General feedback and conversation

I have unplugged all speakers and removed the app from all devices.  I reinstalled the app and rebooted the play bar at the tv to begin initiation.  NOTHING.  Remote does not respond, speaker only able to control volume with button on the side of speaker. The app on the iPad does not recognize the speaker 6 feet away.  I held on line twice two weeks ago to speak with someone regarding these issues. I was told I had a one hour wait.  So I waited.  The one hour wait occurs any time they are open.  That’s simply to wear you down and hope you just hang up.   At 57 minutes, someone picked up.  Both times.  Very suspicious.  Anyway, they had no solutions to my problems with the system.  He wanted to use my computer which I would not allow.  Im at the point of scrapping the system and buying Vizeo speakers.  C-Net recommends them.    

How do I share my Sonos system?

Hate Hate Hate the latest update with a passion. Such a time waster, cant find anything that I used to, selection of music is crap, whats happened? Been a Sonos user since 2007 and this is the WORST experience Ive ever had. If things dont improve Im ditching it and buying a new system..

The question is serious - how can we generate a real idea of the need for this to get some action, as despite whatever they might say, rolling back should not be an issue (unless you want some headphones maybe).   Even if its a ‘factory reset’ first !!     Can the support team (who are doing their best) allow a ‘list’ to be generated of those that want this, it might make you unpopular with the CEO but would actually make your life much more pleasant - he clearly isn't reading his inbox !!   Even if its just for a year (as on current progress I am sure it will take that long to stabilize the new app)I have reached this conclusion after trying very hard to be patient, and have spent a lot of time both researching and working around this fiasco.   The feedback on the app thread is now 46 pages, with over 1,000 posts and 20K plus views, almost all complaining - and thats just one thread here and there are many more on reddit.  Based on what I have read, no way am I upgrading my firmware (

I was told 5 mins. It’s been 40-gotta go. (They never really answer do they?)

forced update today as I tried to listen to my house full of speakers. now nothing works. the app recommends factory resetting but it seems like at least one of my speakers is unresponsive? is it bricked? whats going on? pretty * for a system that costs as much as it does. devs should to make sure something is good before they roll it out. Last week I was considering adding units, now Im considering giving up on sonos.*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I have been on to the chat support twice, both times have taken over an hour to get my RMA forms, still no RMA forms in my email though.I understand Sonos are a big company but they should be hiring more support people as they increase revenue.Great company - until something breaks

I am confused totally - all I want to do is play music and over the last 20 years I have promoted how good SONOS is to anyone at our place - we party and socialise - that’s it! - now I can not even play music from our library or our stored favourites to our visitors that we have spent huge dollars buying our songs - I am shattered and I have no idea how to explain this to our family who’ve SONOS and how it used to be so good - pls SONOS stop sending me updates on your new products as you are just opening the wound more😢can anyone from SONOS help explain

I am confused totally - all I want to do is play music and over the last 20 years I have promoted how good SONOS is to anyone at our place - we party and socialise - that’s it! - now I can not even play music from our library or our stored favourites to our visitors that we have spent huge dollars buying our songs - I am shattered and I have no idea how to explain this to our family about SONOS and how it used to be so good - possibly the market leader - pls SONOS stop sending me updates on your new products as you are just opening the wound more as I am crying with what you have done to our huge investment  in your equipment 😢can anyone from SONOS help explain (I don’t even think anyone will reply - BTW —  in my role as a CEO of our global organisation I reply to both positive and negative feedback

Do you think it is acceptable for me to wait over an hour to speak with someone regarding my $2,500+ system not working after your updated App crashed it? 

So Sonos has a new web app that access my speakers from the internet through my firewall/router.  That’s kind of scary to me.  I don't like most appliances having access from the outside world and that opens to door to hackers to get into my network.  Does anyone know how Sonos opened that hole in my firewall without my knowledge?  Do we know what security is in place to prevent hacking?

I have had two Sonos speakers for last several years and they have been really great.  The were SO easy to set up.  My Roam got lost on a recent road trip and just bought a Roam SL replacement.Wish I had known about all of the problems with the new Sonos S2 App…I would have waited to buy my replacement speaker.  I was running iOS S1 of the Sonos app until I was required to upgrade to S2 to set up new speaker.   Spent at least half the day today trying to connect my new speaker, read countless articles, did reboots, resets, deleting / reinstalling the app, checked wait time for customer service calls 60 -75 minutes, checked to see if I could get S1 back and finally after reading so many posts of people with new speakers that can not connect and how bad S2 is, I decided to SEND my speaker BACK today, go for the MBG (money back guarantee).  Also decided not to purchase more Sonos products until the software is fixed (was looking at a TV bar and system).  It is so disappointing as I’ve lov

I have been a Sonos user for over 10 years. However, the system is no longer usable since the new app. And the customer support that was once excellent no longer exists. Recently I wanted to contact them - the wait time would have been 4 hours. Absolutely unacceptable! So I'm looking for alternatives. What can you recommend?

This may not even be a concern but I have been trying to find something that shows why, even though all speakers connect, the router ethernet cable is showing solid orange. 

I am still running my system on Gold S2 and the first iteration of the new black app.  It is using Sonosnet using a Boost. The PC app has not been updated. I have a beam with Play 1 surrounds and a sub. Also a set of Play 1s and a set of Sonos Ones. I have bought a new NAS server as I could not get SMBv2 to work on my Old Buffalo server. It just would not index properly on v2. v1 was ok.  It was a known problem which support was unable to resolve for a number of years. The new Synology server is now working OK with the music library option. A expense I would rather not have made. What I need to know is will this system work with all the old functions available I.e. Sonos, Boost etc. if not when will be likely to work. I don’t want to upgrade the app and find I have problems. I need to have the system working with the Beam and the Tv. Also the music library needs to work fully.Any help will be appreciated.Chris   

I want Sonos to pull up their pants and offer to buy there speakers back since they are worthless.I like the sound of Sonos and I bought them because I could play my music. Well WFT their unstable app is now no good to because YOU CANNOT PLAY YOUR MUSIC! I SAY LET’S DO A CLASS ACTION LAW SUIT. I am making comments and social media that Sonos stock is going to tank. The CEO should be tanked and sued by stock holders for * up Sonos app worse then it was previously*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I am a longtime user of Sonos. Over many years I have enjoyed almost flawless access to my extensive music library using the “old” app. Since the launch of the so called “much improved app”, I have no access whatsoever. My Sonos system is not working at all. I have wasted long hours on the phone to Sonos Tech Help …. and for what? No result! No help!  On these occasions, but only after wasted hours (submitting diagnostics, allowing remote access to both iMac and iPad, trying this, trying that), was I told that, really, “there’s nothing we at tech support can do until the “fixes to the new app have be completed”. Well, howdy do!!You mean Sonos withdrew an existing working app and launched a replacement app which Sonos knew to be incomplete and having inherent faults! That warrants more than just a “howdy do”. What can I say? A total s…show!!Incompetence and disregard to customers and supporters.  Until the new app is fully functional, why won’t Sonos reinstate the old app? At least, the

Pourquoi je trouve la mise à jour de mai 2024 de Sonos déplorable : Lenteur excessive : Problème : La mise à jour est extrêmement lente, rendant l'utilisation des systèmes Sonos pénible. Impact : La lenteur affecte la fluidité et la rapidité d'accès aux fonctionnalités, rendant l'expérience utilisateur désagréable. Accès restreint à la bibliothèque Spotify : Problème : Depuis la mise à jour, il est impossible d'avoir accès à l'intégralité de sa bibliothèque Spotify. Impact : Pour les utilisateurs qui comptent sur Spotify pour leur musique, cela représente une limitation majeure et une régression par rapport aux fonctionnalités précédentes. Perte de flexibilité du système Sonos : Problème : La mise à jour a réduit la flexibilité du système, autrefois un des points forts de Sonos. Impact : Les utilisateurs trouvent que leurs options sont maintenant limitées et que le système ne répond plus aussi bien à leurs besoins et préférences personnalisées. Question de revente : Réflexion 

I had this show up on YouTube feed today, I think this is finally the straw that broke the camel’s back. I dealt with the terrible “new” app. I dealt with previous features being removed and having to be reintroduced. I dealt my system dropping off the network. I dealt with it all. Now you're telling me that aside from almost making my entire hardware paperweights , I now have to deal with the fact that you're going to sell my data, and not only that, I can’t opt out of it, you're forcing me into these terms, after spending thousands on your hardware.  DO BETTER SONOS. DO BETTER. 

I’ve been converting my house to a Sonos house for the last couple years. So far:4x Sonos amp1x ARC1x sub2x era 300s3x Play 11x Beam Just wanted to take a moment to voice that they new terms of service, that remove data privacy guarantees, are a complete deal breaker for me— I will never purchase another Sonos product while they are in place. Changing the deal to take advantage of the customer after they are trapped. You can either agree to the new terms, where they are now able to make you the product, or you give up being able to use the speakers that you own.  I regret all of my Sonos purchases. I thought they were better than this.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Why has Sonos support ghosted me and my warranty replacement even after being issued a case #********.Is Sonos warranty not worth the paper it's written odd. Terrible treatment and have interest in further purchases of Sonos products. Moderator edit: Case number recorded and removed 

I can’t believe it, but the latest update in June is worse. I connected briefly and now can’t connect at all. Two of my components are the older play 1 and there’s no option to connect those as there isn’t a PIN on it. Why does Sonos keep on giving the finger to customers by continually releasing updates that don’t work? It also seems that they don’t do full testing on the array of products to ensure that the updates work. 

GET IT TOGETHER SONOS, hardware is fantastic. I have been a Sonos fan for over ten years, but it only takes a short series of bad decisions to lose hard earned customers. The recent app update makes me "update" my hardware and manually enter the pin on the bottom of the sub every time I try to group rooms. The app is clunky and barely pairs with my preferred programs (Sonos music isn't as good as Spotify IMO, and "Hey Google" is better than "hey Sonos"). The sentiment isn't new, I am seeing a lot of customers; (just look at this discussion section) here and on Reddit who are having the same problems. WAKE UP SONOS, YOU ARE HEMORRHAGING CUSTOMERS who all are having similar issues. Disappointing.

Sonos has reached the bottom of the barrel with this out of this world crappy app. This time it’s just too much! They will never recover from this record breaking never seen before consumer outrage. Get rid of all your Sonos gear while you still can because very very soon all that **** will only be expensive paper weights. I strongly suggest to switch to Bluesound system. Used them for years and never had issues compared to Sonos who gave me problems almost everytime! Moderator Note: Modified in accordance with the Community Code of Conduct.

The new Sonos app is appalling, nothing works well on it.  Since the latest upgrade it now takes a few goes for it to even see my Sonos system (5  oldish play speakers and 2 roams - one of which is a replacement for a replacement that keeps dropping off the network so I don't use).  I often cant turn volumes up or down and I tried to stop one of my speakers playing the radio but eventually had to turn it off manually!  It's dii I want see speakers if they go offline whereas the old app did.  I cannot believe how rubbish it is and won't be buying Sonos again. A controller that doesn't control - ridiculous!