Well, it’s time for my yearly complaint about the “State of the Sonos”, but we are simply done this time around. Through all the problems over the last few years, our Sonos Arc and home theater have been fairly stable. Keep in mind that we no longer use the Fives and Ones that are spread throughout our home. They never work when summoned and we lost the drive to spend an hour troubleshooting them each time we wanted music. Those speakers have been collecting dust for at least two years.
Yesterday, I turned on the TV and the Arc was not putting out sound. I have no idea what updated (TV/Sonos/whatever). I reset and rebuilt the TV. No change (one hour). I reset and rebuilt the Arc/sub/Ones (1.5 hours)...then everything worked again. Fine.
This morning the Arc turns on with frequent audio dropouts. I check and there is another Sonos update available. I install it. The speakers work. Except….the surrounds “need attention” in the app.
We are finished. I’ve unplugged the Arc from the TV and we will use the internal speakers until a suitable Sonos replacement has been found, and that will probably be something from Sony. I have owned many Sony products over the decades and they have never given me “fits” like Sonos has.
It is such a sad and horrible shame that Sonos has let things come to this. For goodness sake, why? Either they are unable to make these products work as expected, or they are purposefully breaking them through software updates. I can’t see what the upside of this situation is for Sonos. Maybe it’s simply too late and even Sonos knows that they are finished.
This is not a rant. This is a public service message attempting to save poor, defenseless homeowners many thousands of dollars. Whatever you do, DO NOT BUY ANY SONOS PRODUCT. Sonos is a scam and you will lose.
