General feedback and conversation

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

Hiyou do not write that the problem is WiFi-related - as you do in most answers!it is not - it functioned yesterday before upgrading the app. it is hard to understand How you can publish a version, that is so malfunctioning as is nor only me that is have problem - just use Google to see this. I have been a very positive user - have 9 speakers - but there has been more and more problems every time you have an upgrade to the app. We were told after our old S1 speakers was outranged - to a Big cost - everything should function for years?You have to do something quickly - the fire is burning. 

SHORT VERSIONFor several weeks now, since updating the Sonos app on my to iOS and one Windows devices, I have been unable to play music from my own library. Sonos has ceased to provide the service for which I bought it ten years ago. I cannot fathom how this could possibly be considered acceptable. I'm out. Anyone want to buy one Sonos Connect and two Sonos Plays? I'm looking into Denos and Audio Pro as possible replacements. DETAILSCount me among the many people here who have observed they can no longer access their own music library through Sonos. I've had Sonos for ten years with only minor difficulties, but the most recent update is broken. My own music library no longer shows up in the app, either on iOS (wireless) or on Windows (wired.) I was willing to wait for an update to fix the problem, but you have updated the app (I had to sign new agreements) without fixing my problem. And I'm out. No more Sonos for me. I see Sonos is still very happy  to let me play Sonos Radio or Audibl

I have two homes.  At primary home the new controller is absolutely horrible,  Can’t change rooms, won’t allow real access to Idagio ( Classical music stream) will not allow toggling between phone and I-pad and takes multiple attempts to stop music.  Went to my other house with older components only compatible with S1 and, Oh my gosh everything works seamlessly and quickly.  Switch from phone to I-Pad and access all streaming.  Oh my how nice that SONOS can work again.  Fire the developers of the new controller tomorrow.  Absolutely horrendous.  

The newest controller upgrade is complete s*** Moderator Note: Modified in accordance with the Community Code of Conduct.

Cannot believe how bad this most recent app update is, so many previously available features appeared to have been removed, not to mention how non-intuitiveness the revamped interface now is.The app also seems to very unresponsive or lethargic at best, with delays in processing the simplest of commands such as volume adjustments or wanting to play something from a music service, mostly Spotify in my scenario.Would like to know whether this is an issue as a result of power struggles between Apple, Spotify and Sonos. At the end of the day, we the consumer are being penalised so sort this out please.

Since I upgraded to the new app, sonos cuts off all songs played after about one third of the way through the song. It’s like that annoying DJ who interrupts a song just as you are getting into it. I have four Sonos one speakers (generation 2). Anyone else having this problem? It seems to me as if the new app needs to be updated. Makes Sonos useless!

Why is the new app so rubbish?

Is anyone else having massive issues with the app?it’s very clunky, very slow to respond, keeps skipping songs, I could carry on with the issues. what is going on!!!!!!!!

After the S2 app debacle should the CEO go? A company is it customers not the other way round. 

Filled my house with Sonos.  7 products in all.  New app has toasted all of it. I just connected each product to the new network.  Everything was great… shut down the app… restarted it…..now it can’t find my products.  This is a real issue.  

With the new app we can rarely press the play button and play our selected playlists as we have been doing for years with the old app. We have to reconnect with the app, reselect our set up of speakers and reselect our playlist. For a business where we do this twice a day it is very frustrating. 

Hi, the new Sonos app is incredibly clunky and borderline impossible to use. It's frustrating that you can't add songs to a queue in the same way as before nor will it allow me to select local radio stations. I live in Australia and was able to use  I heart radio prior to this update, now it will only let me select radio stations from the US. I love the audio quality, but the app to tie it together is horrendous. Please can this be fixed!

Does anyone know when the next Sonos App update will  take place? 

I’m flabbergasted that the v80 app was foisted on the world as a less-than-beta product. Beyond being unable to search my music library and add music to the queue (arguably the main functionality of any Sonos system?!?), the absolute basics aren’t working for me.Playing music: Any time I try to group any number of speakers something fails. I’m talking two rooms. Two. One will mmmmmaybe work for a little while, then the other one will come in but the first one will cut out, then who knows? God forbid I try to group four or five rooms, no chance. Please fix this first. If I can’t control multiple rooms with the app I might as well use a bluetooth speaker or maybe a good old cassette boom box. The volume sliders: I’m not even sure how to describe this. You change the volume, then it snaps back to the original volume but then slides itself forward – some – then jerks around a bit. Meanwhile, on my speakers, some room’s volumes change a little, but certainly not what I asked them to change

What is happening with the dev team of Sonos? This new app (ios) is a *nightmare.Please take it back and offer it as an alternative ( if needed at all).If it ain't broken, don’bloody fix it!!*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Having installed the new update with new features came across some issue such volume slider unable to see numbers cannot tell if volume is 30% more or less i hope they do fix this one soon. 

Why have I lost my gold Sonos app and it’s not now in App Store only the black Sonos app which is not as good plus all my stored music compilations have gone 

Using the output selector at the bottom of the phone app I can turn on and off each of the room speakers as well as adjust the volume.  WHY can’t I add the mini-sub to the output selector?  I live in a townhouse and have the sub turned off most of the time out of respect for my neighbours. But turning the sub on is a long process requiring many steps.  It would be SO easy to turn the sub on or off from the output selector rather than to go searching into the room and then tap and scroll to find the EQ, then the sub… you know what I mean.  It's a long way to go to get to the on/off button. I understand that the sub is connected to the “ROOM” but regardless the sub should be able to be adjusted on the output selector. 

We have an entire Sonos throughout home eco system consisting of multiple sound bars, play 5’s, surrounds, subs, move etc.  I can no longer “play everywhere” or play music on multiple devices.  After the latest update all my devices except the stereo pair on my deck are gone from the app and I can’t add them back, they “can’t be found.”  This absolutely ridiculous.  

Hello! I have al SONOS SUB gen 2 which is elgeible for the Sonos Upgrade Program.The problem is that this Sonos Sub is not working properly and won´t turn on, this way, I can´t see it when I log in to try and put it in the Upgrade Program.Does this mean I can´t get the discount for the new one if the old one doesn´t work?I haven´t found precise answer to this, so if someone knows for sure and can tell me that’d be great.Thanks in advance to anyone who reads! 

Generally I'm not a conspiracy theorist but I'm at a loss. There has to be some reason Sonos released this half baked app. What aren't they telling us? I’d like to hear your theory's real or not. The wilder the better. 

So Disappointed, New Sonos updated, May/2024 Alarm is Gone, I was using Sonos alarm  as the wake up call everyday, but not only that, It was so nice and helpful to come home from work  and music still running just because I left my Sonos alarm to play music all day.Please my suggestion for anybody reading this messages, if  you use Sonos alarm, as a wake call or to play music while out of the house, Do Not update it, to the new Sonos  until Sonos Fix this problem! Please any suggestions? 

So just got back from a 3 week overseas trip and the app has automatically updated.I’m sure after using it for a bit it will become easier to use, but a few things to note just from brief use.Why the balloon look? It reminds me a lot of when iTunes changed dramatically around 15 years ago and everyone hated it and it was updated within a few months.Why does the search bubble have to be so big? Between that and the now playing bubble at the bottom it takes up 1/3 of the screen! Why can’t they just have the search icon in the banner at the top that you click on and it opens the search bubble?It would be great to be able to customise the look: i.e change to lists or adjust the size of the icon.What has happened to the “line in” option for the play 5? I cant find it anywhere.Whilst l can see why they want to update to keep up with the times, I just really don’t like the look aesthetically of the new app!

I have been trying to contact Sonus costumer support by phone for a week already with wait times longer than 2 hours with no answer.  I tried getting support from the chat and they were not able to help me, they recommended that I should contact them by phone but with no answer for days and hours spent already.can anyone help me finding a better way to get assistance in helping my Sonos port workin? thank you.