About six months ago my Sonos would randomly just not work from the app. It would work for a few days and then not for a few. Finally it completely stopped and I reset and reinstalled the speakers and app. All was well for a couple of days. Then one speaker would play a different station from the other speaker. Went through the same reset and reinstall process. Also unplugged routers. Now only one speaker shows up on the app. I heard that Sonos recently updated their "system" and things have been glitchy since then. Any advice, suggestions appreciated. Such a great product, very disappointed that I have to go through the reinstallation process every few days.
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Odd behavior, certainly, you shouldn’t be having this issue.
Which Sonos OS are you running? Which Sonos speakers? Where is the errant speaker playing a stream from that is different from what your other speaker is playing? What router are you using? How is the Sonos system connected to that router? Have you checked your router for updates?
The issue you’re describing sounds like it possibly might be a potential IP address issue, exposed when Sonos reboots their system every time they update their software. Try this:
Unplug all your Sonos devices from power. While they are powered off, reboot your router. Give the router a couple of minutes to come back up, then plug in your Sonos devices. Note that this sequence is important, if the Sonos speakers are not powered off while the router is rebooted, you’re not getting the full benefit of the process.
A more permanent version of this is to go into your router’s software and assign reserved IP addresses for all your Sonos…if that is possible (it isn’t always a feature you can access, check your router’s manual).
Note that this has nothing to do with signal strength of your network, it is merely an addressing issue, making sure the packets of data are being sent consistently to the correct device.
Finally, if this doesn’t change anything, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Thanks, I’ll try that. At the moment the Sonos speakers are not showing up at all (eye-roll).
It might be worth, at least temporarily, wiring one of your Sonos speakers to your router with an Ethernet cable, too. Sometimes a router firmware update might cause an issue with the WiFi connection between the Sonos and your router.
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