Skip to main content

General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,945 Topics
  • 16,038 Replies
Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1
1945 Topics
K
KJ1971Contributor I
asked in General feedback and conversation
IOS update - complete loss of room control

The new IOS update has resulted in complete loss of room control.  I cannot get the system to accept my room selections.  I can click on a room but it automatically reverts back to a prior room.  I tried to pair rooms and then remove a room to see if I can force the switch but it simply reverts back to the prior room.  This update effectively makes the entire Sonos system unusable because there is no way to pick the rooms you want to play music on.  Does anyone have a work around for this issue?

723
H
7 months ago
U
User40626Contributor I
asked in General feedback and conversation
Cannot add Gen 2 products

I cannot add my Sonos Gen 1 & 2 Play 3’s and Play 1’s to my system. I can see the products but I cannot add them. It falls at the last step - saying ‘Cannot link to my account’. I can add all other products. I have tried factory resets, joining using an ethernet cable etc. I cannot get in touch with Sonos support, just dealing with chatbots. Any ideas folks? 

130
U
7 months ago
R
Robert_73Contributor II
posted in General feedback and conversation
iOS Update version 80.01.11

The latest Sonos App for iOS is terrible.  There was nothing wrong with the previous app and the newest one is impossible to find my music and quickly turn on a station.  This is an epic fail.  It requires too many swipes and searches.  Please don’t change MAC OSx to this.

882
S
7 months ago
P
PapovitchContributor I
asked in General feedback and conversation
Horrible update!!!

Why did you fix something that was not broken??  This update is horrible. The look, the functionality…..why????

221
Chris Piazza.Esquire
7 months ago
A
AwoodjrContributor I
posted in General feedback and conversation
new app is horrendous

I been using Sonos for many years. I got the new app update and it is absolutely unacceptable. My playlists will not play keep telling me to try again. The ability to search and add music is horrible. Help!!!!

333
A
7 months ago
M
MarcttContributor I
posted in General feedback and conversation
latest sonos app - very disappointing

Several issues:I think it’s now connected to the system via Apple Play because the sound is not as good as it was before (same quality as if it was streaming via Apple Play. Very disappointing. the app is not intuitive and very confusing to use.  I don’t know why changes were made.  The last one was much better. so many controls are lost, e.g. adding to queue, managing of queue, etc…i guess Sonos just lost the edge…

473
E
7 months ago
T
Trad99Renowned Enthusiast II
asked in General feedback and conversation
New App - how to add a track to an existing queue?

On the new app, when I click on an individual track, the only option I get is to replace the queue. How do I leave an existing queue in place and just add one additional track to the queue? I was easily able to do this on the prior app, but can’t find any way to do this on the new app.

96913
R
7 months ago
I
Ired67Contributor I
posted in General feedback and conversation
UPDATE

EVERONE SEND AN E_MAIL TO THE CEO. I just did. THE MORE THE BETTER. Putting faith in SONOS as the ONE GO TO place for all my music collection was a BIG MISTAKE !ALL my tapes, records and CD all converted to digital over the last 30 years ….WOW can’t beleive they did that to us. I don’t want to stream I want to listen to what i invested in ! UNHAPPY CUSTOMER that has a useless system since the update 

200
I
7 months ago
J
Johnnyrocket1111Enthusiast II
posted in General feedback and conversation
why can’t Sonos give us back the old App?

The new app is broken, they know it. So why not do the right thing and give us back the one that worked?  This one a pile of excrement, and has very little that does function correctly. is the new app punishment ?

1543
T
7 months ago
H
HipposContributor II
asked in General feedback and conversation
the new app version

This new version is absolutely rubbish. I have found that most of the radio stations in my Sonos Favourites will now not even play. Try to play the station and nothing happens just silence.who ever designed this version should be sacked. Get the older version back NOW !!!!!!

100
H
7 months ago
R
Rainbows End 2Trending Lyricist I
asked in General feedback and conversation
Latest update 80.01.11 is actually worse than before

The first update was bad enough. But I could at least access my Local Library and scroll the songs in there. As we’ve all noted you couldn’t actually search !Now however I can scroll albums, artists or genres. I can start to scroll songs but the list runs out after a few songs. And yet all the songs are still there if I access them via the album. 

650
R
7 months ago
N
NetMinderContributor I
posted in General feedback and conversation
Should I sell my Sonos stock now? new App make system nearly unusable.

The new app Sonos delivered makes whole system incredibly unusable. Should I sell my Sonos stock now before company collapses? 

381
J
7 months ago
B
brucemacEnthusiast II
asked in General feedback and conversation
Feature Request - Sonos App

Please add visualizer functionality and controller layout customization.As a Port and Connect (S2 compatible) owner who integrates into other amp/passive speaker zones, it would be great if these features were available.For example, I have a Sonos zone in my primary home theater by way of Port, but use my Mac Mini to display the Sonos app on my TV. This works, but it could be a lot more visually appealing if there was a way to customize the layout. For example, larger cover art, bitrate/resolution, etc. This is not an edge case.Take it a step further and add some eye candy with options for visualizers. Heck, open it up to the community and I bet we'd see some awesome content brought forward. VU Meters would be cool for example. Lot of possibilities. People (not all) want the eye candy and your competitors are incorporating it alongside support for lossless high resolution audio. If you're not going to support the latter, you should look to support the former in my opinion.

1534
T
7 months ago
W
Westaway23Contributor II
asked in General feedback and conversation
re tune true play

Hi last week I updated to the new app and now done the update on the new app. do u have to re tune true play since the new version of the app has been installed. Well if true play isn’t still broken. Which i see people having issues with it. thanks 

3378
T
7 months ago
N
Nikisixx21Enthusiast I
posted in General feedback and conversation
still no update?

How are they allowing this to continue through MDW? What an embarrassment. I’m having 40 people over and instead of jamming out in the backyard yard with my 12.2 outdoor sonos system I’ll be using a $150 Tribit speaker I got from Amazon, because I keep getting systems not found on WiFi, hardwired or Sonosnet configs that I wasted a day resetting up again for the 5th time since May 7th. 

271
Airgetlam
7 months ago
D
DiverJContributor I
asked in General feedback and conversation
New Sonos App

The new SONOS app (and frankly this community site) suck. The app has many problems, the one that most bothers me is that it randomly changes the volume unexpectedly. I have 3 amps , a Move and Roam and the volume suddenly changes (in extreme amounts) while we are listening. I also find it frustrating to search for music I like and the favourites that I saved on my previous apps have mostly disappeared. This was not a good upgrade and I wish I had not done it. Where is my old Gold SONOS app now?an this chat site is brutal to navigate and tey and add a comment! 

270
D
7 months ago
B
BullSmakkkContributor I
asked in General feedback and conversation
new app 🤡🤣🤷🏻‍♂️

I don’t even know where to begin. The new app is so frustrating so clunky so difficult to use. I have to sit down for 15 minutes to play anything and then my groups are all screwed up. Everything is screwed up and now it’s skipping songs like I’m playing by Bluetooth. It’s like I’m not even streaming anymore. 

542
B
7 months ago
V
ve6drwContributor I
asked in General feedback and conversation
NEW APP - Return equipment for a full refund

How do I go back to the old version of the APP?  Alternately, how can I return my Sonos equipment for a full refund? This APP is NOT an upgrade  and renders the system almost unusable. 

290
V
7 months ago
E
Extremely disappointed userContributor I
asked in General feedback and conversation
Please rollback The lousy Sonos app update update

I don’t want the new app. I want the old app. Please tell me how I can get that.Otherwise, I will junk the thousands of dollars of equipment. I have purchased from Sonos and find something better.

441
E
7 months ago
M
mesaticusContributor I
posted in General feedback and conversation
So frustrated - Nothing but issues since app update

I’m about over things. I just came here to vent. (All my products say they are up to date)I have a Boost and 3 playbars.  Since the app update Sonos consistently can’t find my system.  Maybe I can get it to work with a reboot my Boost. Sometimes just fiddling within the app reveals the system after a minute plus of hitting buttons….if I’m lucky.Sometimes I can finally get music playing, but then if I reopen the app, it’ll say no system found.  Now I have music playing in all my house, but Sonos can’t find any system!  So now I have to unplug the boost and wait for whatever cache to wear out before things stop.This is just ridiculous.  Never had a single issue with the S2 app.  Open things up, instantly finds the system, and zero lag when switching songs.  Now this thing works maybe 10% of the time. 

822
S
7 months ago
M
MotorcityContributor I
asked in General feedback and conversation
recent update

Wow - trying to find something positive for a week now with the updated app. It seems like Sonos took away all the features that made it easy to use. The a-z is gone in the artist list - so if I want to listen to my Led Zeppelin album - can’t jump to that - have to scroll and scroll. I load an album in the que- 1- can’t delete a song from que like I was easily able to before 2- can’t go to artists and add another album or song to que- again this was easy on old app. Used to just tap the star at bottom to access my saved playlists like Friday night or Christmas playlist - now it’s buried and have to go through several clicks / screens to find them. I could go on - but it looks like a lot of folks are not happy with the “easier” new updates. Frustrating to say the least. 

946
N
7 months ago
P
phildirt3Enthusiast I
asked in General feedback and conversation
The new horrible app

Whar is the timetable for fixing all the bugs on the new app?

291
jgatie
7 months ago
E
ElmanaContributor I
asked in General feedback and conversation
New Sonos app

The new app seems all over the place. Very difficult to navigate. Not user friendly. For example if I want to play the next song on my playlist instead of playing on the existing speaker it starts to play in a different room on a different speaker. Each time I have to manually correct it with 2-3 steps to just get it to play the next song. I end up with 2-3 different speakers playing different songs on the same playlist. When I go into Sonos guide to the new app it’s a blank. Very frustrating. My Sonos is now a source of frustration not pleasure or relaxation with my favourite music. The team that designed the new app should be demoted. Either they do not know what they are doing or have never used the Sonos app before. Holding out to purchase any further Sonos products until they fix this new app. Sonos please fix it. 

793
G
7 months ago
T
TtauschContributor I
posted in General feedback and conversation
app update

Worst performing Sonos update ever. Wtf 

283
J
7 months ago
G
Gary YAvid Contributor I
asked in General feedback and conversation
sonos desktop app update

In light of the disaster that is the new app, I opened my desktop app to see if that was still functional. Surprise surprise, there is an update required. Considering what a mess Sonos have made of the app, I don't have the confidence to update my desktop app. The trouble is, important features like library settings, update library etc, are greyed out, I assume, forcing me to update the app.  Sonos also seems to want me to add a password to the app as part of the update, which I don't see any value in doing so I'm stuck with a partially functioning product again unless I chance it, update the app & agree to this password thing.Thoughts Sonos?

2325
D
7 months ago
Terms & ConditionsCookie settings