Skip to main content

General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,983 Topics
  • 16,311 Replies
Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1
1983 Topics
F
FedUpAfter20YwarsContributor I
asked in General feedback and conversation
System wont turn off-ever

We have the amp,wall speakers and ceiling speakers and Sonos 1,3&5.we turn it on and most times it hooks up and we can use it.big problem when we come to switch off.It never connects.we try to disconnect WiFi to no avail.It stays on all the time we are out of the house and sometimes 24/7.will Sonos ever sort out the problems?

733
106rallye
22 days ago
I
inthedrinkContributor I
posted in General feedback and conversation
Sonos S1

This might be a silly question but as an owner of a bunch of original equipment who started looking at upgrading even though I’ve always been fine with what I had, why not double down and buy more of the older used equipment that can be had for a song?  Obviously there’s risk to age, who you’re buying from, etc but the risk seems worth the reward.  I’d love to hear reasons why this doesn’t make sense.  

522
Stanley_4
22 days ago
V
VonRehbergContributor I
posted in General feedback and conversation
Sonos Usage Statistics

Hey guys,Unlike a bunch of people here in this community I'm happy to not have experienced any issues with my Sonos system that got introduced with the bigger update in May. In fact I'm pretty satisfied with my system and I've been a Sonos user for over 11 years now. When Sonos removed the "analytics" feature about 4-5 years ago, I saw some people complain that it was gone, so I decided to bring this feature back when I have time. So here it is. Feel free to register and check it out: https://audio.reportCurrent scope: Measure and visualize your sonos usage Compare your usage to the community (not the sonos community, but people registered with the service) Display recently played tracks (my wife was constantly asking questions about songs that I played days ago, so this one is for the ladies) Send weekly summaries In case you have any feedback, feel free to reach out to me. In case you wonder about my motivation, you can read my FAQs on the website mentioned above.Cheers,Joschi

2069
V
23 days ago
C
CranalopContributor II
asked in General feedback and conversation
Does Sonos use QUIC the protocol? - possible fix for sonos app issues.

So recently I have been having issues with my Discord app on Mac. My phone app worked fine, but the Mac app was constantly crashing on loading and failing to update with a really obscure QUIC_PROTOCOL_ERROR and Google searching wasn’t turning up any results for a fix. All results referred to Google chrome itself, but not third party applications using QUIC. No matter what I tried nothing was working. After digging into QUIC and how it relates to UDP network packets, (faster handshaking for Web 2.0 applications) I went into my router (DrayTek) firewall settings and I had something called ‘UDP flood defense’ enabled. I disabled this, and immediately my broken discord app started working. On the router settings page it has the advisory text ‘enabling UDP flood defense option may affect UDP services like NAT-T VPN, DNS, VoIP. Well I’ve just proved it definitely affects QUIC! The reason I’m posting this related to Sonos, as Sonos is going down the cloud Web 2.0 infrastructure route with spe

672
Bob235178
24 days ago
AjTrek1
AjTrek1
posted in General feedback and conversation
Happy New Year_2025!!

To All…..May 2025 be your gateway to fulfill your dreams and wishes now and beyond…. *   * Oops...I did it again...this is not a question. I guess my dream/wish should be more accuracy when posting 😂

471
Sotiris C.
25 days ago
P
Pam2430Contributor I
posted in General feedback and conversation
help

Thinking about junking my Sonos and buying something like JBL that is easier to use and is more compatible with the way I want to use it. Is there anywhere I can post for sale. It’s time for me to call it a day with Sonos.

552
K
27 days ago
R
RadioGuyChrisContributor I
asked in General feedback and conversation
"Unable To Play Sonos Radio, It's Not Endoded Correctly"

I’ve been getting the “Unable to play X, It’s not encoded correctly” message while playing songs from Apple Music and saw that it was because some of my older songs have DRM and there’s nothing Sonos can do about it.  That makes sense.  What doesn’t make sense is that this message popped up on Sonos’ own audio product.  “Unable To Play Sonos Radio, It’s Not Encoded Correctly”.  This makes no sense at all and tells me this whole problem is with Sonos and not Apple Music.  Can a fix for this be on the way?  Please?Using the Sonos app on an iPad.

451
Airgetlam
27 days ago
C
cross90Contributor II
posted in General feedback and conversation
Best Alternative to Sonos Speakers ?

So not to write war and peace as other posts I have seen regarding other people’s frustrations, but I’ve come to the conclusion that Sonos and particularly the app is a complete disaster and those managing things at Sonos clearly have their head so far up their own arse it isn’t going to be fixed anytime soon if at all. I’m a long time Sonos user and long time lurker on here, and I’m done. Looking for the best working alternative to invest in and replace my current setup.The amount of time I spend at home currently is finite and having now been home for 3 weeks for Christmas I’ve confirmed my thoughts having been frustrated with Sonos for a while.I want to be able to play music throughout the house at almost a glance of my phone. Trying to operate Sonos via the app or through Spotify isn’t that at all, it’s slow buggy and has me wanting to smash my phone off the wall.I hate my current setup so much that I’m actually quite excited about buying a new setup. In total I have 15 speakers ma

993
M
29 days ago
E
Ell1301Contributor I
posted in General feedback and conversation
need help

Can anyone recommend someone in the Perth Area of Western Australia who can come to my home and help with me Sonos system. Having problems with is not connecting and fading in and out. Really need someone to come and have a look. I have tried all the online chats and I am getting nowhere and I am running out of patience 🤯Thanks 

302
Stanley_4
29 days ago
C
ChristoffalotContributor I
posted in General feedback and conversation
Why does sonos stop working? It is s***? Do not by it. IT IS S***

Do not buy Sonos products

976
E
30 days ago
K
KlophidianContributor I
asked in General feedback and conversation
next great sonos idea

You guys gonna start a subscription service? I was just thinking of how you guys could be worse of a company than you've already declined. Also, let me be clear: I have no anger towards the staff, or customer support, I am aggravated by the direction whoever has made decisions in the future of your apps which are so frustrating to deal with.

1159
jgatie
30 days ago
AjTrek1
AjTrek1
posted in General feedback and conversation
A Holiday Wish to All !!!

To All Community Members and Sonos Staff…I hope you and your family are having a Great Day and looking forward to many more !! *   * Sorry I missed those twelve (12) hours ahead of 11:59 AM (or 12:00 noon)_CST_12/25/24

623
AjTrek1
1 month ago
U
ukTimContributor I
posted in General feedback and conversation
very nervous of sonos

So, just wondering how many others are like me.…I've been a Sonos user for about 10 years now. 1st bought it to replace a home theatre system that my family couldn't understand!! Sonos was great. The setup was easy and it just worked! We've gradually increased to an average amount - playbar, sub and 2x play 3s in the lounge, and 4 play 1s in kitchen, playroom, office and bedroom.It's been great grouping speakers for parties and gatherings - even 'DJing' on the fly at some by selecting new tracks as the last one ends etc. We've never bothered with voice control and use the app mainly. (Could never seem to get voice to work properly across multi room). So here we are, a family with a mix of android and iPhone (plus my daughter using laptop to control). I can see it's time to look at upgrading or adding (looking at a new lounge  theatre setup with arc and moving current one to playroom, plus maybe a Move 2). But it's still a big commitment and expense. One I need to be 100% confident with

1173
K
1 month ago
P
PSCravenContributor I
posted in General feedback and conversation
Open Letter to CEO Patrick Spence

Open Letter to CEO Patrick Spence - 28/09/24 Good evening Mr Spence, (if indeed it is you reading this) A little about me and my relationship with your company… I’ve been an avid Sonos fan and consumer for almost 20 years. I have supported your business through every incarnation of device from the days of the Zone Player to the ARC.I have Sonos in every room of my home and I have purchased new generations and promoted the product to my friends and family despite my Roam almost setting my house on fire. It is safe to say I love(d) my Sonos.Now my reason for writing to you on a rainy Saturday evening in the UK.  I desperately need your help before I am forced to abandon Sonos for good.I know you’re aware of the problems associated to the S2 App since May because you wrote to me in June. However as recently as last night I received a further email assuring me the App experience is improving and highlighting the new features.As a customer suffering with the dismal experience daily these em

68714
F
1 month ago
W
whatever111Contributor I
asked in General feedback and conversation
WHY PRECISE LOCATION WHY???

This is a total joke...ive had a working system for ages, now Ive changed my WiFi password and downloaded the ‘latest’ sonos app. If i want to connect to the speaker to update the wifi pw using bluetooth, the app wants PRECISE  location, not just approx, ie my street..which i can see on the map, but it wants my damn house number using GPS/WiFi etc. jeez, just tell them where i hide the front door keys while we are at it... This is bull… there is NO REASON WHATSOEVER for an app to need precise location, unless its a gps app like navigation etc.I want to know WHY this is needed and HOW it could ‘impact’ the service. Knowing my street, suburb, city, country is fine with me, (and more than enough info) but even that is crap..so why does it need precise location??? I want a decent answer!Before the haters chime in..its rubbish what your going to say about, “thats what you have to do”, “go elsewhere”..bla bla… well you can provide what you want ...don’t force it on me.. this is basic privacy

42018
N
1 month ago
D
Dajmitton94Contributor I
posted in General feedback and conversation
Sonos App - Feedback

I'm accustomed to software glitches here and there, but this app has to be the biggest POS I've ever experienced!   The fact it has been months now with the same issues not being resolved is pathetic.   I might as well have bricks sitting on shelves and mounted to walls.  Nothing like having $4k of really good speakers and not being able to use them frequently.   I go out of my way to tell people that don't currently have Sonos products DO NOT BUY!!!

663
Airgetlam
1 month ago
S
Sryan20Contributor I
posted in General feedback and conversation
app

I’m leaving Sonos. The app is horrible and the connectivity is awful. That’s what made Sonos so great before.  I’ve tried to give you time to work through your issues but you took to long. I’m changing both houses and always recommending away from Sonos. 

521
N
1 month ago
M
MordorfContributor II
posted in General feedback and conversation
App Updates just going backwards and making things worse

Until the last couple of app updates things were slowly getting better but since the last two updates things are just getting worse again. Systems not found, music playing but no sound..... It's getting to look like it's never going to recover. I've about had enough now but to replace all my sonos gear would cost thousands. It surely is time this idiot CEO was fired.

19311
Airgetlam
1 month ago
T
TLight321Contributor II
asked in General feedback and conversation
Taking Sonos to Small Claims Court - New App

I don’t need to repeat the problems around the app. Suffice to say that the app updates have rendered the usefulness of my Sonos equipment down to less than zero. I don’t ever know if it’s going to work or not these days. Imagine planning a Christmas party under those conditions!I’ve seen various threads here talking about legal action and and class action, etc. Has anything come of them? I can’t see any obvious outcomes.If not - I’m considering taking them to the Small Claims Court in the UK just to get my money back on the equipment. I’m absolutely fed up with it. Has anyone succeeded? The process in the UK is pretty simple and I’ve been successful in the past.I understand Sonos can do pretty what they want with their app, but if that results in damage or the - effective - bricking of equipment that’s within its reasonable lifespan, then that is on them.Cheers

952
Corry P
1 month ago
L
lambchopperContributor I
posted in General feedback and conversation
Mac Sequoia 15.0 on MacBook Caused Sonos System to become unavailable

Upgraded to Sequoia 15.0 on my MacBook which caused Sonos to be unable to find my system.I followed Reddit online advise to check the settings: Settings/Privacy & Security/Local Network/Sonos, and toggled Sonos On, Viola! System found and music is back on in this place. Thais after spending an hour on the phone with both Sonos & Apple...Ever Onwards :)

47812
Airgetlam
1 month ago
N
Norm MContributor I
asked in General feedback and conversation
Why is the Sonos App so terrible? Why do my speakers lag?

I just bought an Arc and 2 Era300’s for the basement and a Beam and 2 Era 100’s for the living room. 2 questions: 1- Who engineered the Sonos App? What a piece of s***. 2- The Era’s in both rooms cut out for like 0.25 seconds every 15 seconds or so. Why?3- A third question just popped into my head? My are people so impressed with this garbage? Moderator Note: Modified in accordance with the Community Code of Conduct.

1263
A
1 month ago
B
BoomBabaContributor I
asked in General feedback and conversation
Upgrade Program Issues or Ignorance

Hi y’all. So I just recently purchased a beam 2 last month and I want to get two era 300’s. I’m aware of the upgrade program but when I traverse the app, I don’t see anything allowing me to initiate the process. I’m really confused. I wanna get these speakers and I want to use the credit. My speaker has been registered and I have an account so I don’t know what the deal is

733
AjTrek1
1 month ago
S
sloguyContributor I
asked in General feedback and conversation
TruePlay "grayed out" in IOS app (80.14.09) ?

The TruePlay option is "grayed out" in the IOS app (80.14.09).Is this expected? I know the app has been under construction since May.Anyone else see this?“Grayed out” may be the wrong term … the text on what *should* be the TruePlay “button” is so faint that it can hardly be read.

1186
M
1 month ago
M
MichaelXIXContributor I
posted in General feedback and conversation
sonos support

This has to be the worst customer support service on the market.   Never in a million years will I ever buy their faulty products at the cost they ask, when the support is basically s***e. Avoid Avoid Avoid.  Don't even buy a product from them, once a fault occurs you're doomed.Moderator Note: Modified in accordance with the Community Code of Conduct.  

595
N
1 month ago
C
Cogf16Contributor II
posted in General feedback and conversation
Selling used Sonos stuff

I moved and am going to use the new house A/V equipment.  I have an amp, playback, Beam, Sub and 2 Move speakers.  Could someone give me an idea how I should price these items?Thanks!

431
Stanley_4
1 month ago
Terms & ConditionsCookie settings