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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,881 Topics
  • 15,608 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1881 Topics
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sawright78Contributor I
posted in General feedback and conversation
Sonos Customer Support is non-existent

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

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S
3 years ago
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BeefactoryContributor I
posted in General feedback and conversation
Make Most Voted comments the default in forums

Just that. Making oldest comments the default is such a bizarre choice for a support forum. 

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Rowena B.
3 years ago
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JGB1964Contributor I
posted in General feedback and conversation
Reverse Recycle option

Sonos,   I feel the rollout of the End of Support for legacy systems was not well executed. I currently own 2 play 5 Gen 1 speakers that I was very happy with. I chose the recycle option to upgrade to the new generation of Play 5 speaker. While I did see the disclaimer to inform me that the speakers would no longer receive software updates, I did not understand at the time, that the speaker would then be unusable in any capacity. At minimum, I thought I could use the Aux input to drive the speakers with an analog signal from an iPhone or iPad. Given these facts and the changing policy about end of support, I feel the users should be given the option to reverse the recycle option. I currently have more than 2 weeks left on my termination date. I would hope that Sonos could create a software update that could reverse the “bricking” of my 2 play 5 speakers. This would go a long way to at least minimize the damage that has already been done to the reputation of Sonos.    

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3 years ago
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RwdragonContributor I
posted in General feedback and conversation
paid radio station identification announcements

Hi. Is it possible to turn off the “your listening to sonos hd radio...” identification announcements that are played frequently while listening to the “paid” commercial free hd radio service? I’d like interruption free listening, after all isn’t that what I’m paying for?. I don’t need to be reminded about who is providing my radio service, I already know. Thanks! 

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R
3 years ago
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skhollowayContributor I
asked in General feedback and conversation
Can't connect to Sonos

Bridge was inadvertently unplugged. Now nothing is communicating so I’m guessing it goes to bridge/wifi. Quick fixes aren’t working. Any thoughts?

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Stanley_4
3 years ago
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SilkContributor II
posted in General feedback and conversation
What is up with Sonos support?

I’ve tried calling twice now and keep getting dropped after waiting 30 minutes each time.  

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Simon B
3 years ago
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barritiaAvid Contributor I
posted in General feedback and conversation
Customer service unresponsive.

Ok so been trying for 2 weeks to get hold of sales and technical support. Yesterday and day before was on hold for over 2hrs each and didn’t even make it to a person. Emails are unresponsive and so is messenger Support. I notice that this has been a major issue since as far back as 2010. What on earth is going on over at Sonos. They might want to think about employing extra customer service reps. I have already bought 8 exteriors speakers by another brand instead of Sonos and I’m tempted to just laugh off the other parts of the system. It also worry’s me that if I have a issue I won’t be able to get through to technical help at all. It seems they rely on this community of customers to give support which is ridiculous with the prices they charge.    anyone have any advice on how to get hold of anyone before I just give up.   thanks  

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C
3 years ago
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Trevor CleaverContributor I
posted in General feedback and conversation
Is it better to have separate amp and speakers now we know how sonos will treat customers long term with the S1/S2 debacle?

I am due to renew my multiple sonos ZP100/120s a couple of play 5s and connects. I have one new AMP and it works ok, sound is better than before. However I am hesitant because I dont know if Sonos will brick hardware in the future. Am I better buying some quality amps to go with the speakers (instead of sonos AMP) and then using an alternative distribution system. It was nice when it was integrated but sound quality always suffered. Is there a better way now, could I even just live with Amazon Shows around the house and use spotify. I feel seperating hardware and network distribution is the way forward after we have seen Sonos’s true colours. To be honest I cant blame them as the old business model wasnt working - however i dont want to sink several thousand into this every few years. help/opinion appreciated. 

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K
3 years ago
A
AndyK55Contributor I
posted in General feedback and conversation
Why is the Sonos App so bad?

It just never works - does anyone else have the same problem ?

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C
3 years ago
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harry smithAvid Contributor I
asked in General feedback and conversation
TURN OFF YOUR IN-APP ADS, SONOS!

I have logged on to Sonos and looked at the ‘Contact Options’ under Profile. Here there are two check boxes: Email  and Sonos App . Both these boxes are unticked. (Perhaps they should be ticked? The interface is not clear.) I have also requested to unsubscribe from Sonos email. However, I am still repeatedly getting Sonos spam in the app and via email. Does anybody know how to prevent Sonos from sending out the SPAM.Thanks for your help.

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Paul A
4 years ago
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ajx8141Enthusiast I
posted in General feedback and conversation
Audio File info Details.

This is more of a feedback/feature request. After adding some Hi-Res versions of music I already had low versions of in iTunes, I realized when looking the tracks up in a search. The file info is identical both in the Mac Controller and iOS controller. I suggestion, at least, an option to enable an audio quality info option that will allow us to see the file quality, i.e. FLAC, ALAC, Wav, 128mhz, 320khz. Sorry for the long sentence!

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Simon B
4 years ago
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damasContributor II
asked in General feedback and conversation
poor technjcal support

Should I put up my Sonos system up on eNay for 1/10 the price before they go bust?  Your system isn’t reliable. Worse is your support now is even less reliable. Some genius guy in IT decided it’s cheaper to have a dumb chatbot who will ask 100 questions and get no answers. Then one tries to call you but I guess Sonos 2 isn’t working because you say you’re busy supporting that. But meanwhile you have no problem pushing new products like the radio. MSO now I have a 4 piece system and only one works. And I guess there’s no one to call and speak to.  Sad when good ideas go bust due to lack of execution. 

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Annazel S
4 years ago
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HiddlesContributor I
asked in General feedback and conversation
old system - how to upgrade?

Hi, I’ve had my Sonos since about 2006/2007 and have it set up in 3 rooms with the old bridge system, there is nothing wrong with it but I would like to add a couple more rooms. How do I do this with the new system? 

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Paul A
4 years ago
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bseymourContributor I
asked in General feedback and conversation
account

*** off app*Moderator edit to conform with posting guidelines.

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Airgetlam
4 years ago
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JeffreyLiberia2020Contributor I
asked in General feedback and conversation
Change the name of the Alexa voice service in Sonos System

A customer called today asking if he was able to change the name of the Alexa voice service in his Sonos  System since his daughter's name is Alexa and every time he calls her Sonos system got active.He said he was able to change it in his other amazon devices because he did and wanted to know if there was a way he could do the same with Sonos.Unfortunately, this option is not able for the Sonos system and the customer suggested doing it since he was not the only one that has the same issue and asked to please put this feedback on the community page.

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106rallye
4 years ago
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manir81Contributor I
posted in General feedback and conversation
Sono Product testing

Is their any Cool Sonos product testing on this Community Sonos products are COOL and mean it because I have Play 5 and  Couple of Sonos speaker's on my SmartTv.they expensivebut100% worth the price I had them for a while and they still look brand new. it would be a pleasure to TEST some TOP CLASS Sonos speakers...

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Airgetlam
4 years ago
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Lynn47Contributor I
asked in General feedback and conversation
Support Hard to get

I am having a very hard time getting support to communicate with me!

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Airgetlam
4 years ago
C
CellAvid Contributor I
posted in General feedback and conversation
Web Site On Large Monitors

Hi, I think someone should really check the web site out and how it displays on ultrawide monitors. It’s absolutely shocking and almost unusable, and this is fully zoomed out!  

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C
4 years ago
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Alex799Contributor I
asked in General feedback and conversation
Neuer Sonos Port - Trigger Ausgang - keine kompatible Receiver mit Trigger Eingang

 Guten Tag ZusammenIch habe mir einen Sonos Port gekauft, da dieser einen Trigger Ausgang hat und Sonos Werbung gemacht hat, dass man so wie bei HEOS einen Receiver automatisch einschalten kann. Nun musste ich feststellen, dass keiner der renommierten Receiver Hersteller (Pioneer, Denon, Maranz, etc) einen Trigger Eingang haben. Gibt es einen anderen Weg, den Receiver automatisch einzuschalten? Der Sonos Support und der CEO haben mir leider keine Antwort gegeben. Sollte dies nicht gehen, müsste Sonos das Produkt zurück nehmen, da es die ausgeschriebene Funktionalität nicht gewähren kann. Ich hoffe es gibt einen anderen Weg. Es GrüsstAlex

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Airgetlam
4 years ago
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GJM73Contributor I
asked in General feedback and conversation
Monthly - Annual - Listening Statistics

Has Sonos ever thought of sending out user listening statistics - similar to what Spotify do?Then providing an option of a playlist using the songs I’ve listened to the most or ones I haven’t listened to for a while?I’d certainly use it - great bit of marketing and use of our data.

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Annazel S
4 years ago
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JRB in ILContributor I
asked in General feedback and conversation
Customer Service

I received our ARC recently from a Best Buy online purchase and discovered the power cord was loose -- not remaining in its slot and so the device would not remain powered during the set up. Two days later (because we received it on a Saturday) I called Sonos support and was told to take a video of the cord jiggling to verify my story. I did so while on the phone and the Sonos employee told me a new cord would be mailed to me after my case was referred to the returns department. I was told to expect an e-mail from this department that would ask me to confirm my home address, and that this e-mail would give me the option of PAYING MORE to have this cord shipped faster. Three days later, no e-mail. I called support and was told the employee I spoke to neglected to forward my case to the returns department and so I must wait another 1-2 days for the shipping e-mail; and that (once I confirm my address) the cord would likely arrive in 2 weeks. I was told an expedited solution was NOT avail

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Mark P
4 years ago
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WeBSpinninContributor I
posted in General feedback and conversation
No Return Label

After chatting with a Sonos rep on Sunday 10/25/2020, it was discovered through diagnostics that the WiFi card in my Sub (Gen 3) is faulty. I had only had the Sub for two weeks. I received an RMA email stating I’d receive a return label within 24 hours but did not come.  I followed up via chat on Tuesday 10/27/2020 and was told it was coming. But it didn’t. I called Sonos on Wednesday 10/28/2020. Again, I was told I was in the queue and to expect it later that day. Nothing. So here I am, Thursday 10/29/2020 trying yet another channel hoping to find someone who can generate a return label. Is there anyone out there that can help? … BTW I have seen that this seems to be a shared experience across customers. WHY Sonos?!?! What is so hard about generating a return label with UPS? I’ve gone from a very satisfied customer to being pretty pissed off. Not sure I’ll be purchasing any other Sonos speakers. There is too much competition out there and experience matters too much to fail at an esse

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4 years ago
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craahaveContributor I
asked in General feedback and conversation
Feature request: Simple way to level sound on all Speakers

Just a feature request. A simple way to adjust sound level on all speakers with one touch.So one touch to have same level on all speakers.

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ratty
4 years ago
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R. ScottContributor I
posted in General feedback and conversation
Customer Service: Why is SONOS Customer Service suddenly so abysmal?

Has anyone else noticed the downtown in SONOS service?  Wait times of 30-45 minutes, misinformation, inability to give accurate information on purchases/exchanges?  I have experienced all and does not reflect well on an “engineering” organization.   Last straw today: they requested all my shipping information (again) on an exchange they originally said was being delivered last Friday...

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Annazel S
4 years ago
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jwwindyContributor I
asked in General feedback and conversation
Support contact options

How do I make voice contact with customer support?  Patience is wearing thin dealing with S2 app.

2823
Simon B
4 years ago
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