Get help and assistance with your Sonos system

Arc + Sub 3 + 2 SL OnesJust above my head are two Klipsch in walls with 8” speakers + tweeters. Wiring is in place and tested by me. I want to upgrade my surrounds. I can buy a Sonos amp and connect the Klipsch speakers or purchase a pair of Era 100s. Or I can wait until fall and hope for a surround-improved Era 300. Or…?  I am interested in hearing opinions from those who have upgraded from the Ones, what paths were chosen and how the process worked out.

Since the updates I have two massive issues now, firstly I can only play one speaker at a time. I have 4 speakers in 4 rooms and we could all listen to whatever we wanted but now only one song can be played on one or if they are grouped together, I use Spotify, anyone have the same issue or know how to fix it? Second, playlists, you cannot edit playlists anymore (or at least I can't) I find the playlist so laggy now as well. I'm thinking of ditching the Sonos speakers as the updates have ruined them

Hi everyone,I bought a Sonos set second hand and I am experiencing some problems. For some reason the app is very slow while using it with my system. When I use the app at my friends place it is sooo much faster. Also randomly speakers stop playing music and then start again. Sometimes they stop completely. Especially my playbar was having this issue. Everything is connected with a Sonos Boost and I have connected the playbar via ethernet, this seems to have improved the situation a bit.My system includes:PlaybarSubwoofer gen 12x Sonos OneSonos BoostDoes anyone know how to diagnose the issue? Or what is going wrong? I have a feeling that the Sonos app designates one speaker as the main one and that is where the music is controlled and that it is going wrong there.

Bonjour à tous j ai 2 sonos connect app qui alimentent 4 enceintes afin de synchroniser le son j ai un airport express  Apple avec un y jack relier a chaque sonos connect amp cela pzrmet de jouer la musique simultanément sur les 4 hauts parleurs mon problème est qu un des sonos connect app baisse soudainement de volume et je ne peux pas le réaugmenter llorsque l ampli est froid cela fonctionne correctement avez vous eu déjà ce type de problème jj ai un sonos connect amp en s2 et l autre en s1 merci de vos retours d avance  Moderator Note - Translation by Google:Hello everyone I have 2 Sonos Connect Apps which power 4 speakers in order to synchronize the sound I have an Apple airport express with a y jack connected to each sonos connect amp This allows music to be played simultaneously on the 4 speakers my problem is that one of the sonos connect apps suddenly drops in volume and I can't increase it again When the amp is cold it works correctly have you ever had this type of problem? I

The new app is very slow and saved playlists cannot be played, "play this song next" are disappearing. How long is it going to take for everything to work properly again and will we get our money back if it stays this bad.  

my sonos speaker is connected but not playing

Hi, I have a One and One SL which I use as a stereo pair, if I bought the Era 100, can I add that to the existing system and play music through all 3? 

I hope someone can shed some light on my situation with Apple Music streaming through the Sonos app. Before the S2 app was rebuilt for the Ace Headphones, everything worked fine, I could create and label playlists, stream as many songs as I wanted, it just worked as I expected.  Now when I stream albums I find I’m limited to 19 albums and just 51 songs, when I try to add any more I get a message that the Sonos Favorites is full.  I’m streaming to my iphone 12.  Anyone else notice this limitation?  I assume this is being worked on by the Sonos team, please tell me its going to be fixed.Thank you, John W Ellis

​​​​​​I have updated the Sonos IOS app on just ONE of my IOS devices (thankfully).My overall impression of the new Sonos IOS app is that it is missing quite a bit of functionality that was available in the old app. I therefore suspect there will be quite a backlash from existing users until Sonos address some of these issues.For what it is worth, here is my initial list of issues/questions…1 - There are issues with the Rova service on the new app. When you click on Rova via the “Your Services” rail nothing shows.My other IOS devices that are still using the old Sonos app correctly show the list of Rova Station selections as expected.2 - Related to the above point, when searching for a radio station. e.g. “The Sound” the Rova stations do not show in the results and the Rova service icon in the search rail shows with a “!” icon next to the service name. Doing the same search using the old app correctly returns the Rova stations in the search results.3 - The “Sonos Favorites” rail list on

The Sonos Web site says that Roam and Move can--does this mean that Roam 2 and Move 2 can’t?

I’ve got Sonos Amp + Sub with a pair of KEF Q150. Looking to replace the Q150 with Beolab 18. How can I connect? Currently, I use the Sonos Amp with TV for Disney+/Netflix and Spotify for music. Thanks. Beolab 18 First time setup Beolab has toslink and RCA. 

Help please from anyone, running S2 app on my system samsung s22... I reinstalled the app in an attempt to be able to play something on my system... Mix if new and old S2 compatible speakers... Now the app won't open at all due to a 'Bug'... Anyone have any solutions... SONOS was epic this app is destroying any credibility you had destroying a very expensive system 

I have 5 play:1 speakers, and often experience failures on one or more of them. The music plays and suddenly the speakers alternately stop working, then start again, this happens over a period of several minutes. There is good wireless coverage, I have tried switching between the channels. The software and the app are updated, other apps can access the web just fine - why do these failures happen??

So, I’m trying to understand how Sonos currently deals with SonosNet?  My Sonos environment is a good 12 years old, and was using SonosNet wireless before connecting directly to reliable wifi networks was a thing.   I’ve had issues with SonosNet on and off over the years.  As I’m currently on an On period of having issues with it, and I have a very reliable wifi network these days, I figured maybe it’s about time to move off of SonosNet and dedicatedly use only WiFi and wired connections.    I went into my network settings and could see info about SonosNet and my wifi network there.    But it wouldn’t let me do anything until I did an app update, so I did.  I’m now on the *new and redesigned* app.  However now, when I go into Network settings, I see nothing about SonosNet, the ONLY thing I see is my wifi network there.   Yet, if I go into look at About My System, all my devices say they are connected by WM: SONOSNET, including both my wireless and wired speakers.  The only one that say

Hi. I see that the alarm function has been restored after some outrage but in my iOS app it is not functioning. I try and add an alarm and it just doesn’t create one. Is there a solution to this please?

I must be missing something on how groups (S2 system, new app) work...please tell me how to do it right! I have about 12 sonos products in my home.  Often, I run most of them in a single group called “inside” which includes all but 2 of the products.  I group them together using the “inside” group.  In the evenings, I want to cut it back to just 3 of the products, so I try to select just the “small” group, but that just turns off those speakers within the “inside” group.  The only way I’ve found to reduce the number of speakers in a group is to first click “everwhere”...twice...first to select everything, then to select nothing, then click the “small” group.  Well...I suppose I could “uncheck” 8 speakers one at a time too...but that’s seems silly when groups are supposed to make this all easier..So much fiddling can’t be right!  Please tell me a more efficient way to do this.

I am in Italy and I can no longer connect to radio stations via Tuneln, it seems that it has become paid, has anyone had similar experiences?Thank you

Un mois après, un petit point sur les problèmes rencontrés avec la nouvelle application SONOS. Qu’est-ce qui a été  corrigé, quels problèmes restent-ils? N’hésitez pas à signaler vos propres problèmes si ils n’apparaissent pas dans cette discussion.  Version testée: 80.02.04Liste de lecture apparait toujours vide.  16/06: La liste s’affiche maintenant mais il faut mettre à jour la bibliothèque musicale sur une application sur PC ou MAC. Toujours impossible depuis un  iPhone. Impossible de créer une nouvelle liste de lecture. 16/06: Toujours pas possible sur iPhone. Plus la possibilité d’ajouter un morceau ou un album à une liste de lecture. 16/06: Toujours pas possible sur iPhone. Plus de possibilité  de régler le volume avec les boutons du téléphone. 16/06: Ça ne fonctionne toujours pas. Plus d’indication de la valeur de volume réglée si une seule pièce est sélectionnée. 16/06: Idem Plus de fonction Alarme/réveil. 16/06: Apparemment le problème est résolu ! Il faut aller dans “Pa

Sonos after May update not allowing SMBv1 only SMBv2-3how about Apple AFP protocol on a nas?

I have 3 roams (gen.1) and one move (gen.1)They can't connect or find my system anymore!Who can help please?

Mortified to discover that it is no longer possible to play tracks stored on the PC in the iTunes Library over the SONOS system. We were planning to upgrade our SONOS speakers and Sub. Now researching alternate manufacturer. So sad that we have reached this state of affairs.

I am using my Sonos Beam. It looks like a new  version of the Sonos app was automatically downloaded to my phone last night(it's now black instead of gold). In the new version, the app does not seem to be finding "Recently Played" or other things like playlists that I have set up on Sonos. If you look at the screenshot below, you can see gray squares and lines where it looks like content is supposed to be but apparently is not getting pulled in. Seems like I need to connect something, but not sure what.I am still able to get to Amazon Music and my Amazon Music playlists, but I cannot see the playlists I created on Sonos itself (on the old app there was a star that I could click for that). I know there is currently an issue with Amazon Music, but I don’t seem to be having any problem getting to Amazon Music.Any tips would be appreciated. Thanks in advance!Cheers,Burt 

I have very limited functionality using my main music service- YouTube Music. I’m no longer able to create or edit playlists. I can only add songs to Sonos favorites. I’m honestly very frustrated.

This was always an issue when I was downloading new versions of the Mac Desktop controllers.Every. Single. Time.  I received the attached error message when trying to download the new desktop controller.  The “fix” from Sonos engineers was to go to the site and download it there.Glad they’re on the case.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Hello, I have a system of 8 various Sonos speakers that I set up about 6m ago. The system has been working great. But a couple days ago the two Era 100s (newest speakers in my system) stopped working. I tried the a factory reset. Seemed to work, but when I tried to add them back to my system it said unable to connect. Deleted and reinstalled the app, tried it again. Still saying unable to connect.Any advice? Thanks,