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Sonos 3rd party advertising and aftersales is Abysmal

  • 21 April 2023
  • 2 replies
  • 45 views
Steveamv8
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having recently  had my Roam renewed under a warranty issue , but still not set it up due to being away from home.

I am being bombarded with e-mails , how did we do, sign in and get 15% for handing back your old system etc etc 

Take our survey and get 20% off your next purchase

So you take the survey , but it says you have put the wrong input in , which I have not ,So cant complete the survey.

You then try and contact sonos to tell them its not working and get a return e-mail saying its not monitored??????

So why am I doing the bloody survey?

I love the products and recommended them to others but have also told them to buy it from a third party retailer with an extended warranty so if anything goes wrong they dont have to deal with the nightmare that is Sonos Direct .

 

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Best answer by Corry P 26 April 2023, 15:01

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2 replies

A
Userlevel 3
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Hey man it could be a lot worse, we could be dealing with this…

 

Corry P
Userlevel 7
Badge +18

Hi @Steveamv8 

Welcome to the Sonos Community!

I’m sorry to hear of the issues you’ve had with marketing messages. Please follow these steps to prevent such messages:

  • Go to the Profile section of your My Account page on Sonos.com.

  • Choose Edit Profile at the top of the page.

  • Scroll down to the Contact Options section.

  • Opt-out of your desired contact options by unchecking them.

  • Choose Save Changes at the bottom of the page.

If for some reason this does not stop them, I recommend you get in touch with our technical support team directly.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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