Contributor I

Trueplay not working due to noise in quiet room

2 replies
410 views

Been trying to tune for a few weeks, but always get an error message about ambient noise. While waiting on line for Sonos tech support, I moved from my usual armchair position over to the couch (a distance of 7 feet) and voilà, it completed the tuning.

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Corry P

Sonos Staff

Hi @Gerry51

Welcome to the Sonos Community!

Thank you for sharing your experience!

For readers of this topic, other steps that can help are:

removing the phone’s case
trying with another device
turning off nearby devices (those that may make noise)
ensuring your fingers do not slide on the surface of the phone during the TruePlay Tuning process

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

toyboy

Chromatic Producer II

In addition which I learned from this forum turn off bluetooth on your phone. Any more I close all apps on the phone as well. Hope this helps!

Have a great day and be kind

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