General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,209 Topics
  • 8,547 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
  • 33
  • 1107
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1

1209 Topics

O
Oliv007Contributor I
posted in General feedback and conversation

Perte de connection

Encore déconnecté 😬l'arc fonctionne seule... Mes 2 ones et mon sub ne fonctionne pas. 

1
Jamie A
11 months ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Survey: What Do You Think Caused The Backorder For Era Speaker Stands/Wall Mounts

HelloIf you have not purchased an Era 300/Era 100 speaker, then the following survey means nothing to you. Then again maybe you have purchased an Era Series speaker and don’t intend to use stands or wall mounts…again the survey has no meaning for you. On a final note maybe, you found a competitive stand/wall mount that meets your need…once again the survey mean nothing to you. However, if you’re like me and have been waiting on stands for the Era 300 speaker for two months then...yes, the survey is relevant. Full disclosure, I was able to get stands for four (4) of my Era 300 speakers upon first launch. However, I’m still waiting on four (4) more Era 300 stands ordered on April 1, 2023. So maybe the jokes on me for ordering stands on April Fools Day. Those of you in the U.S who are familiar with and know the significance of the date, can laughing relate to my comment. 😅What Do You Think Survey: Was there a shift in buyers’ preference to place speakers on stands rather than on a table.

1
buzz
11 months ago
melvimbe
melvimbe
posted in General feedback and conversation

Feature Request: Port Gen 2 with spatial audio output?

The current Port hasn’t been out on the market that long, but wondering out loud if it makes sense for the next gen of the Port to include an HDMI or HDMI-eARC port to output atmos/spatial audio.  Perhaps even able to input via HDMI or HDMI-eARc  atmos/spatial audio.I guess in a more general sense, I want the Port to be atmos/spatial audio capable.  Here’s more specifics of the features/scenarios I’d want to see.If you have an existing 3rd party setup for a atmos capable home theatre setup, than a Port:Gen 2 could be used as a atmos music streamer for your setup. As far as I know, there aren’t any other streaming boxes that really do this just for audio.   This feels like a natural upgrade for the Port and stays true with original reason the Port was created in the first place.When grouping Sonos rooms right now, the group plays to the lowest common denominator.  In other words, if you group an Arc room, pair of Era 300s, and a Port...you’ll get stereo.  Upgrading the Port to be atmos

1
Corry P
1 year ago
AjTrek1
AjTrek1
posted in General feedback and conversation

When Does a Sonos System Really Sound as Good as It Should?

HelloEveryone comes to this community to get information on how to get the best performance out of their Sonos speaker system. However, there are very (and I mean very) few threads that start with “I just want to tell you how great my Sonos sounds and here’s why”. That’s OK…because this community exists to share ideas on what works, what does not and help resolve issues of all sorts. It serves as a venue to vent frustrations and/or utter discuss with Sonos. One member offered to send a video of them burning their Sonos gear as the ultimate expression of their level of dissatisfaction. Thankfully, posts to that extreme are very, very rare.😜However, after all is said and done most want to know how their system should sound. The recuring answer in this community; regardless of whether or not you have an iOS device to use TruePlay, is to “trust your ears”. If it sounds good to you then your system is properly setup/tuned”. That’s parallel to saying “beauty is in the eye of the beholder”.

1
buzz
1 year ago
S
SteckoContributor I
posted in General feedback and conversation

Play 5 gen 1 upgrade programme not working

Hi Sonos community I’m owner play 5 gen1 with eligible for upgrade programme. Unfortunately when login to my account I can see my speaker eligible to programme. Sonos confirmed that speaker is eligible. How to claim this discount? Thank you !

14
buzz
1 year ago
T
Toby JPContributor I
asked in General feedback and conversation

Connecting Era 300 to Denon Preamp pra-1200

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

3
T
1 year ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Security/Privacy with Era 300/100 Series Voice Enabled Speakers: Are SL Models Really Needed/Required?

Hi With the introduction of the Era 300 and Era 100 models Sonos gave the user two options to protect their privacy regarding voice assistants:Privacy Tap: Deactivates the voice assistant by tapping the speech bubble on top of the speaker. The light will turn off. You’ll still have access to other mic-enabled features, like Trueplay. * Security Switch: Prevents accidental activation of the voice assistant by toggling off a switch on the back of the speaker. This method disconnects all power to the microphone for added privacy/security.Most likely the above privacy/security options will be introduced on whatever the replacements/upgrades will be for the Arc, Beam, Move and Roam. As well as any new models Sonos decides to release.As the title implies some are still hoping Sonos will introduce Era 300/100 SL models with no voice assistant capability a’la the Sonos One; and briefly the Arc. IMO hardware isn’t the answer. If you recall (upon initial introduction) the price difference betwee

15
AjTrek1
1 year ago
chicks
chicks
posted in General feedback and conversation

SonosView Chrome Extension

A simple Chrome extension to view what’s playing on (one of) your Sonos players, with controls to play/pause/prev/next. https://github.com/retired-guy/SonosView-Chrome-ExtensionUnzip the .zip file to your local driveIn the Chrome browser, navigate to chrome://extensions/Turn on Developer Mode (top right)Click on Load Unpacked.  Navigate to the directory where you unzipped the file, and install.Click on Extension Options, set the IP address to your Sonos device.Pin the extension so it’s always available on any web page.  

1
Corry P
1 year ago
AjTrek1
AjTrek1
posted in General feedback and conversation

FedEx Ground Having Issues Delivering Packages

You Gotta Laugh 😂In addition to high demand for Sonos newly released products and accessories causing an order backlog…. you may have to deal with FedEx Ground either not moving the package or mis-routing it to another destination causing more delay. Ordered a set of Era 100 wall mounts 3 weeks ago. Sonos was finally able to ship them on 4-21-23 from California distribution center. The promised delivery date by FedEx Ground was 4/27/23.FedEx Ground online tracking is now stating POSSIBLE delivery on 5/1/23. Called and spoke to a FedEx agent and their internal tracking shows delivery on 4/28/23. WOW 😯!!So the bottom-line is that my mounts are somewhere on a truck. However, the question is whether the package is moving towards me (from original ship point) or coming back from a mis-routing to another destination.Gotta Love It 😍! 😂!

4
AjTrek1
1 year ago
O
oakersContributor I
asked in General feedback and conversation

upgrade credit not working

Hi,Is your web site having issues? I am unable to utilise any of my upgrade credit on a new purchase. I have 3 X 15% available but no way to redeem.

11
K
1 year ago
Steveamv8
Steveamv8Contributor I
asked in General feedback and conversation

Sonos 3rd party advertising and aftersales is Abysmal

having recently  had my Roam renewed under a warranty issue , but still not set it up due to being away from home.I am being bombarded with e-mails , how did we do, sign in and get 15% for handing back your old system etc etc Take our survey and get 20% off your next purchaseSo you take the survey , but it says you have put the wrong input in , which I have not ,So cant complete the survey.You then try and contact sonos to tell them its not working and get a return e-mail saying its not monitored??????So why am I doing the bloody survey?I love the products and recommended them to others but have also told them to buy it from a third party retailer with an extended warranty so if anything goes wrong they dont have to deal with the nightmare that is Sonos Direct . 

2
Corry P
1 year ago
Z
Zephead2112Trending Lyricist I
posted in General feedback and conversation

Early Impressions Of The Era 300

I took delivery of 2 x Era 300’s yesterday to be used as rear speakers with my Beam (Gen 2) and Sub (also Gen 2). I just wanted to provide some early feedback for those who may be interested.Set up was incredibly easy after removing the existing speakers (Play:3’s).Naturally, I wanted to experience some music in Dolby Atmos and I went straight to Amazon Music and Apple music to add some albums to ‘My Sonos’. I realise that the Atmos content will improve over time but as an aside, there wasn’t too much for me to choose from as a ‘Classic Rock/Progressive Rock’ fan. The best sounding albums I have found so far in Atmos are ‘Brothers In Arms’ and ‘Rumours’. Identifying Dolby Atmos albums when searching for an artist’s album is also another story and needs to be improved by the streaming companies. Apple does have a dedicated Atmos section you can access from their app so that’s probably the easiest was of finding Atmos content at the moment. I enjoyed the Atmos mixes of those two albums b

7
Z
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

what performance enhancements?

According to the 15.3 update notes..it says performance enhancements…like what? Anyone know? Forget the bug fixes as all updates state this.   

5
Dogdad
1 year ago
J
Juk3BoxContributor I
posted in General feedback and conversation

BT Smart Hub 2 Wi-Fi Mode Setting

Hi, we have been seeing disconnect issues with a four room speaker Sonos Play system. Sonos support have advised that the BT Smart Hub 2 Wi-Fi should be set to Mode 2 which seems to have fixed the issue. You’ll need to logon to the BT Smart Hub 2 as admin to do this. I did this on two separate BT Smart hubs and both got stuck with the saving the change message (usually they save new settings ok). If this happens just wait a few minutes with the saving message displayed and then restart the hub. Then recheck the settings, for both hubs we changed they had stored the new Mode 2 Wi-Fi setting correctly, despite being stuck in save mode.BT info. re. Wi-Fi mode settings:The modes are: Mode 1: Gives you the fullest featured wireless, maximising speed and range. Mode 2: Some devices can sometimes struggle to use the latest wireless features. If you have any devices that can't get a good wireless connection, try using this mode.See the following for more info.What is the wireless mode feature

2
J
1 year ago
D
DavidHowardContributor I
posted in General feedback and conversation

Feedback from leaving customer

Instead of buying the Sonos Arc set for my living room, I’m selling my Roams, Plays One and Five. I’ve got a 30% success rate at using the Roam “as intended”.Not acceptable for such an expensive piece of kit. I’ll not be back to Sonos.

6
T
1 year ago
T
trainmanContributor I
posted in General feedback and conversation

Sonos Android app vs PC app - Sonos Playlists missing

I recently noticed that my playlists seemed to be missing on my android phone app. Only a few icons were visible in the playlist category of My Sonos and when I scrolled left no more could be seen. I thought they were gone. I looked on my PC desktop app and all the lists were there.  I discovered by accident that if you tap on the “Playlists  >” category title in My Sonos on the phone you get a full list of all the playlists. My frustration was assuming there was an icon for each list. Hope this helps some searching for their “missing” playlists.

1
Sotiris C.
1 year ago
B
beynymLocal Superstar
asked in General feedback and conversation

Subscription not working?

A question for the moderator(s) of this community: since a couple of days I no longer receive mail when a new answer was added to a discussion I subscribed to. The last mail I received was on March 21, after that nothing. Is this a problem on my side or is it a community/Insided problem? BTW I did check my spambox, no mails there either.

8
Corry P
1 year ago
C
CHowiesonContributor I
posted in General feedback and conversation

March 31 2023 Update to 15.2 Bricked my system, anyone else getting the "Wireless Range Extender" warning

Sonos pushed through an update today and ever since I can not listen to any groups of speakers without the warning that I am using a Wi-Fi range extender and can not listen to any group speakers anymore. Individually they all work, one at a time. I don't have a Wi-Fi extender but do have a mesh system, spent an hour with customer service rebooting system, unplugging every speaker, adding an ethernet cable to any speakers in range all with no fix. Finally they suggested that I have to call ASUS and get them to switch my network over to “bridge mode” as the only fix.It worked fine yesterday and every day before today’s update to 15.2. The CSR even admitted they have never seen the warning code before. Anyone else having this issue?

3
AjTrek1
1 year ago
P
paul0000001Contributor I
posted in General feedback and conversation

upgrade system software on Mac

“An unexpected error occurred. Please try again”"If you see this error, uninstall the Sonos app by opening the app and clicking Sonos > Uninstall. Then, download and reinstall the Sonos app." - THE SAME AS I DID LAST TIME, AND THE TIME BEFORE.When are they going to make Sonos work properly on Mac!! 

1
Airgetlam
1 year ago
S
SpencerHContributor I
posted in General feedback and conversation

Feature Request - System Restart In-App

I built a home and installed a rather large and complex Sonos system. I have ARC +Sub, Beam +Sub, three Amps driving 12 Architectural speakers in different areas of the house, Sonos Port to send Bluetooth signal to my hot tub, plus two Roams that move around. My wife starts off our morning using the Alarm feature, and the system is used all-day long and through the evening when I finish work and get home. Basically, the the system runs 0630 to 2300 every day (over 16 hours). You will see that when I built the house, I installed the Arc and Beam the way they were intended to be mounted (see photos), and all three Amps and the Port are installed in hidden compartments in closets so that you never see them. The Arc, Beam, and all three Amps have Gigabit Ethernet running to them, and have Wi-Fi enabled.  WiFi is 5GHz in an AI Mesh system with three different access points in the mesh (Asus Routers with Gigabit Ethernet backhaul between all mesh points). We use the Sonos S2 app on multiple

11
Corry P
1 year ago
M
Maestro995Contributor I
posted in General feedback and conversation

Could we get dual subs for a pair of Fives already?

It’s my observation that more and more people are discovering the great sound, that a pair of Fives combined with the sealed Sub Mini makes. It completes the Fives, and make them open up more, while the bass is tighter and stronger. However I recently moved the speakers and Sub Mini to a larger room, and now I need a little more bass, but unlike the soundbar, which alows me to add two subs (though only the larger sub for whatever strange reason), I can’t add a second Sub Mini. It should just be a simple update, and you’ll sell a whole lot more subs.So can we expect this dual subs setup for our stereo Fives in the near future? Thanks.   

4
M
1 year ago
K
KorporalAvid Contributor I
posted in General feedback and conversation

More abysmal update fun and games

I walked into my casita thirty minutes ago and heard my Sonos playing the local Tuscons classical radio station. I went about my morning and then just walked in again and silence...not a peep out of the player…I grabbed my phone and started the app and saw this:Pressing Casita led to this:Followed by this:Then before I could press anything this ad was rather unhelpfully thrust into my face:To which I responded with “Not now” and then back on the prior screen I selected “More Information” to see this: Pressing OK takes me back to this:Then choosing “not now” led to this:Selecting “Casita” leads to the entire “user experience” being repeated.As I’ve said (and many others too) this is poor design, poor software, poor user experience it is certainly not accurate to describe Sonos as We’re not limited by what’s possible now. With a bold vision for the future of home sound, we’ve painstakingly invented the technology we needed to make it a reality. orWe’re a spirited team of individuals who

5
K
1 year ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Era 300/100_Stuff

HelloI have a few things to “unpack” in this post regarding the following:Sonos Era 300 Stand vs. Sanus Era 300 Stands (static and adjustable) Setup of Sonos Era 300 stands with Era 300 speaker Era 300 Speaker in stereo pair vs Five stereo pair My opinion as to why the Era 300 has no center channel in surround mode Era 100 vs Sonos One (Gen1/Gen2) Era 100 designation in System > About My System when connected via EthernetSonos Era 300 Stand vs. Sanus Era 300 Stands (Fixed and adjustable)The Sonos Era 300 Stand is an engineering marvel. The assembled height is perfect (IMO) for the vast majority of installations when the Era 300’s are used as surround speakers (and when they are used as a front stage stereo pair).  There’s a lot of Calculus engineering principles employed to achieve a minimalist design that balances a 9.85 lb., ( 4.47kg) speaker on a 37.634 in (956 mm) pole. The stress points obviously zero out which allows the massive speaker to float; as if no external support is u

4
AjTrek1
1 year ago
D
desmilnerContributor I
posted in General feedback and conversation

SONOS Scammers/Hijackers

Case # ***. Contacted Sonos Tech help and was connected to Syria? Shane in the Phillipines  who requested access to my computer. I gave consent and she copied all my CONTACTS which is now being used to SCAM all my contacts across the world.Don't give access to any SONOS employee, especially if they are located outside North America..It will take me about 2 years to rebuild my 1000+ email contacts.  Will SONOS help in any way??More info can be obtained from:   ***Moderator note: Personal information removed from public area for your protection.

14
Ken_Griffiths
1 year ago
A
ahkContributor II
posted in General feedback and conversation

Named Groups

I’m going to raise this topic one more time in the hopes that someone from Sonos will respond. As many others have noted in the countless threads on this topic, there are requests for this feature that go back 15 years.  And before someone chimes in that this has already been implemented, let me clarify what I (and many others) are requesting and it is definitely not the currently implemented grouping feature.A named group, as I define it, would be a persistent group of speakers with a unique name that could be selected as you would an individual speaker.  In its most basic implementation this could be used as the target of an alarm.  How silly is it that the only way I can have an alarm play to multiple speakers is to go in every evening and create a group and then hope that no one in the household disturbs it?  As it is, if I want NPR to play automatically in the morning in the kitchen and bedroom I have to set up multiple alarms and put up with unsynced audio.Beyond this simple enha

1
Ken_Griffiths
1 year ago
Terms & ConditionsCookie settings