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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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2119 Topics
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TTT123456Contributor I
posted in General feedback and conversation
Please support chromecast

Sonos speakers have been one of the best smart speakers in the market. But it is very frustrating to see most of the speakers from competitors support chromecast (even many very entry level ones) while Sonos does not. I understand there was a lawsuit going on with Google before but it seems to be resolved recently. I hope the engineering team can be allowed to add chromecast support quickly to bridge the gap. I don’t think it is much of a technical issue as you have all the hardware and the software support can’t be that difficult as you look at what competitors doing. You got to understand iOS only takes up a smaller portion of the smart phone market. Without chromecast you can basically pushing Android only users out of the door. I would love to switch to android camp but the Sonos situation has been my main deterrent. Please take a look at how many similar requests are there in the forum and consider seriously to add the feature quickly. Thanks! Your loyal Sonos fan

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AmorFatiEnthusiast I
posted in General feedback and conversation
Class Action Lawsuit re New USELESS App Class Action Lawsuit

Whomever is interested in joining a class action lawsuit Moderator Note: Modified in accordance with the Community Code of Conduct.

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R4NDOMZContributor I
posted in General feedback and conversation
New Sonos Update (APPALLING, TERRIBLE, DISASTROUS)

SONOS WHY!! How have they released a long awaited update, and somehow managed to downgrade the whole system?? I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMERThese are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've adde

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tsdsContributor I
asked in General feedback and conversation
horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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gvg8660Contributor I
posted in General feedback and conversation
Automatic adjust volume

Hi SONOS, When I change music source (from TV to music or radio) I always have to adjust the volume, which means that my ears often get blown away. My idea is for SONOS to automatically remember the last volume level for the different sources (TV, Spotify, Radio) and automatically adjusted to this level when the source is changed. I believe that it is rather easy to program/implement. Anything I missed? (I already have set alarms in the morning to always adjust the starting volume, but this is not what im looking for :-)). - Peace.

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whaley_walesContributor I
asked in General feedback and conversation
USA to UK

Hi folks, I am moving back to London and want to take my Sonos speakers. Are they fine on the 220-240v circuits the UK has opposed to the US standard of 110v?

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Matthew UK
Matthew UKContributor I
posted in General feedback and conversation
Ace Headphones - no system integration !!

No integration with my Sonos system !!!!!!!We’ve all been waiting for headphones we can add to our Sonos systems like any other Sonos speaker product.These new Ace headphones are just fancy bluetooth headphones - no better than Sony or Bose.First the app upgrade disaster and now headphones that won’t work as part of an existing Sonos system.Ridiculous!It’s a “no purchase” from me! 

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lavillaseanContributor I
asked in General feedback and conversation
Comcast Remote/Sonos Playbar Volume Issue

I successfully paired my comcast remote to control playbar volume, but every time I raise or lower volume, I get an annoying white symbol that pops up, like the ends of a cable. Any fix for this?

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derekdaviesContributor I
asked in General feedback and conversation
complaint about the End of Software Updates

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.  

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Vik83Contributor I
asked in General feedback and conversation
SONOS ARC Compatibility with Samsung Series 7 65' RU7100

Hi I am about to purchase SONOS ARC with sub and two rear speakers. Just wanted to make sure that it will be compatible with my Samsung 65’ inch series 7 Model RU7100.If anyone has feedback and experience on that will be highly appreciated as it is quite a bit of investment.It has 3 hdmi ports with one of them showing HDMI ARC if that helps. 

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gazzer01278Contributor I
posted in General feedback and conversation
Lower volume

Really wish the volume could be turned down lower especially for alarms and low background music

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Dogdad
DogdadHeadliner III
posted in General feedback and conversation
Sonos app crashing and showing rooms not connected but are.

So I’m watching a Dolby Atmos movie and all is good. I happen to open the Sonos app and see rooms that say not connected and has the red dot by each. So I go to open a room that says no connection on the app and the app crashes to the iPhone Home Screen. Also, one of the rooms listed as not connected is my main tv room. But, I never lost any sound from the Arc, sub, or Ones and watched the entire movie with no interruptions.Then the bathroom room disappears on the list of my system , and two kitchens appear. Then tv room appears twice listed. Never happened before. Wondering if it’s the same on my iPad. Ideas?  

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Gman2018Avid Contributor I
asked in General feedback and conversation
Create stereo pair and different volume levels?

Does a Sonos stereo pair have the ability to change the balance of left and right volume?  Oftentimes you want a pair of stereo speakers to be stereo BUT NOT play the exact same volume.  Likely because one speaker is further away from center.  This used to be fixed on old stereos by having a balance slider. So you could make the left speaker louder than right, or vice versa. Does a Sonos stereo pair add balance sliders to the pair you make?  Or are they all the same volume output?   Thanks. 

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HayleyvDContributor I
asked in General feedback and conversation
Utilizing ARC with Bell Fibe Receiver and Beam

Hello! I am the proud new owner of a Beam and Sub. I’m having trouble though hooking up my Beam to utilize HDMI-ARC on my TV (and the extra features) I have a: 1. TV with ARC, 2. Beam and 3. Bell Fibe receiver If I run HDMI from Beam to ARC on TV how would I hook up my Bell Fibe receiver? Seems like it’s a toss up between reduced picture quality or sound. Does anyone have an idea I’m missing? My current hookup is: Beam into optical on TV while Bell Fibe receiver is connected to HDMI-ARC on TV. On a side note, to control volume using Bell Fibe remote with Beam is brutal! Literally have to tap many times or hold button down or a solid 5-10 seconds. I’ve tried reprogramming but it does not improve. Thanks

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Guillaume8375Contributor I
asked in General feedback and conversation
Sonos crossfade doesn’t work anymore

Hello,I’ve noticed a few moths ago that crossfade doesn’t work anymore, whatever the streaming service I use: Qobuz, Bandcamp, SoundCloud…My setup:Sonos Connect (2nd generation) Sonos OS: S2 App version: 13.4.1 Hardware version: 1.17.5.5-2.1Could someone help me fix this?

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CJMEDContributor I
posted in General feedback and conversation
MacBook Pro Touch Bar Controls

It'd be awesome if the Sonos controller for Mac was updated to include controls via the new touch bars. I much prefer using the Sonos app, rather than Spotify - but Spotify has already delivered on this experience, and it's great. Please can we have it?

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BuckeyeBobbyContributor I
posted in General feedback and conversation
Sonos Roam power button

Ok, just got the Sonos Roam. Is the power button really this awful or do I have a bad unit? I’ve read some threads of same problems I am having. If this is normal, then it’s a fatal flaw. It’s just awful. Completely unresponsive and borderline useless.  I am legacy S1. I cannot try my Roam until I remove all my S1 products and upgrade to S2. However, my replacement speakers are on “back order “. So, cannot cut the S1 ones off just yet. The Roam sits on a shelf, useless.  my issue is, do I return it now so I don’t go beyond the return window while I wait my new speakers?  I am worried the Roam may not work at all. The power button has me really concerned. Spent the extra money to have a full Sonos system. But maybe I should just go JBL for the BT speaker. They are reliable . 

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controlav
controlavLead Maestro
posted in General feedback and conversation
Boost is officially dead (RIP)

Didn’t see this posted anywhere else, but the Boost is officially dead. It has shuffled off its mortal coil, it is nailed to the perch, etc.https://support.sonos.com/en-us/article/boost-end-of-saleIt did a fine job for nine years, but SonosNet is clearly getting deprecated and some will have to live with crappy home routers not working correctly causing speakers to vanish from the app randomly.

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Dogdad
DogdadHeadliner III
asked in General feedback and conversation
channel 1,6 , or 11

Does it matter which channel for Sonos ? 1, 6, or 11

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PatrikssonContributor I
asked in General feedback and conversation
Why is the new app such a disaster?

Hi.so.. I’ve been a long time customer of Sonos and have been very satisfied with both hardware and software. The speakers sounds great and the app (old one) was okej, not great but ok.But now.. What is going on really? Did you not test the app before releasing it? Where you in such a hurry that you did not care if it would hurt your trademark? Because it just did.I’ve followed all your guidelines to make the app work.Reinstalled hardware + updates too all products checked the router (even placed all my products next too the router) Reinstalled the app. Tried with ethernet cabel (Cat 6)Almost nothing works anymore. I have problems connecting too my system, my speakers and my connection with spotify and apple music. And I haven’t even mentioned how difficult the app is too navigate around. It’s totally messy..Did you use a cheap consulting agency? And I’m absolutely not alone complaining about this as you might have seen. All my friends who uses Sonos are having the same problems and my

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arpatil1Enthusiast II
posted in General feedback and conversation
Feature Request: Center Channel Volume and Tuning on Arc

Can we get the ability to tune and control the volume of center channel independently (like surround audio) in a 5.1 setting?  If we get this feature, we won’t have to turn the volume up just to hear the dialogues clearly.  Bose app already offers such feature for their soundbars. 

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koneillContributor I
asked in General feedback and conversation
Sonos purchase in the US - to use abroad?

Has anyone taken a Sonos from the US to Japan? Does a US model work in Japan?

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pmantosContributor III
asked in General feedback and conversation
Android has no way to adjust individual speaker volume

How did SONOS miss this basic function? I don't like my speaker setup on 5.1 surround sound because the rear speaker volume is too low relative to the playbar and subwoofer. I would like to turn up the volume on ONLY selected speaker(s) and cannot. Even my factory car radio has a FADE function. Why doesn't my $2,000 Sonos Surround sound offer such basic functionality?

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HackersmovieAvid Contributor II
posted in General feedback and conversation
50% price increase?!?

Just hopped on the sonos store and noticed the prices have skyrocketed! Hoping this is an error otherwise ill need to grab what i can from Amazon.

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WarriorsContributor I
posted in General feedback and conversation
Deleting use of iPhone and iPad playback

So....just got notice that I will soon not be able to play music stored on my phone. BS. Looks like I need to subscribe to music services. Sonos made a deal with them to force subscriptions? Last Sonos I will buy!!!!

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