Feedback from leaving customer

Hi @DavidHoward 

Welcome to the Sonos Community!

I’m sorry to hear you were not satisfied with your Sonos Roam. Thank you for your feedback - good and bad, it’s all important to us.

Firstly, let me say that I have been a fan and customer of Sonos for many years. I own a Play 3, Move, 2 Sound Bars, Amp, Bridge and a Roam. With the exception of the Roam, all of these products have performed exceptionally well and I could not be happier. While Sonos products are expensive, the price is commensurate with the sound quality and flexibility so that works for me.

I purchased the Roam exclusively as a way to connect by BT turntable to the rest of my whole-house Sonos system. This product is fraught with pairing and connection issues and has been since I purchased the Roam in January of 2022. After working for many minutes to pair the Roam with my turntable via Bluetooth the connection either drops out or it automatically reverts back to the Wi-Fi setting. I have the settings correct to auto-connect BT, not go to sleep, always powered on and have reinstalled the software many times. I also updated the firmware hoping this would be a fix.

This product is such a disappointment and not what I expected from Sonos. I noticed that you now have an “SL” version which I would assume is to address these problems. However, since my Roam is out of warranty what options do I have?

The SL is the same device, minus the microphones and voice control. 

I need it to connect via aux to my turntable since the BT in the Roam is s***e

Moderator Note: Modified in accordance with the Community Code of Conduct.

Roam is designed to stay on WiFi (if in range) while also connected via bluetooth.  This is how it can send BT audio to other speakers in your Sonos system.  I’m not sure what you mean by ‘reverts back to WiFi setting.  Also not sure what software you have reinstalled many times.  Are you talking about the Sonos app?

Just a suggestion, take it or leave, but are you sure the bluetooth connection issue is with the Roam and not your turntable?  Do you have the same issues with Roam if you were to connect via bluetooth to your phone?  Also, if you have another bluetooth speaker in the home, does your turntable connect to it without issues?

Roam does not have an aux input.  Several Sonos products do, but not Roam.

Thanks for the thoughtful response. My issue with the Roam (which is discussed often in forums) is that after a successful connection to my turntable via BT it reverts back to WiFi despite having it set to stay awake, auto-connect to BT. It is always plugged in as well and the bt on the tt is always on. I did a factory reset a few times as well as ensuring that the firmware was current. The Roam pairs equally fine with other bt devices but I have not left it connected long enough to see if it reverts when in this state as well. The point is I purchased it with the clear intnet to pair it via bt to my tt and leave it in that state. It fails to perform this function despite being specifically designed to support this feature. I sent an email to CS and to Mr. Spence a month ago asking for resolution. No response. Then I followed up politely each week asking for a response - nothing. Really disappointing. I should have kept my Sonos Amp. Anyways, thanks for clarifying the features of the SL, I was under the impression that a hard connection had been added.