A
1 month ago
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Martin HoegeeTrending Lyricist I
asked in Controllers and Music services
sonos 8.05.04 - why is my Music Library not showing

My Music Library (share on a quite new QNAP nas) does not show under My Sources. It shows my TV which is * useless. Removing the share and adding back does not help and yes, my nas is not using SMB1. I also have a very old iPad with old SONOS app, so at least I can play music. When playing it is shown in the new app as well. Anyone a suggestion? Much appreciated!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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E
1 month ago
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essenbyAvid Contributor I
posted in Controllers and Music services
Music Library Availability

This might sound like a very “nooby” question and I apologise if that is so but with all the installations, updates, and “fixes” around Music Library lately I am just a little confused.  My question is - If I have multiple controllers (iPhone, iPad, PC) for my SONOS system, and I add a Music Library to one of them, should it be visible and available on the others.I have a SONOS app on my Win10 pc and have added the library and apart from every track on a compilation album being reported as an album in it’s own right (when is that being fixed by the way?), it works well.   I can select and play music from the linrary on any of my speakers.   Howver, the library does not appear on my iPhone!  I tried adding it, and although it found the library and it appeared on my homepage for a short time, it has subsequently disappearedfrom the home page althogh it still shows under the “Your Folders” section of Music Library.Any help with this most friustrating aspect would be greatly appreciated. 

1086
E
1 month ago
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RegretfulContributor I
posted in Speakers
Will not work with Starlink

What is the issue with Sonos and high end products?  Sonos will not work with Starlink and it will not work with Apple’s Siri! These are two cutting edge technologies, why is Sonos not doing anything about supporting these technologies?  I purchased an Arc, 2 of the S1’s and a Sub a few years ago. I recently went from DirectTV to Starlink for my internet service and now all I have for sound is a high dollar sound bar and three other speakers that just collect dust. Come on Sonos, you can do better than this!

1727
P
1 month ago
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