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I have been working with Sons Tech Support for over 2 months now and still don't have any answers. I have a play base and two play 1 that were having some connections issues so i was lead to do an update. That's when the poop hit the fan. I could not get the play base to do an update with tech support see case number: ********. I was told that this was a know issue and they don't have an eta on when they will have a fix for it. I don't want this post to get deleted so i will stop there and not share my email correspondence with you all but lets just say it was sad. Is there anyone else out there experiencing a product update or registration issue? And if so what is the product you are using and how did you get it resolved….or is my hunch right and there are thousands of us out there that just in limbo?

Moderator edit: Recorded and removed case number

Are you trying too update them as a Home Theater surround setup (Playable + Play:1’s as surrounds). If so remove the Play:1’s as surrounds and they should revert back to individual speakers. You should have three (3) room/zones. Trying running the update. 

You can also try updating each speaker separately by bringing each speaker close to your router and connecting them one at a time to it via Ethernet.

Let us know what happens.

No , we (Sonos) tech support and I have been trying to update and register them separately. They don’t showing the app at all and we tried my windows laptop top iPad and iPhone. On WIFI and LAN connection. Our primary focuse has been the play base… the Play 1 was to see if this issues was only on the play base. (It was not). We did a hotspot with my phone then tried to use the IPad to do the update on the play base that that worked. But then it will not  register so it’ll pop up in the app as a configured device…. And before anybody asks, yes I’ve done factory default resets on all of my speakers several times. Also, as I had mentioned before my Sonos move had also gone through the same process and it updated and registered just fine on the Wi-Fi…. That’s what I was told by Tech Support that there is a known issue with their app and they don’t have an ETA on when that’s going to be fixed by their engineers. I came here on this form to see if there’s anybody else that was experiencing this as well. Thanks for all your questions and I look forward to your responses.

Unfortunately, I have no other advice. Hopefully, Sonos will get the issue sorted sooner than later.

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