I am absolutly fed up of having to reboot my router to access Sonos from my phone. I have a VPN, but not only do I tunnel it, I turn it off, I restart my phone, but no, if I want to run Sonos from my phone I nearly always have to reboot my router. Honestly, I love the sound but the application and connectivity, I can never recommend this product or even contemplate any upgrades.
Answered
Constant loss of network
Best answer by Corry P
Hi
Welcome to the Sonos Community!
I am sorry to hear about this issue you are having with needing to reboot your router frequently, and although it seems as if Sonos is at fault seeing as all your other devices are likely unaffected, but that is because they are only trying to communicate with the internet and not local devices.
I highly recommend that you reserve IP addresses for all your commonly connected Wi-Fi devices in your router’s settings page, as it does seem very likely that the issue is indeed with the router not performing its task properly.
If this does not solve the issue, or if you are unsure as to how to go about this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to perform these steps for you.
I hope this helps.
Seems as though your router requires a refresh of the IP address assigned to your phone each time you activate/deactivate your VPN.
+17I am absolutly fed up of having to reboot my router to access Sonos from my phone. I have a VPN, but not only do I tunnel it, I turn it off, I restart my phone, but no, if I want to run Sonos from my phone I nearly always have to reboot my router. Honestly, I love the sound but the application and connectivity, I can never recommend this product or even contemplate any upgrades.
Have you visited this page for network requirements?
https://support.sonos.com/en-us/article/sonos-system-requirements
Look in the “Unsupported Networks and devices” section
Have you reserved IP addresses for the phone and SONOS?
+19Hi
Welcome to the Sonos Community!
I am sorry to hear about this issue you are having with needing to reboot your router frequently, and although it seems as if Sonos is at fault seeing as all your other devices are likely unaffected, but that is because they are only trying to communicate with the internet and not local devices.
I highly recommend that you reserve IP addresses for all your commonly connected Wi-Fi devices in your router’s settings page, as it does seem very likely that the issue is indeed with the router not performing its task properly.
If this does not solve the issue, or if you are unsure as to how to go about this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to perform these steps for you.
I hope this helps.
Once you have reserved addresses it is often useful to power down all Sonos, reboot router and controller, then power up your Sonos. That forces use of the new addresses and flushes any stale address information from your network.
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