Contributor I

Arc Ultra Surround

7 replies
111 views

My arc ultra is connected to my Samsung TV by ehdmi and works fine. I can set up my Era300s (2) as stand alone speakers but when I set them up as surround with my arc ultra it shows connection issues with the eras. Any advice would be greatly appreciated.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Is the Arc connected via Ethernet? If so, the WiFi still needs to be turned on for the Arc, because the surrounds connection still requires WiFi.

DMBMBAAuthor

Contributor I

Thank you, the Arc is connected to WiFi

Headliner III

Are you separating the 300 stereo pair prior to setting them up as surrounds?

DMBMBAAuthor

Contributor I

Yes, it’s only when I set them up as surround with the Arc.

Grand Maestro

What does the network connection look like in the app's Settings?

DMBMBAAuthor

Contributor I

Everything seems good there.

Grand Maestro

That looks better than most of my Sonos, you may have an interference issue with the private/hidden Sonos 5 gHz surround/sub network.

About all you can do is try and find what is causing the problem or wait for the issue and submit a diagnostic and call Sonos to have it looked at.