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Sonos Return Policy is Dragging their feet.

  • November 11, 2024
  • 4 replies
  • 82 views
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I have decided to open a dispute through my Visa credit card, because Sonos is not providing the Return Shipping label which they promised to email me after they agreed to accept my Return of a Sonos product I recently purchased.

Sonos sent me the Return Authorization immediately but wrote that I must wait for the Shipping label that will come in a separate email.

I have called Sonos several times and they promise to get me the label within 48 hours, its been 7 days and I have not received it yet.

Therefore I have decided to open a dispute through my Visa credit card company and hopefully Visa can bring some pressure to bear.

If anyone has any suggestions pls get back to me.

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4 replies

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  • EbayYellow
  • Collaborator II
  • November 11, 2024

You are gonna need to be persistent. Not a bad idea to open up a case with your CC company. 

Sotiris C.
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  • Sotiris C.
  • Sonos Staff
  • November 14, 2024

Hey @NeilTch,

 

I just had a quick look in our system to see if I could be of any help, and according to it we received the items back yesterday and the shipping label we provided was used.

If this is wrong please let me know and I’ll reach out internally to a colleague.

I hope this helps.

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  • NeilTch
  • Author
  • Contributor II
  • November 14, 2024

Thanks Sotiris,

I received the Return Shipping Label and immediately brought it to the shipper, Sonos has acknowledged that they received the items back at the Wharehouse and I am now waiting on the refund. I’ll keep you informed should anything change.

Thanks for reaching out

Neil

Sotiris C.
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  • NeilTch
  • Author
  • Contributor II
  • November 20, 2024

Hi All

The issue is resolved!

Sonos came through with the return label and the refund.

Thanks Sonos Team

Airgetlam
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