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FedEx Ground Having Issues Delivering Packages

  • April 28, 2023
  • 4 replies
  • 945 views
AjTrek1

You Gotta Laugh 😂

In addition to high demand for Sonos newly released products and accessories causing an order backlog…. you may have to deal with FedEx Ground either not moving the package or mis-routing it to another destination causing more delay. 

Ordered a set of Era 100 wall mounts 3 weeks ago. Sonos was finally able to ship them on 4-21-23 from California distribution center. The promised delivery date by FedEx Ground was 4/27/23.

FedEx Ground online tracking is now stating POSSIBLE delivery on 5/1/23. Called and spoke to a FedEx agent and their internal tracking shows delivery on 4/28/23. WOW 😯!!

So the bottom-line is that my mounts are somewhere on a truck. However, the question is whether the package is moving towards me (from original ship point) or coming back from a mis-routing to another destination.

Gotta Love It 😍! 😂!

Together Everyone Achieves More = T.E.A.M.
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4 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • April 28, 2023

FedEx Ground, for when it absolutely has to be there someday, maybe.  :-)

 

AjTrek1
buzz
  • buzz
  • April 28, 2023


Air shipment is no better. I had a next day FedEx package shipped on a Monday disappear until Friday. In this case they had choice of actually moving the package by air or land.

Overall I find UPS to be more reliable in my area. A few weeks ago a FedEx package that did not belong was dropped on my home doorstep. It was amazingly difficult to deal with that. 

A lot depends on the local delivery person. In our business we were on a first name basis with the FedEx  next day and the UPS drivers. If they had a critical package and passed us on the street, they’d give it to us on the spot, regardless of their schedule. Then we moved a few blocks, have a different set of drivers, and service has deteriorated significantly for both. Packages might be dropped on the steeps in a busy urban business district. 

AjTrek1
Airgetlam
jgatie
  • jgatie
  • April 28, 2023

Fedex is a mess.  I love the company Sweetwater (sweetwater.com).  They have the very best customer service I’ve ever experienced (and they send candy!).  However, they ship via Fedex.  I recently bought a guitar from them, not a very expensive one, but it wasn’t a cheapie either.  Having been screwed by Fedex before, I was on pins and needles watching the Fedex tracking screen.  I was braced for a disaster of a crushed box and a cracked neck or body when I read the dreaded “Shipment exception Barcode label unreadable and replaced” in the travel history.  Luckily, it arrived in pristine condition (a tribute to Sweetwater’s overzealous packing regimen, not anything Fedex did).

Fast forward a week, and I’m waiting on a (this time cheapie) bass for a gift to a budding young musician.  What do I see again? “Shipment exception Barcode label unreadable and replaced” in the travel history.  Hopefully I’m as lucky with this one as the last, but once again I’m braced for the worst. 

AjTrek1
Airgetlam
AjTrek1
  • AjTrek1
  • Author
  • April 28, 2023

Update:

FedEx delivered my package today as the agent promised. Package was still late but not as late as was indicated. Seems tracking on-line varies from what the agent sees even though the IVR says agents don’t have any additional information. You just can’t trust AI to tell the truth 😂

Together Everyone Achieves More = T.E.A.M.
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