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Question

Installed Sonos Ace headphones not appearing against my Account on SONOS.COM

  • June 6, 2024
  • 1 reply
  • 195 views

rosswells127
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Yesterday I received and installed my Sonos Ace headphones. They show in the new Sonos app on my iPad along side my other speakers/rooms. Today I went to sonos.com and looked at my profile/systems and the Sonos Ace does not appear against my account. All other speakers I have installed are there.
The Ace installation all went as expected, is there a reason why the Ace headphones missing against my account?

Diagnostic # * if that helps.

Ross.

*Moderator Edit: Removed diagnostic number*

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1 reply

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  • Lyricist III
  • June 10, 2024

Same here. I'm sooooo done w sonos