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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28953 Topics
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nolds34Contributor II
asked in Home theater
Sonos Playbar volume control with Samsumg Frame Remote

Hi - I recently upgraded my TV to Samsung Frame. I have a playbar connected via optical with two surrounds. Sound coming out of speakers but unable to control volume with Samsung remote. I have followed direction within community  I setup TV output to Sonos. When toggling volume, TV will display “Sonos (optical) “ but volume won’t adjust This doesn’t work as ‘use with home theater’ is not an option via apphttps://support.sonos.com/en-us/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers Any thoughts/suggestions?

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1 month ago
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Paul.RContributor I
asked in Speakers
internet connection was lost

I have Play:1 and when I try and play music the app tells me “internet connection was lost.” App is up to date and obviously my internet works fine as that is how I’m posting this question. Anyone else dealing with this?

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Airgetlam
1 month ago
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Music HouseContributor I
posted in Controllers and Music services
New Sonos App Messages

Anyone know how to remedy the “No Products Found” and/or “There are no connected products” messages?  They show up for a few seconds and then clear out.  But after my phone goes to sleep they show up again when I access the app.  There’ no interruption in music but it’s annoying.  The app just isn’t stable.Thanks  

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1 month ago
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NicB74Contributor I
posted in Controllers and Music services
Apple Music not an option when trying to add it as a service on my app

Hi, I’m in the UK and have recently joined Apple Music. I’ve tried to add it as a service to my Sonos app but comes up ‘no results for Apple Music’ any ideas? 

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1 month ago
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Esje2424Contributor I
asked in Speakers
Connection play 1 to wifi network problem

I tried to reconnect my play 1 to the wifi network. Router fritz box7583 LD. Nothing changed at the network. Just suddenly Sonos app don't work. I deleted all the other connections like  in my Google home. Restart router. I did everything. The play is recognized by the Sonos app but cannot find de play 1 in my network. Anybody a solution or similar problem? Checked also my router, seems okay, but can also not add Sonos to my router. 

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Mr. T
1 month ago
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JMartContributor I
posted in Controllers and Music services
System Sometimes Detected

I have a network where there is a wireless router in my house, and then a backyard office on the same network, hard wired between the house and office, and then a wireless access point in the office. a number of weeks ago my Sonos system stopped detecting my Sonos system in the entire house and office when in my living room. At the same time, when in the office I could see the whole sypstem except my Living Room (Beam Gen 1, One SL’s, Sub Gen 2).  There have been no changes in my router settings and I do have the latest version of the app.I tried re-adding my Living Room, but soft reboots weren’t doing anything. I tried connecting my Beam via Ethernet, and that  didn’t do anything.i tried a hard reboot with my beam and it was added, but it still could not detect any other devices or rooms, even when trying to add other devices in my living room. I then went to the backyard office and I could see the entire system except the Living Room Beam I just added. When going back to the house, i

211
buzz
1 month ago
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SpeckyContributor I
asked in Portable speakers
Sonos Roam won’t connect with other speakers

Same as problem previously closed, neither of my 2 Roams will connect with other speakers, though I can connect them to SONOS alone.  My app is apparently up to date.  Any ideas please ?

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1 month ago
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Jorgen NielsenContributor I
asked in Controllers and Music services
Is Sonos stopped working?

Problems running Sonos for Android for almost a year. Need to logout/login, reboot etc. to get it working. Now it has stopped executing orders like play, choose music etc.Am I the only one???? Most unsatisfiing - thinking of droping Sonos. How can Sonos spend almost a year fixing a problen after the update early spring this year???

131
Airgetlam
1 month ago
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GuriContributor I
posted in Controllers and Music services
sonos app

Sonos app not working properly. Having problem loading my system and cannot see my products. Tried deleting the app and reinstall. Still no progress. Please help. Enough of this app not working stuff. thanks 

291
106rallye
1 month ago
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SprinterContributor I
asked in Controllers and Music services
Sonos still doesn't play internet radio stations

Why still after 4 months Sonos didn't sort out problem playing Internet Radio stations through MyTuner Radio???Especially foreign internet radio stations. Any current update on it , please??Good I haven't wasted money in buying more speakers from Sonos, yet..

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M
1 month ago
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GeorgekoayContributor I
asked in Controllers and Music services
unable to play youtube music

It keeps showing no selection is available, anyone still having this issue?

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1 month ago
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pdtrippeContributor II
asked in Home theater
Home Theater System

My home theater system has an ARC, a new Sub 4 and two One SL speakers.  I’ve read several reviews that say stay with your ARC, Sub 4 and upgrade to two ERA 300s for surround speakers.  Most reviews say since you already have a dedicated Sub 4 and with an upgrade to two ERA 300s, you would not notice much, if any, difference between having an ARC vs ARC Ultra, plus you’d save $1,000.  Thoughts?  Thanks!

572
AjTrek1
1 month ago
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Scanno14Contributor I
asked in Controllers and Music services
Alternative App

Since sonos refuses to fix this crappy Android app has anyone found an alternative app that works with all speakers. Thousands of dollars in speakers and nothing to resolve my issues.

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S
1 month ago
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sandman1318Contributor I
asked in Speakers
cannot unmute speakers with app

Some of my speakers are always muted and I cannot unmute them using the app anymore. Instead, I have to physically touch each speaker which is ridiculous.  Any suggestions for fixing it or is this a known issue with the app?

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S
1 month ago
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Edward GelberContributor III
asked in Speakers
Playing YouTube through Play 5 Gen 1

Is it possible to play YouTube videos (not YouTube Music), through Sonos Play 5 Gen 1? 

421
Airgetlam
1 month ago
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FyrContributor I
asked in Speakers
AirPlay ”Unable to connect to …”

I have two One SLs. One of them refuses to receive AirPlay. The other works fine. When I try to choose it as AirPlay receiver I get an error message saying it’s unable to connect to the speaker.  Is there a fix? This is the whole point I bought SONOS speakers… And no, the problem isn't that I haven’t power cycled or updated or things like that. Partly because the other speaker works fine and part because I’ve already tried that. 

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Airgetlam
1 month ago
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SiekContributor I
asked in Speakers
tech support

Connect a speaker 

353
AjTrek1
1 month ago
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AllithompContributor I
posted in Speakers
Use SYSTEM

 I am BEYOND frustrated. I believe there should be a class action suit against Sonos. Every single time I try to play anything on my system, every single speaker comes in and out and the music seems to randomly skip around. I have read all of the fixes on here and I did not spend thousands of dollars on a system that requires me to have a degree in Computer Science to work. Thousands of dollars and we can’t just play music.  how are they able to continue selling these products that do not work as described. 2 of our speakers are mounted @11’ and I am constantly being told to unplug each speaker/arc, etc and reboot my router. That is the answer every time and it’s unacceptable. 

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AjTrek1
1 month ago
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Devin_2Avid Contributor I
asked in Controllers and Music services
Spotify podcasts

I am trying to play Podcasts from from Spotify but you can't search on them and I tried creating a play list of podcasts and you can see the play list in Sonos, but not play it.

321
D
1 month ago
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blakesterContributor I
posted in Advanced setups
Recommended routers with wifi extension mesh systems for sonos wireless speaker connectivity

Does Sonos have a recommended/proven router/wifi extension mesh system that works best for Era 100 and Move2 wireless speakers in the home?  I am currently using a Zyexl router and Eeros wifi mesh and Sonos system disconnects constantly as it is seeing a “shadow” network and IP addresses.  When I unplug the Eeros wifi mesh, I have no issues with speaker connectivity, but I need the wifi mesh system for wifi coverage in the whole house.Please send me any recommendations for router/mesh system combinations that have been shown to work with Sonos systems.

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1 month ago
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pokibeansContributor I
asked in Home theater
Arc Ultra thin bass, no noticable change to Arc

I received my Arc Ultra today but compared with the old Arc I hear no difference in sound. I played different Atmos music and Atmos movies as well as Atmos Test Videos but the Arc Ultra does not provide more bass than the old Arc. In many situations the old Arc even sounds better, the Arc ultra sounds quite thin and hollow… Is there an issue with Sound Motion or is my unit broken? Anyone else experiencing this? Very disappointing to be honest…

195018
Generalzod
1 month ago
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BigpapajakeContributor I
asked in Portable speakers
connections

Hello! I recently acquired a Sonus Move 2 and am curious on if it’s possible to connect my Sony HTZ-9f to it without having to buy any further equipment, is that possible? If so how would I do that? 

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1 month ago
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Carter Country ClubContributor I
asked in Home theater
Sonos Arc

Why does my Arch “chime” 3 times when I power my TV off?

402
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1 month ago
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CiucContributor I
asked in Headphones
Ace does't work with Beam 2 on swap

Hi,I Can't find the button for swap between Ace headphones and Beam 2. S2 and Ace are updated...

701
Stanley_4
1 month ago
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RondeauContributor I
asked in Speakers
multiroom Play1 & Era 100

Hello, I own 2 Play 1, a Beam and a sub. I would lire to buy a  vinyl turtable Pro-Ject T1 with an Era 100. Could I  built a multi room via WiFi with all of them ? thanks Pascal

382
Stanley_4
1 month ago
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