Get help and assistance with your Sonos system

Can I connect a beam with a sub 4 and sub mini at the same time? 

The last time I let Sonos update any of my equipment, they moved everything to S2 except the one component that would not handle S2, so I lost the ability to use some legacy equipment. it was a nuisance to move each individual component back to s1 and I do not want to have to do that again

Attention Sonos iOS App "Developers" (and I use that term loosely),Congratulations! You've achieved the impossible - pushing me to the brink of sanity and onto a community forum. Bravo!To the illustrious team behind this digital masterpiece: have you considered a career change? Perhaps to something more suited to your talents, like professional crayon testers or professional line-standers? Because let's face it, your current output wouldn't impress a toddler with a Fisher-Price toy phone.Your app updates, arriving with the frequency of Halley's Comet, are less "new release" and more "new reason to question human evolution." I've seen more advanced technology in a potato clock.So here's a novel idea: why not invest in some basic iOS training? Or better yet, invest in a time machine, go back to high school, and pay attention this time. Because right now, your app is the digital equivalent of a flip-flop in a marathon - utterly useless and painfully out of place.In conclusion, for the lov

My ~ 8 year old Playbar died.  We now want to change the TV to a Frame and not have a soundbar showing.  The old setup was the Playbar with digital audio out from the TV to the Playbar and a pair of in ceiling speakers powered by a connect:Amp (along with a Sub).  So, can I use the newer AMP, connect that to the TV, connect the rears to the Amp and get a pair of wireless Sonos speakers for the front to create a surround sound system?  I don’t have wiring to anywhere usable for the fronts so would love to be able to use Sonos wireless speakers (Era 100’s?) but I believe I read that the Amp can only connect wireless speakers as rears.   Thanks for your help.

HiI have recently renovated my lounge and wall-mounted an Arc Ultra (Sanus extendable mount) below our TV. Also have 2 Era 300s and 2 Subs (Gen 3 and 4).Ceiling height is 8' and Sonos is mounted circa 3' from ground - it can't be any lower as it is placed above fireplace. I am slightly concerned that our lovely coffer ceiling (which extends roughly 50cm from each wall and base of it is circa 13cm below the ceiling) may impact on the Atmos experience. Top of Arc to base of coffer is circa 53cm.Specifically, I want to understand whether the upward-firing channels will be impacted and potentially compromise the Atmos experience. Main listening position is circa 9' from the Arc.Very grateful for any help/insight as the height effects on some test sources aren't so noticeable.Many thanks

Has anyone had difficulty assigning a new Sub Gen 3 to the TV room or linking it to a new Beam? It will not connect despite checking wi Fi connection and the ususal processes. We upgraded from a Sub Mini which connected perfectly.

Hi, Since the ill-fated app update we have lost the ability to alter the Amp's speaker balance. An astounding omission for a supposedly high-end audio product.I used this every day as my dining table is close to one speaker so I would adjust the balance then set it back when listening from the sofa. What is the timeline for restoring this basic feature? I can't see it on the trillo board.   

I currently have 4 Sonos (2 pairs) 8inch in-ceiling speakers connected to my AMP. I purchased another pair of 8 inch sonance (Not Sonos/ sonance only) speakers. Will the amp be able to handle this? 

I just received (2) Sonos Move 2 speakers and a Sub 4. Having trouble connecting the Sub 4 to the speakers. The connection options don’t include Move2. Is it possible to connect the Sub in this configuration 

Frozen app on set up for existing system. Have deleted and reinstalled app but same frozen screen

I have a converted wall box turned into a juke box with an Arduino it has a USB-C audio out..What is the best way to connect to my Sonos system..I have a Old ZP90 but then would have to revert the system to Sonos 1 versionIs it possible to use USB-C to ethernet and link it that way any advice is appreciated 

Hey everyone, I'm trying to decide placement of the Sonos by Sonance Architectural speakers for my patio. Since I'm an audio novice, trying to see if anyone could offer advice for speaker placement.Attached is the layout of the patio (brown) and yard (light green). The black areas are where the house is located. The numbers are roughly the dimensions (in feet) of the yard.There are three potential speaker locations in red, green, and blue circles. What two speaker positions out of the three would work best for coverage of the patio and yard?Thank you!  

Hi I’ve a Keff 400b Sub. it’s a expensive sub.  Part of my old system. I’ve moved over to Sonos. ( not sure if I’ve made the right move 🙈)I’m using 2 x play5.  As stereo. 1 x Sonos sound bar 1 x play1 but I would like to use my existing Keff SuBive purchased a Sinos connect ( eBay. Second hand ) but it’s saying This product is only compatible with the SonosS1 Controller. It isn't compatible with your Sonos S2 app.so my question   Can I connect my sub as a sub within my Sonos system. thx for any help you can give me. Phil 

I disconnected them as surround speakers. Since then they have not been able to connect to my account. I have tried everything also with PDS cabling. it comes up with the following response:There was a problem connecting to your account or check your WIFI or try again later. Router config. Follows all regulations and it is the only router on the network.. 

Request 1: Please introduce some kind of volume normalization like the native Spotify app has. I use Sonos at work and find big volume differences prohibitive for work playlists  Request 2: Please add the ability to queue a playlist to Play Next already Shuffled. As of now, I can only add a playlist, and then reshuffle the entire list. I'd like to play a low energy playlist initially, and then add a higher energy playlist later on, but not risk reshuffling already played songs. I understand that I could simply remove the current queue, but this feature would give me more flexibility when I'm busy at work Thanks!

I can use my Sonos music library on my Synology NAS using MacOS.I can not use my Sonos music library on my Synology NAS using my preferred devices iPad OS or IOS on my iPhone.I can occasionally use the library on maybe one or two occasions after deleting and re adding the path on the iPad OS app. It has never maintained access overnight.When I try and detect the music library - nothing.When I  scan for new content it scans and the Synology NAS show activity.When I use the iPad OS Files app I can easily access the music folder on my NAS.Does anyone know when or, even IF, Sonos plans to fix this disastrous Sonos app for IOS for use with a NAS drive?

Cannot get trueplay to set up my two play 1 and beam after moving. Very annoying. The app starts and the test tones are heard but it cannot fintune. Tried a friends phone as well as reboot iPhone. IOS version is 17.6.1 and Sonos app version 80.12.03.I have a hearing devices and therfor a surround system helps me hearing. But now I hear the music very (very) loud but the voices…way to soft. I switched on the speech amplifier but not enough. The sound is terrible and I cannot watch TV. Sound is totally unbalanced. And I cannot adjust a thing. please help, much appreciated!

I have reset my sonos move2 to factory settings (green light is flashing) and it still appears in my system

I just purchased a new ERA100. I cannot get it to connect to my Sonos boost on my excisting system. In the network matrix I can see it as  WM1 - which means it is not connected to booster right? All other units are connected to WM0 as supposed.  how do I get the new unit to connect to the boost? 

Bonjour, J'ai installé ma sonos arc et j'ai suivi les instructions pour rajouter mon enceinte One et SL. Dans l'application, elles sont bien rattachées mais quand je regarde la TV, je n'ai que la barre de son qui fonctionne. Quand j'appuie sur le bouton lecture/pause des enceintes One, celà coupe le son de la barre Arc. Auriez-vous une idée de pourquoi je n'arrive pas à avoir le son surround ?En vous remerciant 

Is Sonos era 100 an outdoor speaker, can charge it and go out with no cable  

  Amazon Music Unlimited still limits the number of tracks that can be loaded into the queue.  That limit is 500.  There is a way, though, to load more than 500 tracks.  I had a playlist that was 689 tracks long.  I wanted all those tracks in the queue.  So I split that playlist into two playlists.  The first had 350 tracks and the second had the rest. I loaded the first playlist into the queue then added the second playlist using Add to End of Queue.  That gave me all 689 tracks. 

I recently just go the Sonos sub gen 2 and while setting it up, it required a compatible Sonos speaker which Sonos ray was part of the speakers but I’m having issues connecting both speakers to work together 

My Sonos speakers unexpectedly cut off then come back on. When I look at my speakers some of them are connected to my xfinity pods vice the gateway. How do I fix that?

How do I get my Sonos beam, one and sub in sync with my new era speakers, is good high clear sound on my era but the others is very low anyone having this problem?