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beynym
World-Class Superstar
Apr 1, 2023 5:46 AM UTC
Answered

Subscription not working?

A question for the moderator(s) of this community: since a couple of days I no longer receive mail when a new answer was added to a discussion I subscribed to. The last mail I received was on March 21, after that nothing. Is this a problem on my side or is it a community/Insided problem? BTW I did check my spambox, no mails there either.

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    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 3, 2023 3:15 PM UTC

    Hi @beynym 

    Thanks for your post!

    Our community manager, @Ditte, has reported this to Insided (or something very similar, at least) - it has been noticed by other users too.

    Thanks for flagging!

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    8 replies

    Corry P
    Corry PAnswer
    Sonos Staff
    Apr 3, 2023 3:15 PM UTC

    Hi @beynym 

    Thanks for your post!

    Our community manager, @Ditte, has reported this to Insided (or something very similar, at least) - it has been noticed by other users too.

    Thanks for flagging!

    Translate
    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    beynymAuthor
    World-Class Superstar
    Apr 4, 2023 6:29 AM UTC

    @Corry P

    Thanks for getting back to me. 

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      beynymAuthor
      World-Class Superstar
      Apr 10, 2023 5:36 AM UTC

      @Corry P

      It's been almost 3 weeks now since I got the last mail, and still I'm not receiving any mails when a new answer was added to a discussion I subscribed to. Really takes the fun out of things.

      Translate
      Corry P
      Corry P
      Sonos Staff
      Apr 10, 2023 8:32 AM UTC

      Hi @beynym 

      We’ve reported the issue to Insided - hopefully they will action a fix soon.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      beynymAuthor
      World-Class Superstar
      Apr 10, 2023 8:41 AM UTC

      Hi @beynym 

      We’ve reported the issue to Insided - hopefully they will action a fix soon.

      Thanks, I'll just have to wait it out, I guess.

      Translate
      sjw
      Local Superstar
      Apr 10, 2023 8:42 AM UTC

      Yes, same here for a few weeks too.

      Translate
      beynymAuthor
      World-Class Superstar
      Apr 13, 2023 8:49 AM UTC

      @Corry P My subscription mails are returning. Looks like the Insided system is up and running.

      Translate
        Corry P
        Corry P
        Sonos Staff
        Apr 13, 2023 9:13 AM UTC

        Good! Thanks for reporting back.

        I think it was addressed at 4pm GMT.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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