General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,140 Topics
  • 7,486 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1140 Topics

O
OBeeSeriousContributor I
posted in General feedback and conversation

Apple Music Service

Is anyone else frustrated by the subpar service integration of Apple Music in Sonos? It’s a seriously limited integration. Why can’t Sonos do better?

10
K
3 years ago
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fischershawTrending Lyricist I
posted in General feedback and conversation

Feature Request: Use Bluetooth 5.2 For New Devices

Since all devices have a Bluetooth module, and apparently you all don’t want to disable it after setup, might as well make use of it.Variable transmission power level: This allows Bluetooth to play a bit nicer with other 2.4GHz devices. LE Audio: Make it another audio sink, allowing one to broadcast from apps that don’t support Chromecast. And who knows, maybe mesh audio in the future? LC3 audio codec. 

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Paul A
3 years ago
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cedzeroseptAvid Contributor I
asked in General feedback and conversation

Feature request: Disable bluetooth

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

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3 years ago
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OCMMCContributor I
posted in General feedback and conversation

Support for orders or lack there of

2 weeks ago I had a system upgrade in my house with 2 Sonos Port’s.  Nice.  Works well.  I gave my credit card to Reel Time Sight and Sound in San Juan Capistrano to order the products and for their labor.  Last week I noted a charge of $322.18 on the credit card and come to find out it was for a Sonos Move that I didn’t order. I received it 2 days later, never opened it and  I tried to return it but the Sonos site would not allow me to print a return label (WHY?). I’ve tried numerous times to call support but I’m placed on terminal hold for over 1 hour.  Sad!   Does anyone have a recommendation on how I would return this product that I never ordered in the first place.  I emailed the CEO, ……..like that will work BTW contacted Reel Time Sight and Sound 4 times (as they held the credit card) and they seem to care about you before the sale, not after.  You can do better, Jon. 

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melvimbe
3 years ago
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stian_2020Contributor I
posted in General feedback and conversation

S2: The «Pause all» button is gone - where is it?

Hi all, I updated to the new S2 app and found that the «Pause all» button no longer was in the System tab.  Every morning I play different music in 5 different rooms. When I leave for work I need to Pause all rooms. Is the button really gone, or am I not looking in the correct place? If it’s gone, I want it back - please. This is just like when Sonos moved the alarm clock to Settings (using non-English Sonos app)… why do they do these things?

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M
3 years ago
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ZenkozContributor I
posted in General feedback and conversation

Chromecast

Sonos really need to consider allowing chromecasting on the Sonos One (Gen 2) This is really limiting android users.   I hope this can be looked into and a software update follow.   Thanks,

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106rallye
3 years ago
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Lou501Contributor I
posted in General feedback and conversation

white sonos arc

The white sonos arc should have white cables as standard the same as the white speakers.It looks ridiculous and having to buy white ones is both a waste of materials and profiteering by sonos on an already expensive piece of kit.shame on you.

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Simon B
3 years ago
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arnodepachterContributor I
posted in General feedback and conversation

Bye Sonos, FOREVER!

What is wrong with this company, really? It was a good software company who started making decent speakers, and years ago the devices were so easy to install, operate.Now, owning a 2000 euro home network, cutting edge Cisco technology, and made it accessible for every ancient and brand new device with PERFECT wifi in every single corner of my house, Sonos DOESN’T work. I owned a series of components from the Play1, Play 5 and connect, which were perfect for the earlier years, then I upgraded to a more expensive setup with separate massive amplifier and so on. So I thought, let’s shop IKEA and I bought 2  Symfonisk’s. I saw on Youtube they were based on my previous favorited Play1’s but boy, how was I wrong.The apps are horrible, S1, S2, WHAT? They show up on both apps, and still AFTER the steps finally asking me to connect back my phone/iPad to my home network (so the app can search for the speakers I guess), bang, no connection, flickering colors, everything.Connecting them with a LAN

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jgatie
3 years ago
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MiFuContributor I
posted in General feedback and conversation

Feature request: Search, Find, Clean-up and Consolidate across playlist(s), Service(s) or even the type of music

 Hi there! Well first of all – sorry, if this feature or function already exists. And if, I’m not able ty find it – then please guide me  I have playlists holding for a few titles to over 3.000. My best guess is that I’m not the only one out there. Playlist containing at big amount music, pod cast etc. across services – that you may no longer use, result in broken “links”, can’t play etc. create frustration and it may usually end up with the playlist is going to be deleted. And Yes… The chaos that is create in my playlists is – by the end of the day, create all by myself. But what if… I could take back the control?   But what if… I could clean my playlist up, the same title appearing more than ones on your playlists, consolidate the titles / music across playlist(s), Service(s) or type of music and move to an existent or a new playlist? That will be something - right?! No - It will be [BiP] awesome :) I hope any at Sonos want to consider my feature request and hope anyone who is readi

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Paul A
3 years ago
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sawright78Contributor I
posted in General feedback and conversation

Sonos Customer Support is non-existent

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

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S
3 years ago
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BeefactoryContributor I
posted in General feedback and conversation

Make Most Voted comments the default in forums

Just that. Making oldest comments the default is such a bizarre choice for a support forum. 

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Rowena B.
3 years ago
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JGB1964Contributor I
posted in General feedback and conversation

Reverse Recycle option

Sonos,   I feel the rollout of the End of Support for legacy systems was not well executed. I currently own 2 play 5 Gen 1 speakers that I was very happy with. I chose the recycle option to upgrade to the new generation of Play 5 speaker. While I did see the disclaimer to inform me that the speakers would no longer receive software updates, I did not understand at the time, that the speaker would then be unusable in any capacity. At minimum, I thought I could use the Aux input to drive the speakers with an analog signal from an iPhone or iPad. Given these facts and the changing policy about end of support, I feel the users should be given the option to reverse the recycle option. I currently have more than 2 weeks left on my termination date. I would hope that Sonos could create a software update that could reverse the “bricking” of my 2 play 5 speakers. This would go a long way to at least minimize the damage that has already been done to the reputation of Sonos.    

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R
3 years ago
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RwdragonContributor I
posted in General feedback and conversation

paid radio station identification announcements

Hi. Is it possible to turn off the “your listening to sonos hd radio...” identification announcements that are played frequently while listening to the “paid” commercial free hd radio service? I’d like interruption free listening, after all isn’t that what I’m paying for?. I don’t need to be reminded about who is providing my radio service, I already know. Thanks! 

2
R
3 years ago
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skhollowayContributor I
asked in General feedback and conversation

Can't connect to Sonos

Bridge was inadvertently unplugged. Now nothing is communicating so I’m guessing it goes to bridge/wifi. Quick fixes aren’t working. Any thoughts?

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Stanley_4
3 years ago
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SilkContributor II
posted in General feedback and conversation

What is up with Sonos support?

I’ve tried calling twice now and keep getting dropped after waiting 30 minutes each time.  

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Simon B
3 years ago
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barritiaAvid Contributor I
posted in General feedback and conversation

Customer service unresponsive.

Ok so been trying for 2 weeks to get hold of sales and technical support. Yesterday and day before was on hold for over 2hrs each and didn’t even make it to a person. Emails are unresponsive and so is messenger Support. I notice that this has been a major issue since as far back as 2010. What on earth is going on over at Sonos. They might want to think about employing extra customer service reps. I have already bought 8 exteriors speakers by another brand instead of Sonos and I’m tempted to just laugh off the other parts of the system. It also worry’s me that if I have a issue I won’t be able to get through to technical help at all. It seems they rely on this community of customers to give support which is ridiculous with the prices they charge.    anyone have any advice on how to get hold of anyone before I just give up.   thanks  

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3 years ago
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Trevor CleaverContributor I
posted in General feedback and conversation

Is it better to have separate amp and speakers now we know how sonos will treat customers long term with the S1/S2 debacle?

I am due to renew my multiple sonos ZP100/120s a couple of play 5s and connects. I have one new AMP and it works ok, sound is better than before. However I am hesitant because I dont know if Sonos will brick hardware in the future. Am I better buying some quality amps to go with the speakers (instead of sonos AMP) and then using an alternative distribution system. It was nice when it was integrated but sound quality always suffered. Is there a better way now, could I even just live with Amazon Shows around the house and use spotify. I feel seperating hardware and network distribution is the way forward after we have seen Sonos’s true colours. To be honest I cant blame them as the old business model wasnt working - however i dont want to sink several thousand into this every few years. help/opinion appreciated. 

6
K
3 years ago
A
AndyK55Contributor I
posted in General feedback and conversation

Why is the Sonos App so bad?

It just never works - does anyone else have the same problem ?

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C
3 years ago
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harry smithAvid Contributor I
asked in General feedback and conversation

TURN OFF YOUR IN-APP ADS, SONOS!

I have logged on to Sonos and looked at the ‘Contact Options’ under Profile. Here there are two check boxes: Email  and Sonos App . Both these boxes are unticked. (Perhaps they should be ticked? The interface is not clear.) I have also requested to unsubscribe from Sonos email. However, I am still repeatedly getting Sonos spam in the app and via email. Does anybody know how to prevent Sonos from sending out the SPAM.Thanks for your help.

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Paul A
3 years ago
A
ajx8141Enthusiast I
posted in General feedback and conversation

Audio File info Details.

This is more of a feedback/feature request. After adding some Hi-Res versions of music I already had low versions of in iTunes, I realized when looking the tracks up in a search. The file info is identical both in the Mac Controller and iOS controller. I suggestion, at least, an option to enable an audio quality info option that will allow us to see the file quality, i.e. FLAC, ALAC, Wav, 128mhz, 320khz. Sorry for the long sentence!

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Simon B
3 years ago
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damasContributor II
asked in General feedback and conversation

poor technjcal support

Should I put up my Sonos system up on eNay for 1/10 the price before they go bust?  Your system isn’t reliable. Worse is your support now is even less reliable. Some genius guy in IT decided it’s cheaper to have a dumb chatbot who will ask 100 questions and get no answers. Then one tries to call you but I guess Sonos 2 isn’t working because you say you’re busy supporting that. But meanwhile you have no problem pushing new products like the radio. MSO now I have a 4 piece system and only one works. And I guess there’s no one to call and speak to.  Sad when good ideas go bust due to lack of execution. 

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Annazel S
3 years ago
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HiddlesContributor I
asked in General feedback and conversation

old system - how to upgrade?

Hi, I’ve had my Sonos since about 2006/2007 and have it set up in 3 rooms with the old bridge system, there is nothing wrong with it but I would like to add a couple more rooms. How do I do this with the new system? 

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Paul A
3 years ago
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bseymourContributor I
asked in General feedback and conversation

account

*** off app*Moderator edit to conform with posting guidelines.

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Airgetlam
3 years ago
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JeffreyLiberia2020Contributor I
asked in General feedback and conversation

Change the name of the Alexa voice service in Sonos System

A customer called today asking if he was able to change the name of the Alexa voice service in his Sonos  System since his daughter's name is Alexa and every time he calls her Sonos system got active.He said he was able to change it in his other amazon devices because he did and wanted to know if there was a way he could do the same with Sonos.Unfortunately, this option is not able for the Sonos system and the customer suggested doing it since he was not the only one that has the same issue and asked to please put this feedback on the community page.

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106rallye
3 years ago
M
manir81Contributor I
posted in General feedback and conversation

Sono Product testing

Is their any Cool Sonos product testing on this Community Sonos products are COOL and mean it because I have Play 5 and  Couple of Sonos speaker's on my SmartTv.they expensivebut100% worth the price I had them for a while and they still look brand new. it would be a pleasure to TEST some TOP CLASS Sonos speakers...

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Airgetlam
3 years ago
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