Get help and assistance with your Sonos system

I have 2 Play:1s. I don’t use them often, but have been reliable for many years. Tried to use them this past week and they have both disappeared from the app. And my system also can not be found. No changes to wifi, network, or router. Tried to reconnect. No luck. Factory reset one of them and the app goes through the set up process and adds the speaker to the system with a final warning that the speaker has been added but may not be visible. If it’s not, unplug it and add it via system settings. This proven unsuccessful now three times. 

Changed my wifi provider and with old Sonos products did a full reset and managed to get all my iTunes music into my Sonos library on my laptop, so All my music plays fine form my laptop. However, when I try to add Apple Music to my IOS Sonos app with my Apple id and password I get the message “We have run into a problem, please try again”. Can anyone help please.

I have bought a lot of Sonos products. I am disapointed with the current situation related to the play one speakers and their wifi issues. The fact that sonos tech support is encouraging people to manually adjust their router settings is troubling given the security risks that can arise. 

Hi everyone!I already have a Home Theatre setup at my home: Sonos Beam (gen 1) + 2 surround speakers (Symfonisk).I’m planning a huge renovation in my living room and thinking about getting a projector or an LG tv with Zero Connect Box (it’s very cool, you should google what it is). Which means that the display will be too far from my eARC output.Therefore I have a question: can I use Sonos AMP to put it next to my media box connect it with eARC and then transmit 5.1 wirelessly to the home Theatre Setup? How would I do that?A general question: maybe there is a wireless HDMI transmitter that supports eARC?

Hello as the topic says I Upgraded system to Era 300’s with my existing Arc. Set up my 300’s with full anticipation set up some music and did hear a noticeable different. A bit more fuller in sound. Then I watched my favourite TV’s which I do way more then listening music and my hearth sank beneath the bottom of the earth straight into hell itself. Did i just get scammed?The tv shows are often 5.1 digital. Not atmos. The ones do not support Atmos, so for the few things i do watch in it and love hearing, I thought hell  yea, i can afford to upgrade, lets do it! But its NOT a upgrade!? The 5.1 digital shows so far I hear nothing in the back, even at +15 volume on the surround option, nothing, the One’s were so much better! And the content on all the streaming are often 5.1. I read that the central speaker of the Eras gets turned off when put into surround? Fine, if thats what makes Atmos work/hear better do it, but if its not, turn it back on!? Please? I got a feeling that THAT are the s

So my Sonos arc ultra was working fine with arc before and using pass through properly (Dolby in my ps5), then the other day it just wasn’t working at all and someone suggested resetting my Samsung tv which worked. I noticed though now it’s just labeled as a receiver  when connected with my tv and well it’s not doing anything other than pclm, unless I change it to dts on my tv settings 

Frustrated with Sonos for the 1st time.  I have owned Sonos since the ZP100 were 1st introduced. You can say awhile. My standard response to folks asking about Sonos is that it simply just works. Well I can’t say that now. Disappointed.  lately my Sonos has quit working on my iPad.  It still works on my iPhone. It has worked on my iPad for at least 10 years. No recent changes to network or anything. Now it simply doesn’t work.  I’ve done all the basics, reset, turn off, reset router mesh system, etc.   can anyone explain how to fix this?  I’ve read the threads on this subject already and tried them. Anyone at Sonos have a fix. I was your best non-Sonos employee salesman and now have a pause on my thoughts.  steve

We moved into a house where the owners left behind their Sonos speakers. We also have a prior system in our prior house. We can see and use the speakers in the house, but I can’t manage the system since it is still managed by the previous owners. I also tried adding one of the Sonos Fives from our previous house into this system (or just into a new system) and that didn’t seem to work either.  So here is what I want to do.Create a brand new system under my account that includes the Sonos speakers than came with the house, as well as our existing speakers. Is Factory resetting all the speakers the only way to do this (assuming I can’t contact the prior owners to transfer the system)? If I could contact the prior owners (they moved out of town) should I ask them to transfer ownership or “forget” their system.  Thanks 

Good evening,I am having a strange issue where I have 16 SONOS Port that do not get a an address from the DHCP Server. The issue occurs if I connect the devices to the ISP modem and also if I connect them to a SonicWall TZ670. However the DHCP assignment process works fine if I connect the Sonos devices to an old TZ300.On the packet capture from the firewall I can see how the DHCP process which is supposed to be Discover-Offer-Request-ACK is being repeated Dicover-Offer and the Sonos devices are ignoring the DHCP Offer and start over. Also many other devices work fine with DHCP on this network. We have done more than 100 installations with Sonos and Sonicwall and this is the first time that we have this issue. All devices are connected with a cable to a Cisco switch which has the recommended STP settings.The DHCP offer is being sent to the broadcast address 255.255.255.255 / ff:ff:ff:ff:ff:ff. I am mentioning this because there are DHCP servers that are sending unicast Responses and AF

Until yesterday I enjoyed listening music in dolby atmos by streaming Apple Music via the Sonos app to my era 300 stereo pair. Today my arc ultra and sub 4 arrived; I created one system with the era 300 pair as surrounds. Strangely enough The dolby atmos badge no longer appears when I stream music from Apple Music via the Sonos app. The spatial music flag is enabled, so I don’t understand why Dolby atmos isn’t working anymore. Any suggestions?thanks!

Hi,I am looking for a possibility to hear de tv sound in the kitchen(Ikea) I have a LG tv with a denon conventional 7.1 system. And am willing to buy something new from Sonos.But I don't want greats delaysHave anybody some experience?   

I changed by router password and it looks like I have to go through every existing Sonos item and re-connect it.   Is that right?Thanks 

Hi All, I own two Era 100’s configured/linked together as a stereo-pair in my living room. I want to buy a 3rd Era 100 for the Kitchen and use synchronous multi-room streaming so I can walk between my Living room and Kitchen with the music perfect in sync. Would this work?

Hi,I am looking for a definite answer to the 2 following questions:Do the Sonos ACE work with Win11 and Teams via BT connection? If yes, how do they perform in terms of masking background noise?

WTH do I have to completely reinstall my system to get these speakers to work.  These are great speakers, but the software is a total POS.  Half the time I open the app it doesn’t show any connected speakers and I have to go through the entire set up again.  The other half of the time it won’t connect to my wi-fi system with no explanation.  Why does listening to these F’ing things have to be so hard??

hi, the infrared remote control of my Philips LED TV 24” PFS5505/12 is not recognized in any way by Sonos Ray, that is connected with the optical cable to the TV and working perfectly.I followed all the instructions (https://support.sonos.com/it-it/article/tv-remote-not-detected-by-sonos) and in particular:*on the TV I set the audio output to "TV speaker deactivated"*I installed new batteries in the remote control*I pointed the remote control directly at the IR sensor of the Ray, from a distance of 1 meter and up to 1cm.*there is no object blocking the infrared sensor*there is no source of direct sunlight, and in any case I made MANY attempts to recognize it even in a dark room*there are no other infrared signals that interfereThe only thing I notice is that the Ray LED lights up when I press the volume + button 3 times, but the Sonos app continues to say that the remote is not detected.What to do?Thanks for the help

Buenas tardes, tengo una barra de sonido Beam 2 y acabo de adquirir un altavoz ERA 300, sé que es poco para un sistema de cine en casa pero tengo que ir poco a poco ya que no me puedo permitir otro altavoz más. Qué opináis? Mucha gracias y un saludo a todos. Moderator edit:Google Translate-Good afternoon, I have a Beam 2 sound bar and I just bought an ERA 300 speaker. I know it's not much for a home cinema system, but I have to go little by little as I can't afford another speaker. What do you think?Thank you very much and best regards to everyone.

Hello-I am a long time Sonos user and have 12 SONOS speaking running on an ASUS RT-AX88U router. They are all connected to the 2.4GHz network. I have disabled IGMP Snooping, Airtime Fairness and disabled the 802.11ax / WiFi 6 mode on the 2.4Mhz network with the channel bandwidth set to 20MHz. The control channel is set to one while the SONON channel is set to 11.  I have actually gone as far as to assign fixed IP addressed and bounded those devices to the 2.4GHz At this point it seems that the network works perfectly if I’m streaming from Apple Music or other streaming services from my phone. However, any time the source is a TV the network becomes unstable, and speakers drop out randomly, its maddening. The ARC on one TV and the Playbar the other never drop out, just other speakers on the network. So, the speakers connected via optical cable never drop. I have a SONOS that I have tried with similar results. Anyone heard of anything like this. Again, speakers seem stable when playing m

Hi all,I noticed that my arc ultra has completely different levels when streaming music (I use Tidal) vs when I watch TV.When I watch TV my volume is typically around 20-25, depending on the content. But with music, I need 60-70 to sound roughly at same volume level IF the music is streamed directly to the arc ultra.However, if I send music to my tv’s Tidal app, the volume is back to normal, the sound seems fuller (more bass) and I'm back at 20-25. Same goes if I use the Tidal app on my appletv.This suggests that sonos is applying different settings when streaming music, which is not completely new (my sonos amp also does this). However, it seems that the difference on the ultra is much much more pronounced, which makes me wonder if there's some latent issue?   

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People not skilled at windows have struggled to add music to their library. This is what I did Ok, I am new Sonos user and downloaded and installed the windows app onto my Windows11 PC. I got he 913 error initially and did the following (refer to picture)My Pc is called MARTIN-PC so the full network path to it is \\MARTIN-HP\Music.I right-clicked and chose Properties, selected the Sharing folder I shared it.Then I selected Advanced Sharing, checked Share this folder and then clicked the Permissions button.Clicked the Add… button which gives a Select User or Groups window.I typed Sonos in the text box and hit the check names button. It filled in the full name (in my case MARTIN-PC\Sonos).Selected this line in the text box and hit OK.The Permissions for Music window was reactivated and the Sonos Wireless HiFi System appeared in the upper list.I selected it, then added Change permission to Allow (Read was already checked)After hitting OK a few times, back to Sonos app and it worked just f

I have a Sonos arc with a sub and 2 era 100’si have never had a good Sound with it and Connection Problems from beginning who know what to doe and wich Setting Are there so i finale have this working as it shouldsupdates Not possible

I have a "Google Chromecast with Google TV" connected to my TV via HDMI. I use it to stream YouTube, Netflix, and Kodi. My TV is connected to a Sonos Beam (2nd gen) via HDMI Arc. Whenever I play a video with a Dolby audio track (on YouTube, Netflix, or Kodi), I hear a popping/cracking sound at the beginning of playback. This issue does not occur when playing stereo/PCM audio. If I stop the video and resume playback, the popping sound happens again. However, if I let the video play, there are no further issues during playback. The exact same popping sound occurred when I previously used a Sonos Ray connected via an optical cable. When I replaced the Sonos Beam with a much cheaper Philips soundbar (connected via HDMI Arc), the problem disappeared completely, and everything worked fine. This suggests the issue happens with Sonos devices, regardless of connection method (HDMI Arc or optical cable). How can I fix this? Is there a known solution for this popping sound when starting playback

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Feature request. I would have thought this would already be possible but can we have a feature where we can use two era 300s as a stereo pair when bonded as surrounds. Would be great if I could use them as surrounds when needed but then quickly switch them to a stereo pair if I wanted to use them for music play back by themselves. Would give users a bigger use case scenario and for the cost more versatile.