General feedback and conversation

Can I return my Sonos system and receive a full refund Reasons, numerous phone calls with no good outcomes,  always blaming Routers,  phones, Pads, Boosters and the list goes on.Amazing no problems till they introduced the new App, check out how many pages on the Sonos system who have issues 

This community Sonos page has become a joke with all the spam posts….page after page..I stopped at page 30…

 Why is this Community so easily hijacked?

I have multiple Sonos speakers that I have owned for at least 6-8 years (multiple Play 1’s, a Play 3, a  Beam). Originally the app was so simple to use, which is what an app should be for playing content over your speakers. Over the last year, the software updates have turned this simple and easy to use system into a complete disaster. The new software is really confusing and difficult to use. It’s like the tail is now wagging the dog (e.g. the tail is the software and the dog is/are the speakers).It like the folks running Sonos seem to think they are a software company and NOT a speaker company. This isn’t Tesla.I’m currently putting up with the frustration the software is causing, because I’ m so invested in the Sonos ecosystem. Something has to change!

So annoying my system went down. Sonos app says to go restart and add sonos products back. Hear chime and press button. What F**king button? Each one of the Sonos has multiple buttons. Then if you hit the wrong one you have to start over. And I have to do this for each one of my Sonos products. Just have to vent how sucky this is!!!

I am sure I can’t be the only one who is so frustrated by the new App. From connection issues between different systems, to multiple clicks to simply play music. Seriously guys - who created your latest app? It has gone backwards significantly. I have used Sonos for years and up until now would have recommended it. In its current state I would not.

It’s beyond time that this guy is fired. Are they waiting to become the new Blackberry ?I will not buy any product untill het get’s kicked out !He insulted us all with his being brave … 

I had four Sonos Connect Amps that were eligible for the 30% upgrade credit. These credits have been viewable from my account. Over the past few years, I have been replacing them with Amps from resellers other than Sonos with the intention of accumulating those credits for a larger purchase, such as the Sonos Arc Ultra. Today, I attempted to purchase the Arc Ultra through my account and discovered that all 4 previously activated, 30% upgrade credits had been removed. Upon contacting support regarding this issue, they informed me that the devices must be actively registered on my account for upgrade eligibility. As an alternative, they suggested utilizing one of the available 15% offers from my current 18-zone system. This is despite their own website still claiming in faq the following - “Can I resell, gift, or donate my product after activating orusing my upgrade credit? Yes. The next registered owner will not beeligible for the Sonos Upgrade Program.”It’s been a tough summer & fa

I have been looking at the upgrade program to change from my Beam Gen 2 to the new Arc Ultra. After contacting Sonos customer services, they said that the Beam Gen 2 was not in the program yet and all my other Sonos products were too new. I just do not see Sonos' logic here. It is like they are punishing the customer who has invested recently into their ecosystem, but only reward customers that do not.They would not even offer any discount on the new item. It is incredibly disappointing that they treat their customers like this after all the issues we have had to go through with their App recently as well!

What are all these posts about??

With the most recent updates I have to say that things are just about back to the way they were before "reconstruction ".  Lots of unnecessary frustration and anger along the way.  And the thing is, Sonos brought it on themselves.   Hope they learned a lesson.  I contacted Sonos tech support a few days ago and it was actuality a good experience.   

Hi all, just after a little vent so it's on here, and maybe some help in case I'm missing something obvious.  So, apologies in advance, but like a lot of people I have been using Sonos for a very long time, with my current system consisting of 8 speakers covering three rooms, all with voice assistant, and I have never had any issues with functionality until the dreaded App-Gate.Now, considering I chose Sonos for it's reliability as well as it's sound, dropping from an entirely Linn system (just because of size), I have always been impressed with he sound for such small speakers, and in my experience it's faultless streaming and room functionality.Since the app, like most I started having a lot of issues, and was disappointed they removed certain features, HOWEVER, I keep reading about updates and read one this morning about Sonos saying they have 90% functionality back, but am I the only one who's system keeps going screwy!? The other day my speakers wouldn't respond, and although this

I have been a Sonos user for a long time and I have seen the Sonos app evolve over time. This latest rendition is absolutely terrible. It is clunky, it is not user friendly, accessing and adjusting settings for different devices miserable and searching for music is a pain and when you find what you want, it often does not work. The whole reason I purchased Sonos years ago was to have all of my music devices connected and streamlined in one app on my phone. now that I have a number of Sonos devices, I am now stuck using it.  Today I wanted to listen to pandora in my kitchen and sure enough, it wont work. I select the playist I want to listen to and nothing happens. Having to navigate the terrible UI for the app only for it not to work (again) was so frustrating that I created a Sonos account just to complain about it. I am at the point now where I want to just sell all my Sonos products, take the loss and start over with something compeltely new.  Please Sonos, listen to everyone in the

App won’t find speakers throughout home. When it does find them they won’t connect, esp. the Roam.  I’ve had to use the Spotify app to play music as the Sonos app is useless. Volume controls on Sonos app are very difficult to use. Up and down controls very difficult to control. They’re so small. 

This morning the forum is useless due to tens of weird phone number spam posts.Mods: please add a CAPATCHA to new accounts.I reported the first few, before realizing that every post was spam today.

Streaming Apple Music from the Sonos app is still in a lossy format even though it is available as lossless on Apple Music. Sonos can handle lossless through Airplay but please make this available directly from the Sonos App. 

 When I try to search for something in the Music Library an error is generated.  The Music Library is being treated like an inactive service.  This is on the IOS app 80.09.09. 

Has anyone else seen the Sonos homepage… “Effortless Listening”. Seriously?! “Great Effort Required” is what it should read.  

These halfwits can’t even get the apology right - I just received an email from Sonos (which I assume is the apology) with no subject - and all it contained was a picture of Patrick Spence’s signature ?????   

Je suis vraiment exaspéré de l'application SONOS dans sa dernière version. L'an passé à pareille date ça fonctionnait très bien. Là c'est tout croche. Ne voit pas les hauts parleurs, incapable de contrôler le niveau du son. "SVP réessayer", SVP réessayer"SVP réessayer". Pu capable 👎🏼 Moderator edit:Google Translate-I am really exasperated with the SONOS app in its latest version. Last year at this time it worked very well. Now it is all crooked. Does not see the speakers, unable to control the sound level. "Please try again", please try again"Please try again". Can't do it 👎🏼

Like many others I adore Radio Swiss Classic and I don’t really mind if it is the French, German or Italian version.  Prior to the (disappointing) revision of the Sonos app, I had it stored as a favourite.  Now there seems no way to play this station which I can easily get on the Play RTS app on my various devices. Does anyone have a suggestion as to how to get it accepted by Sonos as a favourite?

Dear shareholders, pls fire Ceo and higher management asap  

The way Sonos implements its Shuffle feature is super annoying. For any given playlist, if I hit shuffle, Sonos will re-shuffle the tracks in the playlist, but when I stop playing and, some time later, resume playing again, it just starts playing the same shuffled version of the playlist from the beginning again. My goal is to always have Sonos play a random selection from the playlist I have specified. The implementation of the feature is to just play the list, from the top, in a fixed order that has been randomized once (when I hit the shuffle button). But there’s more badness! In addition to the above behavior, the very first (unshuffled) track in the original playlist always seems to get “pinned” to the beginning of the shuffled playlist. When I restart playback of any given instance of the shuffled playlist, the very first track is always the same, unshuffled first song from the playlist! This is so frustrating, because the feeling I get when I start playing music is, “Bummer, I’v

Bjrdepuis la nouvelle mise à jour de app sonos, beaucoup de bugs. J en passe mais celle qui me pénalise le plus est de ne plus pouvoir connecter ma platine vinyle à amp Connect. Ce ne fonctionne plus et impossible de reprendre l’ancienne app (ce que sonos préconise) au risque de tout perdre les nouveaux réglages. Y a t il des utilisateurs qui ont trouvé une solution? Amp Connect ne sert donc plus à rien et comment connecter ma platine vinyle ?  Dois je acheter le multi room port pour remplacer le amp Connect ou autre solution. ? Merci de vos contributions 

Still dealing with SONOs rediculious and unprofessional update. Significant investment for me, in  what's now a * filled customer experience. *Moderator Note: Modified in accordance with the Community Code of Conduct.*