Get help and assistance with your Sonos system

Howdy y’all. I was wondering what the status is for using custom music services on the Android Sonos app? I have been using Airsonic-Advanced for many years now (Subsonic prior). Here is the documentation link if anyone is curious or needs more details on how this works: https://github.com/airsonic-advanced/airsonic-advanced/blob/master/SONOS.mdThis represents 99%+ of what I use my Sonos system for. I can’t seem to make sense of whether or not this is something that is on the roadmap for future fixing? I am assuming this is a result of the android app update a few months ago, since that is when it stopped working. I use this all day every day, so it was easy to notice. I can fully use my Airsonic-Advanced service with the Windows and iPad Sonos apps, so that is how I am currently getting by. Anyway, if anyone has any information that could at least inform me about this, I would be very appreciative of your time and effort. Thanks!

My wife and I have 2 x Spotify Premium Duo accounts - one each on our respective iPhones.  Both accounts are connected accounts on our Sonos app, with my wife’s account as the primary (and selected) account.  However when I leave the house and play spotify in the car or through my air pods, the Sonos playlist in the house stops playing.  Is there a way to configure this to prevent that?

My Sonos Move is grouped but not playing music, although the app says it is playing, showing its volume control and all.  It responds to voice commands, like “hey Sonos, play music”, and responds back like “awesome” or “good choice” and all grouped speakers starte playing except the Move.  Again, the App shows it is playing with song name and everything.  See below.  This is extremely frustrating.  Please help! 

Hi everyone…I'm new & late to the party...I've already seen a few and helpful answers to the question I wanted to ask. That is, what sub should I get that's compatible with my GEN 2 BAR, recently acquired. Some helpful answers are about 1 year or so old now, so I thought I'll raise the question again, in case things have chenged since. Tech is restless & always on the go, however, if nothing much has changed, then I'll try and follow some of the advice already given by the community.Cheers everyone.Gidu

Since the Spring 2024 update my system takes close to a minute to connect to my system. While listening to music and want to adjust the volume or skip a song, I open my phone where the app is open showing the first song I played and it takes a minute before the current song comes up and allows me to adjust any settings like volume pause or forward track. Additionally, when I am listing to a song and want to view the queue to see what’s next, when it opens it goes to the top of the queue list instead of the song currently playing.  The UX on the new app is MUCH worse than the old one which was significantly more user intuitive. 

Hi I need some help. I have just set up my Sonos Ray sound bar with my Samsung QE65S95B (2022) Smart TV. I followed the instructions with the app and set up the TV remote as well.The problem I am having is that i can only increase the volume via TV remote but not reduce the volume. Has anyone got any suggestions?  At the moment I can only reduce the volume via the Sonos App or by tapping the bar. Please help

Hi I have 2 Play5 and 1 Sub of the sonos first Gen. How can i configure these products? It asks me each time to update, whe I do this, there is no compatibility any longer so that they are unusable… i brought it back to Sonos S1 but cant do some configs like stereopairing or pairing the Sub with another 1st. Gen Play5 Do I realy have to throw this old speakers away??? would be nice to get some help with this issue, thanks a lot!!! Regards,Schmiddy

I have a sono sub mini and 2 sonos one gen 2s is there a way at all to connect them to a tv with aux I have a connect but isn't compatible with sonos sub mini

Hello, I read other topics. I verified my account is (and always has been) in the US. I'm not using a VPN. I've tried this on my phone (android) and an  iPad, but there is no Sirius listed in the service listing. I've been trying to add it for like 8 months but finally got mad enough about it to make an account here. 

I have great difficulty playing CDs through the port, and cannot play cds without the port. Does anybody have any suggestions?  It is an old system Yamaha amp and Rotel CD player. 

I have Play 1 speakers. System refuses, this morning, to connect to Prime Music content. Do I wait till Monday to call Tech support, or is there some fix, or issue I'm unaware of? 

My first  Beam2 worked beautifully until after 10 months it would no longer connect to the network.  It was replaced in record time but the new one does not sound a good as the old.  It seems to have resonant peaks which affect the clarity of some sounds mainly speech.  I tried to use the Trueplay function on my iPhone to level the frequency response but that no longer works.  Any ideas please?

Hi,Currently I have a Symfonisk table lamp of Gen 1. I want to get the Beam Gen 2 and another Symfonisk lamp to create a stereo pair and to get surround. At the moment I will only be able to buy the Symfonisk lamp Gen 2.So the question: will the Beam Gen 2 work with a Symfonisk lamp Gen 1 and a Gen 2 to create a stereo pair? Or will it only stereo pair with compatible Symfonisk Gen?Thanks in advance!

Can I pair my iPhone with my Sonos system?

Hey people,I love the flexibility of taking the Move out and returning it to the system in the house for a bigger sound. I'd like to expand the collection but I'm put off by never ending connectivity issues.I have high bandwidth fibre-optic broadband which exceeds our demands. I have a new WiFi router as I figured this was the issue but if I take the move out of the WiFi and use as intended. When I return it to the system in the house it often won't pair with the Sonos one. (Not stereo)Honestly, I find this so frustrating or am I over reacting?I'd go for the Arc and some era 100 but if every time I want to use it I have to spend 30mins trouble shooting I'd rather not waste my money.I hope there's a simple answer? 😬Perhaps it's me🤷Any help much appreciated 

I have TWO albums titled ‘Crash’ (DMB and movie soundtrack). Indexing gives me three albums, with TWO copies of the soundtrack along with the DMB album. I have FOUR albums titled ‘Unplugged’ (Alice in Chains, Alicia Keys, Eric Clapton and Wind Machine).  Indexing gives me seven albums: AiC, EC, WM, and FOUR copies of Alicia Keys. In both cases the duplicates are identical with respect to tracks, artists, etc. I got around the problem by changing the album titles, using ‘Crash (soundtrack)’ for one and ‘(artist name) Unplugged’ for the others. But this seems buggy and unnecessary.  Any ideas as to why the duplicates in the first place? Thanks...

I have a house full of Sonos speakers and love them !!I first set up my new move2 yesterday. Got latest update and set up on wifi.it played music via Bluetooth straight away but next day - connected but no sound. other tech savvy family members couldn’t get their music playing either.  if this is the pattern then it’s going back !!!

Hi,I ended up with two rooms with the same name “Living Room”.One has: Arc Ultra, Sub, Era 300the other has: Era 300How can I get that single Era 300 into the room with the Arc?thanksOS

So is it just Sonos or is it the combination that sucks? Any body else with this combo? Sometimes Sonos works fine, for a while, then nothing works….. I try to reset something, here or something there, after restarting all Sonos products and restarting the network, then sometimes it starts working, for a while, then speakers start to drop out, drop out of the system….. I read sort of the same description from other users so….  But the question is , is everything the app or is it something with my mesh WiFi, I have looked deep into the configuration but can’t  se anything fishy, am I missing something?

Using Sonos Arc, Hisense U8 TV, 2 play1’s in surround speaker mode. I have Sonos HDMI 2.1 cable to TV earc.  I have ARC enabled in Hisense and CEC. In audio out in Hisense, I do not get sound from my 2 play1 surround speakers in audio out passthrough or Dolby Digital. With passthrough marked Sonos app says Stereo. In Dolby Digital checked, Sonos app does say Dolby Digital plus but no sound from surround speakers. In auto out with Auto marked, I get sound from surround speakers but Sonos App says Dolby Digital multichannel 2.0.  Any suggestions?

Hi, I currently have the Piano Disk IQ system with Apple Airport express which communicates to the Piano disk app to play the Piano.  The IQ has to low level outputs that go to a powered soundbar subwoofer combo that sucks. My goal is to be able to connect this to the Sonos system.  I currently have a full Arc system in the same room for the TV. 

I have Sonos Beam with two Sonos ones connected to a lg cx. The sound from apple 4k tv box sounds better via bluetooth than from wired hdmi 2.1 connection…..any ideas ?

Hi,My wife recently bought a gen2 from johnpye auction house without testing it first. The unit arrived with the white led flashing. I tried resetting but it never goes to the orange light. I connected it to the router through ethernet overnight without success.  The unit was bought at 260£ but at the moment I have a large paper weight that I cant make it work. Any suggestion to how to fix it ? 

I am unable to select and play either music or other audio using the Sonos app. The app will not allow me to select the speaker I want to use and Ifmi try and play anything via the currently selected speaker I get an “unable to connect.Try again later” notification.  However I can use Alexa to play music or radio stations to different speakers. i’ve also had problems with the app not showing all my system without constantly powering speakers off and on again. yesterday I logged out of the app, deleted it and reinstalled the app again. My system then appeared in it’s entirety and I could select Speakers and play both radio stations and Apple Music, however today the previous issues discribed above are back. My Sonos system includes: port, Beam Gen2, Roam, Era 100 and One. I use Apple Music and various Radio providers. I use an iPhone to run the Sonos app. Any advice on how to resolve would be appreciated as currently my whole system is practically unusable :-(  

I have used Sonos playing TIDAL for many years. Suddenly it won’t do that anymore. I have deleted TIDAL and reinstalled it. Managed to play one song, and that’s it. I can see my favourites playlists, suggestions from TIDAL etc - but that’s it. Suggestions anyone?