Get help and assistance with your Sonos system

Hi!If your Sonos cannot connect to WiFi, it uses an internal alarm sound to wake you up in time. Initially that it fine, I am not getting late.But if the WiFi is coming back, the speaker still insists on you getting up, run over and press the button to stop the alarm. Even it should already have recovered and WiFi should be back up. At least, checking the app, I see the speaker and can try to start a normal station on it, but it continues to beep. I first have to get to the speaker an tap it before the radio station can be set.I wonder if that is really necessary?

i have had the app for about 4 months. At first everything was working perfectly fine and all of a sudden it logged me out of my account and when I tried to sign back in, it redirected me to the website and the “sign in” sign was still appearing. it has been like this for the past couple of months and in the meantime, the app logged me out of my Apple Music account, which is very similar to my Sonos account and now I cannot login into my Apple Music on the Sonos app so basically I just cannot use the speakers from you because I used them mostly to listen to my music from Apple Music and set on my alarms in the morning! Please help me do something about this issue! 

Hi there - I have a lot of smart wifi devices so Ill start with this as NOT using a mesh network is simply not an option for us due to how many smart devices we have in our home.  Having said that, I have multiple Sonos devices and am running on a router specs below: 3 sonos one speakers  1 sonos amp 1 sonos playbar 1 sonos subwoofer  2 sonos one sl speakers  I have an Eero Pro 6E router. I have tried everything I can think of that i found online to no avail and the lack of features in the app is not making it any better. The last ditch effort is what i recently did I connected the playbar directly to the Eero via ethernet I have no way of telling whether or not it successfully connected as there is no way to apparently see the WM (wireless mode) on the app on the iphone and the web app does not show this information - so I cannot physically tell’ It is how ever playing music so its connecting to somehow apparently this was once a feature that was removed and is pending being brought

My alarms kept disappearing until I installed the app update. Now all is well 

Bonjour à tous, je rencontre un problème récurrent de décalage de son vs image lorsque je regarde la TV en direct en UHD.  ma configuration: - décodeur TV sosh relié à TV connectée Samsung (modèle de 2019) via HDMI - TV connectée à la  barre de son sonos ARC ultra depuis port HDMI ARC via câble HDMi sonos d’origine.  problematique: - décalage de son par rapport à l’image lorsque je regarde la TV diffusée en direct en UHD. -pas de décalage de son si je déconnecte la barre de son de la TV et que j’utilise les hauts parleurs de la TV -pas de décalage de son non plus si je regarde du contenu UHD en replay ou sur plateforme de streaming en différé. La problématique ne concerne que les flux UHD en direct.  Auriez vous une idée de la provenance du problème et comment on pourrait le résoudre ?  en vous remerciant d’avance   

Hello, new to Sonos speakers and I love how clean they look in the living room. I do value accuracy with my home theater TV/Speakers. I have two Era 100’s as surrounds on a console table behind the couch with a Beam/Sub Mini and just curious how to angle them or how to properly set them up.I currently have them pointed straight to the TV but depending on where I’m sitting on the couch they can be pretty loud. Especially with stereo content playing music with speaking as music seems to go to rears. I have used TruePlay to get them started and after I was able to reduce TV Surround to -3 which matches other speakers with my dB meter. After running TruePlay the surrounds say they are more than 10ft which i know is not accurate and the only way to change that is by turning TruePlay Off. When I turn it back On it defaults back to more than 10ft.Any suggestions? Is it better to run without TruePlay? Are we able to have rear speakers off when Stereo content is present and only play in front,

My Samsung Frame TV is connected to my Sonos Beam (Gen 1) via an HDMI-ARC connection in the Samsung OneConnect box. I subscribe to a variety of streaming services (Netflix, Prime, ...). All my Sonos audio sources, and all the streaming services play at a normal volume. However, when I am watching live TV, max volume is about 20% of the other sources. When I look at the volume slider through the Sonos app, when TV is playing, the slider is at 100 and barely audible (whereas with my other sources, the slider is rarely above 30%). How do I boost the TV volume?

I’m sorry but as much as I like your hardware, I just can’t use your product. Your software team has let you down so badly. I have a sonos era 100 that I bought 3 days ago. Already I know I can’t use this long term. I’m using the system with an apple iPhone runing spotify and apple music. The Sonos is in the room where my router is. My other system (Denon Helios) works fine - never had any connection problems. The Sonos app had numerous connection problems out of the box. Then when it finally found the device (Im not sure how as I just kept trying and retrying) it locked it so that I couldn’t play spotify or apple music through it until I restarted my phone. Since then I find if I play from my computer and then from my phone the phone won’t connect until I restart it. Just to restate. This doesn’t happen with the Denon/Helios system. If you could see the ridiculous picture of my phone leant up against the sonos device. It is finding every other device in the house apart from the era 10

We are facing the following issue with a system where 2 Sonos Ports are connected to a Sonos Ready amplifier by Onkyo. Despite pass-through mode, the volume fluctuates unpredictably and constantly. Please advise. 

I was using Play:Ones in a couple bedrooms for white noise, but for the past several months+ the white noise (one "song" from Spotify, on loop) will change during the night to other music. The music change seems random, not when the track comes to an end.The music is not from any of my play lists, and if often of genres I generally don't listen to.No one nearby has or had ever had access to my Wi-Fi.Monitoring software on my laptop isn't detecting any network interruptions. The Wi-Fi signal at the speaker locations is 5/5 on my phone. Any ideas as to what is causing this, and more importantly, what could fix it? Thank you.

Just a warning to anyone who hasn’t upgraded their IPAD to the latest Sonos App (80.20.34) yet be aware that having updated mine it is now stuck in the “setup loop” issue where it prompts for me to go through setup EVERY time I launch the App.  To debug I deleted the App and Re-installed it   but that has made no difference. Diagnostics submitted but no solution from Sonos support just yet.  

After listening to a radio station or TV sound there seems to be no easy way revert back to playing the loaded queue for the device.  On the old (IOS) App (from a year ago), the now playing screen always used to have a ‘queue’ icon in the bottom left which would quickly enable the loaded queue to be re-started after listening to the radio or TV - this no longer seems to be an option with the new App?Can it please be re-instated.This facility is still available using the Windows PC controller (and also using SonoPhone App).  Would be nice if this were available in the official App.

Sonos ace says there is an update in app, however the update splashscreen continuously polls and doesn't reach a conclusion. This is after an app reinstall, a headphone reset and on multiple WiFi and also 5g. Any users had similar issues.Android 14 Samsung s2280.20.33

I have a perfectly functional Sonos Gen 1 system with several Sonos amps driving in wall and freestanding speakers and subs. Obviously the older stuff is not really supported anymore, but it still works fine. Question is…can I purchase a Sonos port and integrate it into the existing system to upgrade to the newest operating system? Will it then feed to the other amps (there are 4 total.)I hate to toss perfectly functional equipment. I typically listen to only 1 or 2 rooms at a time from my iPad or iPhone as it’s just me living in the house.

Why is the sonos system not playing podcasts lately? I get the "Unable to load content. Retry" message for a week now.  Ove tried various fixes. What works for iPad and Android phone?

I have a group of Sonos speakers and within the last two weeks the controls on any speaker will control all the speakers in the group.  THey used to be independent of each other.  For eample, we have two reception desks in the same group. If one speakers physical controls are changed (temporarily lowered volume or muting completely for a meetingt, etc.) every speaker in the group has the same change. The possible solution I’ve seen is to give every speaker a iOS device so someone can change the settings in the Sono app.   Not very friendly for business use.  Is there any way to set the controls so each speaker's controls are independent? 

why can I not play Sirusxm on my Sonos account via my Mac Computer. I get a Zero with a slash through it on each channel

I have recently got Sonos Arc Ultra. So does adding one Sonos Era 300 as surrround speaker would be good enough or need to add 2 . 

Hello - I’ve set up my Arc Ultra with 2 Era 300s as surround speakers and a sub 4. Everything is aligned from a home theater perspective in the app but I can’t get TruePlay to work.  I go through the steps and it plays all the test tones but then I get an error message as shown below. I’ve tried deleting and reinstalling the app with no success. Have tried it multiple times and still get same error. Using my iPhone 16 Pro.  Any suggestions on how to fix? thank you  

HiI have recently bought an Era 300, set up a new SONOS account for my office (as hubby runs the one at home) and CANNOT connect. It discovers the Era 300, says it's on the system/wifi for me however, it is not there. It says there are no devices. I have factory reset the speaker about 4x now and restarted my phone, un-installed the Sonos app, unplugged the speaker...moved it closer to the router. Nothing works.When I touch the play/pause button the light flashes orange a few times then disappears.Ive been through all the Sonos help topics I can thinknof but still no luck. Can someone help?

My Gen 2 Sub worked fine with the old Playbase and still works when I pair it with my Play5’s.  I can pair it with the new Arc Ultra but it doesn’t work after pairing.  It shows up in the Arc setup along with the Era300 surrounds.  I can make adjustments to the sub volume but nothing works.It’s interesting that turning the sub switch off in the Arc group improves the bass.  I’m guessing when the switch is turned on the Arc turns down it’s bass.Sonos says they support the Sub gen2 with the Arc Ultra.  I’ve disjoined and rejoined to no avial.

What's the right way to do this, the app asks me to watch a demonstration video but the way the woman, does it doesnt match what this guys doing. At 1 point he's even got the mic pointing towards the floor :/ 

Hey y'all, I've had a gen 2 beam for a while now, today I picked up two era 100 pros, if I set the eras into surround sound I get zero sound at all from them, I can not even play music through the surrounds.  Beam works great, I'm beating my head against the wall trying to figure out why I can't get any sound at all.  I have the music part of it set to "full" and eras were fully setup in their respective "rooms" until I created surrounds with my beam.  What am I doing wrong that I get zero sound from the surrounds.  For the record I can turn up the volume on my beam from the era 100s even pause music play, just no actual audio ever through them.

Hi there, a really annoying problem: Got my Arc Ultra set up, eArc to HDMI, 2 Era 300 as rears and planning on buying a Sub 4 once the pain in my purse goes away.There are 2 content suppliers connected to the TV, an LG OLED65CS9LA: an Apple TV (latest model) and a PS5. Problem is with BOTH of those so it’s either the TV or the Arc. What happens is that after it was off for a few hours - like over the night - the system will only put out Stereo PCM. I have to manually change the sound mode in the TV settings (anything will work as long as I change it, auto, passthrough, no matter). All the other settings are correct, it’s just as if, when off for a few hours, the TV forgets to tell the Arc that it sends surround sound & me changing stuff will remind it.I read that it might be a problem with cheapo HDMI cables so I bought an expensive one and a super expensive one and nothing changed.I am very annoyed and would be extremely grateful for a solution.

Over last week or so, I’ve been having a repeat issue with Alarms on my Play (s)The alarms simply appear to randomly disappear.    Very frustratingly - one of the Plays resorts to Sonos Chime, while the others remain silent.I’ve re-entered  the data may 10 times over the last 4 or 5 days ; they occasionally seem to operate once then disappears.Am I missing something, or is there still a underlying problem with the software?