Trueplay not working due to noise in quiet room

  • 16 May 2023
  • 2 replies

Been trying to tune for a few weeks, but always get an error message about ambient noise. While waiting on line for Sonos tech support, I moved from my  usual armchair position over to the couch (a distance of 7 feet) and voilà, it completed the tuning.


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2 replies

Userlevel 7
Badge +18

Hi @Gerry51 

Welcome to the Sonos Community!

Thank you for sharing your experience!

For readers of this topic, other steps that can help are:

  • removing the phone’s case
  • trying with another device
  • turning off nearby devices (those that may make noise)
  • ensuring your fingers do not slide on the surface of the phone during the TruePlay Tuning process


Userlevel 3
Badge +4

In addition which I learned from this forum turn off bluetooth on your phone. Any more I close all apps on the phone as well. Hope this helps!