General feedback and conversation

No integration with my Sonos system !!!!!!!We’ve all been waiting for headphones we can add to our Sonos systems like any other Sonos speaker product.These new Ace headphones are just fancy bluetooth headphones - no better than Sony or Bose.First the app upgrade disaster and now headphones that won’t work as part of an existing Sonos system.Ridiculous!It’s a “no purchase” from me! 

So it has been about two days since the launch of the new Sonos app. Judging by the number of negative posts on this community forum and on the Sonos subreddit, I think it is pretty safe to say that the app launch has been a pretty massive failure.This is a very critical moment for Sonos. The Sonos app is the core of their ecosystem. I can imagine tensions are running high at the Sonos headquarters as they try to figure out what went wrong and how they need to respond. A moment like this can sometimes be the beginning of the end for a company and Sonos knows this.Consumer trust is the most important thing a company needs to remain successful and to grow. Sonos dropped the ball with the new app and has lost the trust of many new and loyal customers. And the timing cannot be any worse with the upcoming release of their new headphones.So what does Sonos need to do next? What kind of response would ease your anger and frustrations? How much time are you willing to give Sonos to bring back

I noticed this morning that Sonos had released a new update to the app but decided I would read through the release notes prior to installing since the last update burned us all.  What I found truly amusing was that the provided this note when addressing local library connectivity - Improved local library connectivityAre we to imply that they “fixed” what they broke? Or are they simply trying to play semantics and not admit they screwed up?

Why the hell have you done such a poor job? It may looks nicer but definitely doesn’t work as well. I have latest OS updates and it takes much longer to recognise my three Sonos. So bloody annoying, and I was planning to expand with even more Sonos!! Get a proper fix soon this drives me nuts! 

Does anyone else wanna throw all there Sonos stuff in the trash because the new app sucks so bad?????   I’m about  to!!!   

Hello all,I wanted to share my experiences after not being able to use my Sonos products for over a month after this horrible update.  I believe my problems started after the last Sonos System Update, not necessarily the app (which is horrible).  But after spending countless hours and almost throwing in the towel on the whole Sonos product line I’ve invested heavily into over the last several years, I finally have a stable system again, although I still hate the new app.Here is my setup:> Playbase with sub and 2 play 1’s for surround.  Playbase is wired Ethernet> 3 Connect Amps for daily music streaming, all wired Ethernet> Beam with 2 Play One SL’s for surround, all wireless> 1 standalone One, wirelessAll devices sit behind a UDM ProStarting around last summer, I started to have issues with the Connect Amps sometimes cutting out for a few seconds towards the end of the track.  After a lot of research and troubleshooting, turns out it is an S2 software update causing memory

What is going on with Sonos just now!!! Based on this conversation I think I know more about the products than their Tech Support. Are the phone lines better if you can get through and do most problems get resolved?? Any assistance would be appreciated  

App sucks, we have 3 roam 2 s and we can't get them to play the same music, each one is different!

I have 20 years of professional networking and software experience- so spare me the “networking issues” bull. You owe it to your customers to not make such a terrible piece of garbage. I spent $500+ on different speakers 3 Fathers Days ago. We have tried numerous times, even upgraded our internet service. None of it works without headache and frustration. It’s not you, it’s not your network’s to it’s Sonos! Next time- I’m spending 1/3 of the price on an Amazon Bluetooth speaker that I could replace 5 times and still not spend what I spent on the Sonos. Hint to the product team (if anyone actually reads these)…. Your customers DONT WANT A Fristrating product or app. They want simple and easy. So just take your dumb non working app and scrap it and just create Bluetooth connectivity only. It will probably save your company thousands of hours on support calls. Regretting this purchase more than anything I’ve bought in 15 years. 

Thankfully you can revert to a previous version of Sonos for AndroidFirst, before you uninstall Sonos from your Android make sure auto updates are disabledUninstall the offending appOn the APK Mirror site:  https://www.apkmirror.com/?post_type=app_release&searchtype=apk&s=sonoschoose a version - I reinstalled v16.1:   https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/It immediately found my system including my rooms, services, NAS music library, TV, playlists, stations

Conflicting messages about what app features are working vs broken add to Sonos trust problems.Sonos support - please maintain the list of what is broken to avoid misleading customers. Message 1) Everything works!“All Systems Operation” is the headline on status.sonos.com (as of 6/11)Other status options include Degraded Performance, Partial Outage, Major Outage and Maintenance - last week the page showed one “Major Outage”, but as of 6/11, every item on this page displays “operational” status - despite thousands of community posts reporting issues. Message 2) Don’t worry, we’ll fix everythingSonos Support acknowledges there’s a lot of known issues https://support.sonos.com/en-us/home Message 3) There’s so much broken that we’re barely holding our heads above waterThe Community Page explains that people have complained about the new app so much that the moderators can’t even keep up.  https://en.community.sonos.com/general-feedback-and-conversation-229090/ 

Your new ToS or EULA states that you can use my private data within Sonos. How can I set my preferences to not do this? I bought your products without these terms and now I feel as though I have been subject to ransomware… accept this or don’t use your Sonos products. I have invested in your products and do not wish to trash them.

Since downloading the new Sonos my system has not operated efficiently, many long delays, nearly every action. Is this common, and what is Sonos doing about this. I'm not enjoying my system for this reason.

Hi there, apart all the (severe) issues and dropouts caused by the new app (that imho got better after the last update) I started losing at least one system all the time right after I finished reintegrating it. I have in total 15 “rooms”. Then I realized that I simply may have to much devices in one system (in total: 35 loudspeakers ranging from Play 1 to Arc and different Subs). However, I asked myself if every loudspeaker counts as one device: What about Subwoofer (e.g. I have two in one surround system and 4 Minis and one gen3 integrated in Stereo pairs) - do also the loudspeaker in surround sets and Subwoofer in 2.1 sets count as devices? If yes: Is it possible to create two different Sonos systems in one (the same) WiFi Network? Every hint would be helpful and much appreciated - thanks! Django

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

The latest version of Sonos, the part that runs on the handheld controller (iPhone in my case or iPad) is bug-ridden, poorly redesigned and impossible to use without tearing your hair out.Does Sonos have a return program for the $4K in various speakers I have invested in? They are * junk now base on this “SW release” which might better be described as an abomination.Be easier to sell my * on the street than hope that a company that would put out such a poor product would somehow recover.I used to love my Sonos. Hate is a strong word, but I am reacquainting.Someone else must see this as well?*Moderator Note: Modified in accordance with the Community Code of Conduct.*

where to begin?7 year + Sonos user.  SO frustrated with new app.  So much more difficult to use.  Can I get my S2 back?  This is to the point my wife wants me to scrap Sonos for other speakers / system.  It is just plain more difficult to operate.  And it is frustrating!  Right now trying to operate from my PC, and can’t even get speakers to play.Relief in site??  Is it just me?

This new update is so bad I beg to get the old one back that was simple but so much better in every way. 

I returned a Sonos Roam in November 2023 to upgrade to a Era 100 instead. My credit card was compromised at the same time, so I had to cancel it. That was my method of payment on the original purchase. Sonos has yet to refund me - It is June 2024… I have requested assitance 6+ times on this and all they say is someone will help me, or talk to my bank… I have even provided new creedit card information twice. I honestly will take a cheque at this point. Awful customer service that is unacceptable from a reputable company.  I am posting this to get some action on this. I am at the point where Sonos needs to go above and beyond my refund to keep me as a consumer. I want my refund!! Moderator Note - Removed Case number from post.

Please make the Search function work more like Spotify’s advanced search options (see https://support.spotify.com/us/article/search/).It would also be nice to be able to limit searches to either your music library (maybe source:ml) or multiple sources (source:ml,spotify,amazon) or exclude a source (source:-spotify).To reduce typing maybe have abbreviations for the different options (src for source, art for artist, trk for track, etc.).Allowing keyword searches like this would keep the search interface clean but allow even more advanced search options than we had in the previous version of the Sonos app.

Has anyone had any luck connecting any of your sonos products to your peloton?  Thanks in advance for any help ya’ll can provide!

サポートセンターに電話しても全く繋がりません Moderator edit:Google Translate-I can't get through to the support center even when I call them. 

I have new modem and need it to reconnect to Sonos app for my Arc and  sub.

I just wanted to give feedback on the new app updates (I have an android).  It sucks.  I appreciate you trying to simplify things, but this was definitely a step backwards and would love to roll back to the old app.The app continually loses the connection, which never happened before.   Finding the ‘music’ is a nightmare.  It’s not obvious, it’s not ‘custom’ anymore (my wife can have different ‘favorites’ on her dashboard vs. my phone/my dashboard), and it’s just awful.  And I can’t have us playing different music in different rooms anymore.  This was used all the time.  We have 7 amps, so I can be listening to something in my office, while my wife could be listening to something else in another room.  that seems to be disabled or broken now too.These updates were terrible.  Change it, fix it or let us roll back to the previous version.  The app updates ere a serious step backwards. 

Hi everyone. Since I updated my app….Trueplay decided it doesn’t wanna work anymore. I’ve tried everything I can think of. Has anymore else ran into this issue ?😅 currently on a 55 minute hold with customer service. But i  figured I’d still ask the question