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Answered

Subscription not working?

  • April 1, 2023
  • 8 replies
  • 137 views

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A question for the moderator(s) of this community: since a couple of days I no longer receive mail when a new answer was added to a discussion I subscribed to. The last mail I received was on March 21, after that nothing. Is this a problem on my side or is it a community/Insided problem? BTW I did check my spambox, no mails there either.

Best answer by Corry P

Hi @beynym 

Thanks for your post!

Our community manager, @Ditte, has reported this to Insided (or something very similar, at least) - it has been noticed by other users too.

Thanks for flagging!

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

8 replies

Corry P
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  • Sonos Staff
  • Answer
  • April 3, 2023

Hi @beynym 

Thanks for your post!

Our community manager, @Ditte, has reported this to Insided (or something very similar, at least) - it has been noticed by other users too.

Thanks for flagging!


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  • Author
  • Local Superstar
  • April 4, 2023

@Corry P

Thanks for getting back to me. 


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  • Author
  • Local Superstar
  • April 10, 2023

@Corry P

It's been almost 3 weeks now since I got the last mail, and still I'm not receiving any mails when a new answer was added to a discussion I subscribed to. Really takes the fun out of things.


Corry P
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  • Sonos Staff
  • April 10, 2023

Hi @beynym 

We’ve reported the issue to Insided - hopefully they will action a fix soon.


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  • Author
  • Local Superstar
  • April 10, 2023

Hi @beynym 

We’ve reported the issue to Insided - hopefully they will action a fix soon.

Thanks, I'll just have to wait it out, I guess.


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  • Local Superstar
  • April 10, 2023

Yes, same here for a few weeks too.


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  • Author
  • Local Superstar
  • April 13, 2023

@Corry P My subscription mails are returning. Looks like the Insided system is up and running.


Corry P
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  • Sonos Staff
  • April 13, 2023

Good! Thanks for reporting back.

I think it was addressed at 4pm GMT.