I have connected my Sonos ace to Sonos beam gen 2 through the app but the sound does not swap. No message on the app to say there's a problem - it appears to think there is a connection but the sound is still coming from the beam and not the ace. I have followed the instructions on the Sonos site but am I missing something?
Answered
Sonos ace tv swap not working
Best answer by Scarff
Try rebooting the Beam that worked for me.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
I have this same issue but after one or two successful swaps the issue returns. Do we really have to unplug the beam every time we try to use swap? The way it’s mounted on the wall makes this not really a viable solution. Has this issue persisted for you?
I have this same issue but after one or two successful swaps the issue returns. Do we really have to unplug the beam every time we try to use swap? The way it’s mounted on the wall makes this not really a viable solution. Has this issue persisted for you?
I’m not seeing the issue with Ace/Beam (gen2) here - haven’t had to regularly power-cycle the Beam. If you’re continuing to have issues with the Ace and/or your Sonos soundbar and can easily reproduce the matter, but perhaps haven’t yet contacted Sonos Support, then maybe just give them a call.
Here is the link to contact them…
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.